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mental health case manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated mental health case manager with 34+ years of experience working in the mental health/social services field in a variety of systems. Including Birth to Three, Specialized Treatment Foster Care, Adult and Child/Adolescent Mental Health treatment. Highly motivated, organized, excellent leadership and team skills. Significant knowledge of the services and support systems within the local community and State. Well versed in Ohio Medicaid laws, regulations and billing specifications. Work well with a variety of clients, staff and professionals. Have significant contacts within the community with system based professionals, schools, doctors, social service agencies and funding services/supports (churches, private individuals and grant based programs). Long history and knowledge of working with adult, child and adolescent clients with a significant variety of diagnoses, social service, personal health/wellness concerns. As well as working well with family members, team members and community based support staff. Works well under pressure, able to manage and stabilize client-based issues as well as those that may arise within the office/professional environment. Very dedicated to helping all clients regardless of their mental health/substance abuse/behavioral or personal belief/value system.

Skills
  • Skill Building
  • Crisis Prevention Intervention (CPI)
  • Psychiatric and Mental Health Care
  • Community Resources Specialist
  • Goal Setting
  • Clinical Documentation
  • Electronic Medical Record Software
  • Patient Health Education
  • Crisis Intervention
  • Clinical Interventions
  • Patient Education
  • Extensive DSM-IV Knowledge
  • Records Management
  • Dissociative Disorders Competency
  • Team Leadership and Mentoring
  • Leadership and Team Motivation
  • Disease Diagnosis and Management
  • Mood Disorders Specialist
  • Clinical Quality Improvement
  • Process Monitoring
  • Client Goal Planning
  • Dual Diagnosis Expertise
  • Case Documentation
  • Mental Health Assessment
  • Psychiatric Population Familiarity
  • Therapeutic Expertise
  • Unit Management and Leadership
  • Mental Health Evaluations
  • Clinical Documentation Mastery
  • Tracking Client Progress
  • Record Keeping
  • Treatment Planning
  • Discharge Planning
  • Patient Records Administration
Experience
Mental Health Case Manager, 04/2023 to Current
Goodwill Easter Seals Miami ValleyLima, OH,
  • Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
  • Provided psychotropic medication support by monitoring treatment adherence, recording side effects and determining effectiveness of treatment.
  • Maintained confidentiality of records relating to clients' treatment.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Collected information about clients through interviews, observation or tests.
  • Referred patients or clients to community resources or specialists.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
  • Conducted programs to prevent substance abuse or improve community health or counseling services.
Mental Heath Case Manager, 07/2009 to 03/2023
Life & Purpose Behavioral HealthCity, STATE,
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families and children in a home based setting.
  • Maintained up-to-date case records with case activity status, current functioning and overall progress or lack there of towards goals on treatment plan.
  • Linked clients/families with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Developed trusting relationships with social services, health care providers, community service/support agencies, schools and judicial systems.
  • Assisted individuals with eligibility for available benefits as well as supporting individuals with completion of applications and eligibility for disability.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Consulted with staff on resolution of complex service issues.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Researched and analyzed community needs to determine program directions and goals.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Recruited, interviewed and hired volunteers and staff.
Child Adolescent Mental Health Case Manager, 10/2004 to 06/2009
Washington County Community Mental HealthCity, STATE,
  • Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
  • Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
  • Provided psychotropic medication support by monitoring treatment adherence, recording side effects and determining effectiveness of treatment.
  • Developed expertise in [child development and sensory integration] to assist management with unit operations.
  • Coordinated efforts with mental health professionals, doctors, nurses and social workers.
  • Maintained confidentiality of records relating to clients' treatment.
  • Guided clients in developing skills or strategies for problem solving in daily life.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Prepared and maintained required treatment records and reports.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Collected information about clients through interviews, observation or tests.
  • Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
  • Referred patients or clients to community resources or specialists.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
  • Met with probation officers and police to exchange necessary information during treatment process.
Specialized Treatment Foster Care Case Manager, 01/2003 to 07/2004
Braley & Thompson, IncCity, STATE,
