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Mental Health Professional/Admissions Internship Resume Example

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MENTAL HEALTH PROFESSIONAL/ADMISSIONS INTERNSHIP
Professional Summary
Seeking a position in a public or private agency dedicated to positive social change and community development. Microsoft Word, Word Perfect 2000, PC Docs, DTE, Time slips, manage, Soft Solutions, Console, Tabs, Typing, Dictaphones, POS Systems, Paces (Docket Search), Faxing, Scanning of documentations; strong attention to detail, staff training and development, employee motivation, self-motivated and flexible, ability to accept constructive criticism. Accustom to dealing with time sensitive information, policies, procedure and customer service. Effective use of listening skills and open awareness. Management, differential instruction, interactive learning, teaching strategies, cooperative learning and the use of manipulative and advanced motor skills. Give strong attention to detail, staff training and development, employee motivation.
Core Qualifications
  • Delivering outstanding customer service experience
  • •Excellent written and verbal communication skills with a passion for helping others.
  • •Strong organizational and computer skills.
  • •Ability to be a self-starter and work independently.
  • •Persistence and the ability to work through and solve problems.
Experience
Phoenix Behavioral HealthJonesboro, GA.Mental Health Professional/Admissions Internship01/2014 to 10/2014
  • Receives referral of clients in need of mental health services (perform intakes) and monitor client's behavior in relation to treatment plan goals and client's needs.
  • Maintain a caseload of individuals with personal social behavior problems including severe mental health illness.
  • Provides case management services, coordinates services with various agencies in order to ensure on-going assessment and follow-through of treatment plans.
  • Conducts assessments of client needs through interviews, collateral contacts and other investigations and develops a casework plan with clients.
  • Scheduled appointments, processed insurance payments, and pulled documents.
Total SystemsColumbus, GA.Collections Specialist04/2011 to 12/2013
  • Familiar with credit principles and practices in a call- center environment and calls and/or correspondence in a fast paced goal oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Reconcile customer disputes as they pertain to payment of outstanding balances.
Holiday Inn Express HotelColumbus, GA.Front Desk06/2008 to 04/2011
  • A hotel front desk clerk's main responsibility is to help check guests in and out.
  • Checking in typically involves using a computer to verify guest registration, address and credit information, informing guest of hotel amenities, confirming customer preferences, checking identification, posting credit or debit card charges and providing a room key.
  • Checking out is often quite brief, just involving confirming the guest's total charges and finalizing payment.
Columbus, GA.Youth Counselor03/2006 to 02/2008
  • Receives referrals on clients and performs intakes.
  • Enter data promptly into the Depart of Juvenile Justice's Juvenile Tracking System (JTS) and Southwest Key.
  • Programs database, Efforts to Outcome (ETO).
  • Manage youth's behavior through programmatic and individual structures.
  • Conduct face to face daily contacts at various locations with youth assigned.
  • Develop and maintain helping relationship emphasizing youth accountability.
  • Notify Program Director or designee immediately in the event of a youth crisis, suspected illegal activity or any other youth or program incident.
  • Assistance in counseling individually.
Skills

Investigating, evaluating, and negotiating auto claims, credit cards balances, and insurance claims in order to reach a fair andequitable settlement for all parties involved.

Working well with others in a fast-paced, collaborative environment that is also intellectually challenging. Understand group and organizational dynamics, Familiar with a variety of data analysis, software packages, including SPSS AND Excel for quantitative data and Nvivo for qualitative DataWrite professional reports comprehensible to the average reader. Think critically and approach problem solving from multiple perspectives.

Education
B.A:Sociology2014Georgia State University, Atlanta, GeorgiaSociology
Step One Health Agency; Columbus, Georgia; Certified Phlebotomy and First Aid/CPR2012
A.S:Psychology2011Georgia Military College

Psychology

A.S:Criminal Justice2011Georgia Military College, Union City, GeorgiaCriminal Justice
Certified Nursing Assistant1997Holyoke Community Nursing, Columbus, Georgia
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Resume Overview

Companies Worked For:

  • Phoenix Behavioral Health
  • Total Systems
  • Holiday Inn Express Hotel

School Attended

  • Georgia State University
  • Georgia Military College
  • Holyoke Community Nursing

Job Titles Held:

  • Mental Health Professional/Admissions Internship
  • Collections Specialist
  • Front Desk
  • Youth Counselor

Degrees

  • B.A : Sociology 2014
    Step One Health Agency; Columbus, Georgia; Certified Phlebotomy and First Aid/CPR 2012
    A.S : Psychology 2011
    A.S : Criminal Justice 2011
    Certified Nursing Assistant 1997

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