: Medical Records Management EnVisionary 1-Care - Garner, NC GPA:
Expected in 06/1987 to to
High School Diploma: Human Services Bunn High School - Bunn, NC GPA:
Work History
02/2014 to Current
Mental Health DirectorNaphcare – Columbus, OH,
Building successful team of knowledgeable and compassionate therapists with 90% of patients completing and maintaining their comprehensive treatment plan.
Problem: Patients completing treatment plans fell below 40%. Solution: Developed inclusive game base-treatment plan for PTSD, Anxiety, Stress, and Depression patients. Results: Patients completed treatment plans rose to almost 100%. Improvements: Higher retention and sustainability rate for patients' mental health and retained staff stability.
Advocates and plans the development of model, innovative community-based public health programs to discourage alcohol and other drug abuse among young people, and promote mental health and wellbeing. Formulates innovative approaches to promoting and facilitating the internal integration and coordination of alcohol and other drug abuse prevention with other health care operations.
Monitor medical insurance plans to ensure records are updated and payment receivable claims are submitted in a timely fashion.
Create new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.
Lead multiple programs and project teams; performing full range of supervisory functions; supervising staff in variety of disciplines; and overseeing work of multiple contract resources.
Participates in the research process through identification of the population to be surveyed, determination of data collection methodologies, and performance of data analysis, editing and formatting of reports, and ensuring the accurate and timely reporting of patient medical cases.
Conducts patient care evaluation studies and prepare medical related reports as requested by the governmental and non governmental committees or provide program leadership. up-to-date information in electronic medical records software.
Coordinates and participates in abstraction, coding of the patient and medical-related information, treatment, and staging on all patients seen and/or diagnosed.
Assists in the development and implementation of changes in policies and procedures to ensure compliance with regulatory and accreditation changes
Educate team on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Develop policies and internal procedures to meet Division goals and objectives, improve organizational effectiveness of Division activities, and track and control work/projects.
Implement successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Exhibit strong organizational and time management skills while managing multiple projects.
Maintains and builds strong relationships across SAMHSA, the US Public Health Service (PHS), the Department of Health and Human Services, the White House, the Office of National Drug Control Policy (ONDCP), professional organizations and other groups concerned with substance abuse. Plans and develops CSAP policy and strategies, and advises on the adequacy of organizational structure, facilities and resources to effectively manage and successfully carry out the CSAP mission.
Lead multiple programs and project teams; performing the full range of supervisory functions; supervising Federal staff in a variety of disciplines; and overseeing the work of multiple contract resources.
Proven ability to develop and implement creative solutions to complex problems.
03/2012 to 02/2014
Sexual Abuse and Mental Health MangerNCCAGAINST SEXUAL ABUSE – City, STATE,
Created and Developed 70% customized care plans, that was utilized by hospital staff that help facilitate customer care needs plan.
Problem: Outdated In house treatment facility. Solution Presented optional budget proposal plans to executive board members, for new improved facility. Results Executive Board Members accepted proposals; Facilitated move of patients and staff into new treatment facility; Patients mental health improved almost 70% faster; Retained staff: Improved Non-Profit donations sky-rocketed over 75%.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Evaluated patient care and initiated procedural changes for increased benefit.
Prepare and defend funding requests to support the development and maintenance of enterprise IT systems and solutions to support HR business needs
Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance. Delegated assignments based on plans, project needs, and knowledge of individual team members.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Developed and implemented preventive maintenance program covering systems.
Delivered public presentations to provide plans and updates on projects. Fielded customer complaints and notified managers. Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Applied de-escalation and limit-setting techniques to promote patient cooperation. Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
03/1995 to 03/2012
Mental Health*Sexual*Substance Abuse Case Manager Dorothea Dix Hospital – City, STATE,
Assisted with managing teams with over 40 new Mental Care Specialist and retained 70% of staff because of successful comprehensive care training program.
Problem: Team retention. Solution: Developed monthly games morale team building exercises for staff at all levels. Results: Mental Health improved not only for employees but for patients. Improved: Retained high-level employees and company morale improved by over 85%.
Served as senior program adviser to provide expert technical knowledge to development, implementation, and integration of human resources programs and policies.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
Exercised quick judgment in chaotic environments to keep patients safe. Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets. Helped clients obtain outside specialist services by coordinating referrals and advising on options. Monitored clients' progress and tracked client services to provide crisis interventions. Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Liaised with social worker to expedite financial assistance not covered by insurance. Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
Trained in techniques such as stress reduction therapy and play therapy to improve outcomes.
Collaborated with interdisciplinary team to determine timely delivery of services. Developed and implemented comprehensive case management plans to address client needs and goals.
Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing. Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention. Conducted in-home visits to provide supportive services.
Updated treatment plans on monthly basis with latest intervention strategies and progress notes. Assessed risk factors of patients and made referrals for further services.
10/1987 to 03/1995
Domestic Violence and Mental Health CounselorVidant Beaufort Hospital – City, STATE,
Utilized evidence-based practices to provide effective interventions for clients.
Devised and implemented community-based programs to promote mental health awareness.
Implemented and reinforced individualized treatment plans for clients.
Collaborated with other professionals to plan and coordinate care for clients.
Established community program for mental health prevention, which led to over 73% of patients who gained knowledge on how to maintain lifelong healthy boundaries and relationships.
Develop policies and internal procedures to meet Division goals and objectives, improve organizational effectiveness of Division activities, and track and control work/projects.
Run, Public community education and knowledge. Solution: Developed, Established, and taught educational outreach programs in poverty communities; Created and Sphere-headed RRR-RRR Program, Recognize, Reduce, Run, Reach, and Resolve domestic violence programs with proven Results. Results: Educated Domestic Violence and/or Sexual Abuse Survivors how to first Recognize verbal, mental, and/or physical abuse; proven techniques how Reduce or de-escalate household tension, to move out safely, faster preparations to Run and leave abusive situations, survivors' Reach out community resource list, Resolve domestic violence in poverty communities, by developing domestic and sexual abuse school curriculum course at every school age level. Facilitated psychoeducational intervention to help clients develop life skills. Improved: Extreme Public Awareness decreased Domestic Violence and Sexual Abuse by over 70%.
Created, Designed, and Distributed RRR-RRR Domestic Violence and Sexual Abuse program pamphlets.
Employed volunteers, public leaders, teachers, parents, businesses, teens, groups, to help facilitate distribution of RRR-RRR Domestic Violence and Sexual abuse program pamphlets across all communities.
Executed range of clinical interventions to deliver ongoing supportive counseling services for clients.
Develop agency-wide strategic plans and roadmaps for HR information systems and integration with other technologies/systems.
Testified frequently as expert witness in juvenile transfer cases.
Accomplishments * Awards
Outstanding Achievements and Excellence Leadership
Mental Health Treatment Center * Facility Development, Implementation, and Facilitation.
Budget Improvement and Enhancements
Patient and Staff Mental Health Morale Developmental Policies and Procedures Training Program
Mental Health Manager of the Year
Community Development and Education
Domestic Violence and Sexual Assault Training and Career Development Programs.
SUMMARY
Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.
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