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Professional Summary
Mental Health professional with skill leading situation-specific counseling sessions. Expertise in working with children and adults in crisis. Expert in creating treatment plans with objective and goal options. Highly skilled and enthusiastic professional with more than 20 years of experience providing high level of care and attention to provide exceptional customer service.
Parent educator and facilitator of parenting classes.
Skills
Treatment planning
Building rapport
Discharge Planning
Crisis Intervention
Case documentation
Training and mentoring
Wellness services
Drug utilization review
Relationship building and retention
Staff Management
Multidisciplinary team collaboration
Patient education and counseling
Project oversight
Therapy programs
Work History
12/2019 to CurrentMental Health Services CoordinatorMckinley Children's Center | Palmdale, CA,
Performed client assessments and developed treatment plans.
Utilized [Technique] to support clients in meeting therapeutic goals.
Documented client progress in confidential files.
Provided clients with recommendations to community resources.
Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
Developed policies and procedures for effective pharmacy management.
Spearheaded and implemented new projects to expand scope of engagement.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
08/2010 to 12/2019Case ManagerCoxhealth | Willard, MO,
Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Evaluated treatment plans against individual goals and healthcare standards.
Helped patients receive appropriate, high-quality care with reasonable results.
Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
Managed caseload of [Number] children in welfare system to provide comprehensive, community-based care.
Developed and implemented transition services plan to facilitate movement from school to activities.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
04/2004 to 08/2010Customer Service RepresentativeLandmark Aviation | Lafayette, LA,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Handled over 26 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
04/1984 to 03/1991Horse CaretakerRespite Farm | City, STATE,
Scheduled farrier and vet appointments regularly.
Prepared horses for specific competitions or tasks.
Treatment minor horse injuries.
Monitored horses health and statuses before races or competitions.
Fit gear for horses and specific riders.
Directed other horse trainers and stable hands to complete training and maintenance tasks requested by owners or needing urgent attention.
Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
Received training directives from horse and stable owners and provided oral and written reports of horse progress towards training objectives.
Worked with ranch hands to clean stables and riding areas.
Took horses to training sessions and provided basic care, including saddling up, grooming, exercising and travelling.
Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Followed all pet care instructions, including dietary needs and medication regimens.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Education
Expected in High School Diploma | Fairview High School, Fairview, PAGPA:
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