Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic mental health professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of crisis intervention and adaptability, and training in CPR, AED, and First Aid. Motivated to learn, grow and excel in the healthcare industry.

Skills
  • Learning disability awareness
  • Adept at treatment and discharge planning
  • Axis I and Axis II disorder treatment aptitude
  • Medical terminology knowledge
  • Safety and compliance
  • Case management proficiency
  • Records management
  • Program development
  • Staff education and training
  • Money handling abilities
  • POS systems expert
  • Account management
  • Inbound and Outbound Calling
  • Good listening skills
  • Equipment management
Education
University of Colorado Colorado Springs Colorado Springs, CO, Expected in 07/2020 Bachelor of Arts : Psychology - GPA :
  • Majored in Psychology
  • Coursework in Abnormal Psychology, World Religions, Research Methods, and more
The Vanguard School Colorado Springs, CO Expected in 05/2015 Degree : - GPA :
  • Member of Cross Country (XC) and Track teams
  • Coursework in Latin, Ancient Greek, and Spanish
  • Received 29 on the ACT
Certifications
  • CNA - Certified Nurse Assistant
  • NCI - Nonviolent Crisis Intervention
  • DBT - Dialectical Behavior Therapy
  • First Aid, CPR, and AED
  • CPI - Certified Pilates Instructor
Work History
Nuvance Health - Mental Health Associate
Brewster, NY, 09/2020 - Current
  • Cared for average of 20+ patients per day in mental health facility, delivering high-quality, efficient support to meet all needs.
  • Provided comprehensive case management services, including creating treatment plans and connecting patients to appropriate resources.
  • Assisted in managing units of 20+ patients with co-occurring Axis I and Axis II disorders.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Guided clients in effective therapeutic exercises and taught skills integrated from Dialectical Behavior Therapy (DBT).
  • Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation.
  • Strategized with clinical team to prevent patient diversion, abuse and recidivism.
  • Displayed sensitivity to cultural and linguistic needs of patients and families served.
  • Communicated effectively with patients from diverse and complex backgrounds.
  • Participated in team building activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by Charge RN.
  • Observed, monitored, and recorded client behavior and responses to treatment.
  • Cared for clients with diagnoses such as COVID-19, diabetes, Huntington's disease and cardiovascular disease.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing when needed.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care while supporting patient comfort and safety.
  • Complied with all company and state-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs when necessary.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Checked patient vitals such as temperature, blood pressure and oxygen levels to stay on top of symptoms and keep RNs informed of changes or irregularities.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Clubcorp Club Operations, Inc. - Pilates Instructor
Indian Wells, CA, 04/2019 - 08/2020
  • Designed and implemented 4-8 fitness instruction classes per day, including Cardio Sculpt and Reformer Flow classes.
  • Served as point of reference for Pilates expertise within club.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines as needed.
  • Delivered exceptional level of service to each member by listening to concerns and answering questions.
  • Cultivated positive relationships with participants by interacting with groups and individuals during Pilates classes.
  • Developed and maintained courteous and effective working relationships.
  • Promoted additional classes and available services to members.
  • Worked in team-based environment to provide clients with optimal Pilates-based services.
  • Educated members on effective and safe ways to exercise while away from home.
  • Educated members about correct use of equipment.
  • Adhered to social distancing protocols and wore mask at all times.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Tracked member attendance and participation for recordkeeping purposes.
  • Kept facilities and equipment clean and organized.
Butterfly Pavilion - Lead Guest Services Associate
Westminster, CO, 10/2016 - 08/2020
  • Greeted guests and staff upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided primary customer support to guests in fast-paced environment.
  • Oversaw all front desk operations with eye for center reputation, staff productivity, and operational efficiency.
  • Fostered close-knit relationships with guests by exemplifying top-notch customer service to drive revenue.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Booked reservations, accepted payments, and answered guest questions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Promoted new products and integrated sales strategies to drive brand recognition.
  • Resolved guest issues with products or reservations with knowledgeable and friendly service.
  • Responded politely to guest requests for products, services, and company information.
  • Explained center's policies and procedures to guests upon first arrival.
  • Enhanced membership sales by providing excellent customer service and staff management.
  • Maintained financial accuracy by collecting past due fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Managed cash flows and upheld store policies to increase profits.
  • Supervised other team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

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Resume Overview

School Attended

  • University of Colorado Colorado Springs
  • The Vanguard School

Job Titles Held:

  • Mental Health Associate
  • Pilates Instructor
  • Lead Guest Services Associate

Degrees

  • Bachelor of Arts
  • Degree

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