Hardworking and passionate job-seeker with strong organizational skills eager to secure entry-level position in fast-paced team environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Clinical interventions
- Expertise in crisis intervention techniques
- Crisis Intervention
- Upselling Products and Services
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Excellent Attention to Detail
- Promoting Brand and Company Identity
- Team-Oriented and Cooperative
- Proactive Self-Starter
- Creative Problem Solving
, , 05/2012 - 08/2021
▪Provide general mental health services to individuals and families. Conduct CISD/CISM interventions based on client’s circumstances and needs.
â–ªAssess patients for risk of suicidal attempts
â–ªMaintain confidentiality of records relating to client records
â–ªGuide clients in the development of skills or strategies for dealing with their problems
â–ªDevelop and implement treatment plans based on clinical experience and knowledge
â–ªRefer clients, patients, or family members to community resources or specialists as necessary
â–ªCounsel family members to assist them in understanding, dealing with, or supporting clients or patients
GERIATRIC AIDE/CARETAKER
â–ªProvide therapeutic intervention services to the elderly needing individual treatment (e.g. meal preparation; hygiene services; bathing; bedding change; household chores; transportation coordination; 24 hour emergency services)
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
, , 11/2002 - 05/2012
- Collected and authorized payments of 400+ guests per evening.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected orders and relayed them to bartenders quickly and accurately.
, , 01/2004 - 05/2011
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Distributed advertising and marketing collateral to store locations.
- Traveled from store to store to promote products and services.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Collaborated with product development team to effectively modernize and update promotions.
- Engaged customers with friendly demeanor and extensive product knowledge.
- Placed items on tables to create proper mood and aesthetic appeal.
- Poured samples and demonstrated various features.
- Promoted and set up sales using communication and marketing abilities increasing sales by 10% minimum per shift.
- Exceeded goals through effective task prioritization and great work ethic.
, , 04/2000 - 09/2003
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus serving with parties of 35 or more.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders at maximum capacity.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
, , Tucson, AZ 05/2022 - 12/2022
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Answered customer telephone calls promptly to avoid on-hold wait times.
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Resume Overview
School Attended
- The University of Arizona
Job Titles Held:
- Mental Health Counselor/Caretaking
- Head Waitress/Cashier/Bartender
- Promotional Modeling/Marketing Representative
- Restaurant Hostess/Runner/Server
- Customer Solutions Agent
Degrees
- Bachelor of Science
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