Motivated Mental Health Practitioner talented in excellent delivery of care for mental health patients. Competent with extensive clinical knowledge, patient assessments, treatment and continued care. Accomplished in consistently documenting detailed patient progress notes and collaborating with physicians to promote ideal patient outcomes.
Accomplished Sales Manager offering 5 years of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Skills
Sales Management
Conflict Resolution
Customer Relationship
Management
Customer Service
Therapy session coordination
Client goal planning
Creating treatment plans
Assessing mental health
Developing relationships
Tracking client progress
Clinical Documentation Management
Excellent communication skills
Resolution-oriented
Energetic
Communication and engagement techniques
Sales presentations
Sales Management
Rapport and relationship building
Key account management
Bilingual in Spanish
Service-driven sales
Case Management
Experience
06/2018 to Current
Mental Health PractitionerSt. David's Center – Minneapolis, MN,
Created client treatment plans based on assessments and goals.
Referred clients to external resources for additional support.
Gauged and documented effectiveness of interventions and treatments.
Met with 25 clients weekly.
Adhered to HIPAA confidentiality requirements by safeguarding files.
Gathered information from families and social services agencies to inform development of treatment plans.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Assisted clients with identifying feelings and behaviors by asking open-ended questions.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Referred clients to other programs and community agencies to enhance treatment processes.
Provided counseling for relapse prevention, social issues and mental health problems.
01/2016 to 06/2018
Behavioral InterventionistSeneca Center – Riverside, CA,
Provide one on one support to students in areas such as social skills, grief/healing, transition, anger management, conflict resolution, as well as various other reasons students would be sent to student support services.
Help in creating a positive, caring and nurturing learning environment for all students.
Participate in IEP/EBD meetings concerning student placement and support programs.
Collaborate with community resources to provide support for students dealing with family issues such as family change, homelessness, abuse alcoholism or incarceration.
Track students’ truancy and complete county paperwork as necessary.
Track and file educational neglect paperwork as needed following county guidelines.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Assisted in development screenings to measure students' motor, language, and emotional skills.
01/2010 to Current
ManagerFort Transfer – Jackson, TN,
Manage and oversee operations, maintenance, administration, and improvement of my Fathers rental homes.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling of the units.
Collection of rent.
Maintains professional network of potential clients and business opportunities.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Supported all sales team members to drive growth and development.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Education and Training
Expected in 06/1996
Bachelor of Arts: Social Work North Dakota State University - Fargo, ND GPA:
Expected in 06/1996
Bachelor of Arts: Social Work Tec De Monterrey Campus Saltillo - Saltillo, GPA:
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