  • Assessed individuals placed in treatment foster care to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
  • Handled complex cases of emotional, physical, verbal and sexual abuse/neglect and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
  • Supported over 15 patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results. All contacts occurred in the foster home or in the community.
  • Provided psychotropic medication support by monitoring treatment adherence, recording side effects and determining effectiveness of treatment.
  • Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
  • Maintained confidentiality of records relating to clients' treatment.
  • Guided clients in developing skills or strategies for dealing with problems, helping them to better communicate effectively with peers in less restrictive settings. As well as helping clients to learn to communicate with professionals in Children's Services, legal and judicial systems and guardians ad litem.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
  • Responded to crisis situations when severe mental health and behavioral issues arose 24 hrs a day while on call.
  • Prepared and maintained required treatment records and reports.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations. Appeared for client in court as directed by the Children's Services system on behalf of the client.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships. Assisted client in understanding and processing their trauma and how it impacts their relationships and ability to effectively communicate feelings to others.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Collected information about clients through interviews, observation or tests.
  • Monitored/supervised visitations between children and their parents or siblings in community based settings. Reported observations to judicial system in regards to hearings on custody abd permanency.
  • Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
  • Referred patients or clients to community resources or specialists.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
  • Met with police and law enforcement to exchange necessary information during removals of children from biological parents/families for planning placements.
WV Birth to Three Service Coordinator, 08/1992 to 06/2002
Westbrook Health ServicesCity, STATE,
  • Built trusting rapport with clients and parents.
  • Managed case history records and recorded treatments in patient charts.
  • Provided treatments for children with mental and physical dysfunctions between ages of 0 to 3.
  • Implemented behavioral plans designed by IFSP teams for clients with developmental disorders or other special conditions to meet assessed needs.
  • Provided home based interventions to address developmental therapies in gross and fine motor, emotional/behavioral, social and language.
  • Assisted parents and caregivers in adapting activities of daily living, play and socialization to meet the needs of the child.
  • Assisted in training of staff, parents and students in specialized instructional strategies and techniques used in behavior intervention.
  • Modeled social, peer facilitation and peer training to achieve academic, social, emotional and behavioral goals.
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
  • Evaluated student needs to provide helpful resources and support.
  • Created and implemented compliant IFSP progress reports and state-specific special education documentation.
  • Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
  • Maintained student records in accordance with agency and state program standards.
  • Offered hands-on learning opportunities to develop child self-esteem and life skills.
  • Participated in yearly training on a variety of specialized treatments and interventions as well as ongoing learning of goal setting and development.
  • Provided programming and intervention at times for upwards of 50 children and families covering a 2 county area, one very rural.
  • Analyzed student data and prescribed remediation and enrichment to meet learning needs.
  • Worked closely with parents and caregivers to address grief and loss issues related to having a child with developmental and often medical needs.
  • Closely involved in assisting parents and caregivers in use and utilization of medical equipment and medical interventions.
  • Formed deep relationships with parents and children by engaging in individual and group supports.
  • Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/1992 to Marietta College - Marietta, OH
GPA:
  • Graduated with Honors National Psychology Association
  • Dean's list and President's list
  • 3.8 GPA at time of graduation
  • Participated in the National Psychology Association Convention 1987.
  • Extensive research and senior study in Abnormal Psychology (4.0 GPA in course)
High School Diploma: , Expected in 06/1988 to Warren High School - Vincent, OH
GPA:
  • [Semester, Year] - Honor Roll each nine weeks of all four years of school.
  • [Number] 3.85 GPA the final semester of high school. Maintained a 3.5 or higher GPA throughout high school.
  • Participated in Yearbook Committee 87-88
  • Played Soccer 87-88, as well as league soccer fall of 86.

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Resume Overview

School Attended

  • Marietta College
  • Warren High School

Job Titles Held:

  • Mental Health Case Manager
  • Mental Heath Case Manager
  • Child Adolescent Mental Health Case Manager
  • Specialized Treatment Foster Care Case Manager
  • WV Birth to Three Service Coordinator

Degrees

  • Bachelor of Arts
  • High School Diploma

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