Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hardworking and passionate job-seeker with strong organizational skills eager to secure entry-level position in fast-paced team environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Clinical interventions
  • Expertise in crisis intervention techniques
  • Crisis Intervention
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Excellent Attention to Detail
  • Promoting Brand and Company Identity
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Creative Problem Solving
Education
The University of Arizona Tucson, AZ, Expected in 05/2012 Bachelor of Science : Psychology - GPA :
Work History
Self-employed - Mental Health Counselor/Caretaking
, , 05/2012 - 08/2021

▪Provide general mental health services to individuals and families. Conduct CISD/CISM interventions based on client’s circumstances and needs.

▪Assess patients for risk of suicidal attempts

▪Maintain confidentiality of records relating to client records

▪Guide clients in the development of skills or strategies for dealing with their problems

▪Develop and implement treatment plans based on clinical experience and knowledge

▪Refer clients, patients, or family members to community resources or specialists as necessary

▪Counsel family members to assist them in understanding, dealing with, or supporting clients or patients

GERIATRIC AIDE/CARETAKER

▪Provide therapeutic intervention services to the elderly needing individual treatment (e.g. meal preparation; hygiene services; bathing; bedding change; household chores; transportation coordination; 24 hour emergency services)

  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Dream Street Corporations - Head Waitress/Cashier/Bartender
, , 11/2002 - 05/2012
  • Collected and authorized payments of 400+ guests per evening.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected orders and relayed them to bartenders quickly and accurately.
Push Models - Promotional Modeling/Marketing Representative
, , 01/2004 - 05/2011
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Distributed advertising and marketing collateral to store locations.
  • Traveled from store to store to promote products and services.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Collaborated with product development team to effectively modernize and update promotions.
  • Engaged customers with friendly demeanor and extensive product knowledge.
  • Placed items on tables to create proper mood and aesthetic appeal.
  • Poured samples and demonstrated various features.
  • Promoted and set up sales using communication and marketing abilities increasing sales by 10% minimum per shift.
  • Exceeded goals through effective task prioritization and great work ethic.
Rusty's Family Restaurant And Sports Grille - Restaurant Hostess/Runner/Server
, , 04/2000 - 09/2003
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus serving with parties of 35 or more.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders at maximum capacity.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
Company Name - Customer Solutions Agent
, , Tucson, AZ 05/2022 - 12/2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Additional Information

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Resume Overview

School Attended

  • The University of Arizona

Job Titles Held:

  • Mental Health Counselor/Caretaking
  • Head Waitress/Cashier/Bartender
  • Promotional Modeling/Marketing Representative
  • Restaurant Hostess/Runner/Server
  • Customer Solutions Agent

Degrees

  • Bachelor of Science

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