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Mental health Counselor driven to help others overcome personal obstacles. Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Comfortable working autonomously or in a team-based setting.
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Director Excellence award, Customer Satisfaction award, Achievement award, and Excellence Marketing award, Member of American Psychiatric Association
- Efficiently gathered information from families and social services agencies to inform development of treatment plans.
- Documented all patient information including service plans, treatment reports and progress notes.
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
- Interacted with clinical staff and external resources community personnel.
- Performed all phases of customer service such as counseling the customer on their needs and priorities.
- Developed marketing strategy to generate new business. Managed and train sales associates on various insurance products.Maintained sales records and generated reports to upper management.
- Managed all phases of selling and underwriting responsibilities.
- Handled all phases of accounting and closing procedures on a daily basis.
- Developed and proposed the organizational structure of the agency including: file management, and business process procedures.
- Introduced new products, which increased commissions earning by 23%.
- Trained and managed employees.
- Handled all phases of accounting, and human resources procedures as well as issues on a daily basis. Managed and maintained all Business commercial accounts and Health Insurance accounts..
- Managed and maintained all network & backup systems relative to IT.
- Processed primary and secondary health insurance billing.
- Assisted patients on problems relative to billing inaccuracy and alternative payment plans.
- Responded to incoming calls regarding insurance information, and verification.
- Focused on the P & L growth of the agency.
- Specialized in selling health insurance, and commercial.
- Focused on customers needs which included auto, homeowners, and life insurance.
- Increased the District's profitability by 27%. Educated and trained agents on new business strategies.
- Evaluated the agent's unprofitable book of business.
- Assisted agents in maximizing their book of business by obtaining profitable risk.
- Executed appropriate risk-assessment and mitigated strategies relative to improvement of business processes and enterprise architecture process models within various departmental functions such as, Revenue Operations, Telecommunications Local Service Center, and Central Engineering departments..
- Analyzed and defined the root causes of revenue loss within departmental and systems functionalities from 500K to 2M.
- Executed new business procedures, work-flow processes and database functionalities.
- Ensured the business processes were linked to the database and network systems.
- Managed up 50 employees on a given time through multiple projects which consisted of consultants and company staff.
- Monitored contractors work performance, to ensure projects were on schedule and where being completed accurately.
Strayer University - Manassas, VA
Management of Information Systems
Strayer University - Manassas, VA
Business Administration
Nova Southeastern University - Palm Beach, Fl
Coursework in Mental Health, Marriage and Family Therapy and Child Development
Accounting, Administrative duties, Business Strategies, Customer Service, Design Training Manuals, Human Resources, Instructor, Insurance, Marketing Strategy, Medical Assistant, Mental Health, Network Systems, Nursing, Sales, Strategic planning, Training
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Resume Overview
School Attended
- Strayer University
- Strayer University
- Nova Southeastern University
Job Titles Held:
- Mental Health Intern
- Branch Manager
- Agency Manager
- Billing Representative
- Sales Agent
- District Profit Manager
- Director/Project Manager
Degrees
- Master of Science
- Bachelor of Science
- Master of Science
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