mental health service coordinator i resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills to benefit mutual growth and success. Knowledgeable in program and project coordination. Mental Health professional with skill leading situation-specific advocacy. Expertise in working with children and adults in crisis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Building rapport
Case documentation
Team Building
Patient education
Proficient in MS Office
Multitasking ability
Client needs assessment
Self-motivated professional
Conflict resolution
Flexible & Adaptable
Education
Grand Canyon UniversityPhoenix, AZ, Expected in 2022 ā āPh.D.:Performance Psychology - GPA:
CSU NorthridgeNorthridge, CA, Expected in 12/2011 ā āM.S:Public Administration - GPA:
CSU Dominguez HillsCarson, CA, Expected in 06/1995 ā āB.S:Business Administration - GPA:
Work History
Los Angeles County, Patientsā Rights Office - Mental Health Service Coordinator I City, STATE, 06/2017 - Current
Patientsā Rights Advocate Represent Consumers at Inpatient Psychiatric Hospitals.
Travel to psychiatric hospitals throughout Los Angeles County and represent patients who are involuntarily detained.
Prepare and advocate for up to 18 patients daily, their probable cause hearings to determine if the treatment facility has sufficient cause to hold the patient without their consent.
Established 95% success rate of patients' care plan.
Represent mentally ill patients at medication capacity hearings (Riese hearings) to determine whether involuntarily treated patients have the ability to consent to or refuse psychiatric medication.
Leverage positive uncertainty to help patients deal with ambiguity, accept inconsistencies when making decisions.
Encourage patients to express feelings and discuss what was happening in day-to-day life to help develop insight into personal experiences.
Meet with patients and families to establish care and a plan of action.
Liaison between hospital staff and patients to facilitate effective communication.
Uphold confidentiality requirements and regulatory compliance guidelines.
Resolve conflicts and negotiate mutually beneficial agreements between patients and doctors.
Los Angeles County, Office Of The Public Guardian - Deputy Public Conservator II City, STATE, 07/2008 - 06/2017
In addition to Deputy Public Conservator I duties, evaluated and monitored complex estates and care management regarding levels of patient care in a hospital or skilled nursing settings.
Investigated social, medical, and financial background of persons referred for conservatorship or guardianship.
Testified in court regarding the necessity for public conservatorship on the probate of wills, sales, accounts, and other matters relative to conservatorship.
Maintained compliance with Probate, Welfare & Institutions Codes.
Advised, consulted, and approved public and private groups establishing mental health services, including dual-diagnosis services.
Monitored, evaluated, and ensured that involuntary psychiatric evaluation and treatment were appropriate and met professional and legal requirements.
Provided direct contact with the conservatee to assess their level of care provided by hospitals, skilled nursing facilities, board and care homes, and licensed treatment providers to ensure the appropriate quality of care is administered.
Reviewed medical records, consulted with treating personnel, and evaluated mental health laws in psychiatric treatment facilities.
Prepared written documentation detailing findings patient visits.
Followed up with medical staff and conservative requests and with concerned family members to assure patient met current needs.
Developed, monitored, and implemented case plans.
Coordinated and approved placement planning with appropriate agencies.
Identified service gaps and located needed resources for individuals, including housing, work placement, and other support.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Prepared numerous written communications, reports, and documents to ensure smooth operations.
Los Angeles County, Office Of The Public Guardian - Deputy Public Conservator I City, STATE, 07/2007 - 07/2008
Made periodic visits to evaluate and monitor the delivery and quality of care given by treatment providers, determined special needs, and performed personal services such as obtaining clothing or other personal items.
Assisted in establishing and monitoring conservatees' and wards' budgets for care, treatment, and other personal expenses.
Arranged to secure financial benefits or assistance, such as social security, veterans, retirement, life insurance benefits, or welfare assistance.
Managed financial liabilities against estates to satisfy conservatees and wards' financial debts, taxes, or care and treatment expenses.
Authorized expenditures and payment of claims.
Made funeral arrangements and adhered to provisions of wills.
Assisted County Counsel attorneys in preparing petitions for conservatorship.
Prepared a variety of different written communications, reports, and documents.
Accomplishments
Represent patients at Inpatient Psychiatric Hospitals.
Advocate for patients at medication capacity hearings (Riese hearings).
Serve as liaison between the patients, doctors, and medical staff.
Crisis intervention techniques when interacting and assessing individuals who may be potentially combative and violent.
Certified Public Conservator
Managed caseload of 90 patients each month.
Recognized as a consistently helpful and supportive professional by patients and staff alike.
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