mental health associate resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Focused mental health associate skilled in delivering caring and compassionate support to address mental health issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. 1 -year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Experienced sales representative bringing over 3 years of experience in customer service settings. Develop and lead effective therapeutic, prevention and educational initiatives to combat behavioral and customer service issues. Skilled in maintaining documentation, managing cases and coordinating crisis interventions. Evaluated treatment progress and adjusted treatment plans accordingly. Assessed patient history and developed treatment plans aligned with client life goals. Educated clients to foster in-depth understanding of diagnosis or treatment. Helped clients to identify and address substance abuse issues through individual and group therapy sessions. Multi-talented associate consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Program Management
Client advocacy
Community Resources
Team management
Supervision
Problem resolution
Customer service
MS Office
Organization
Team building
Operational improvement
Budgets
Business operations
Relationship development
Process improvement
Communications
Work History
08/2019 to 05/2020Mental Health AssociateNuvance Health | Southbury, CT,
Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Devised and enhanced treatment strategies to promote continued progress.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Handled numerous calls per minute to address customer inquiries and concerns.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys and increased sales by 10%.
Resolved outpatient problems, improved operations and provided exceptional client support.
Worked with patients to understand needs and provide service.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
08/2019 to 12/2019Reporting InternLee Enterprises, Incorporated | Winston Salem, NC,
Wrote and submitted accurate, engaging and fact-checked stories.
Interviewed guests on specific topics.
Helped shape narrative on key issues through effective storytelling and knowledge of public opinion.
Managed all aspects of content production for digital properties.
Researched and produced daily news reports.
Delivered live reports from site of event and from mobile broadcast unit.
Utilized social media outlets to connect directly with public.
Partnered with media executives to produce compelling stories, and increased audience views by 20%.
Conducted live and taped interviews to obtain information.
Followed through on beat sources, contacts and leads to gather information for stories.
Utilized Adobe Premiere Pro to produce professional pieces.
Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
Pursued and developed stories independently and for assignment, covering range of topics.
Performed research and checked all facts to maintain high standard of journalistic integrity.
12/2018 to 05/2019Radio Host Atlas Executive Consulting | Jacksonville, FL,
Built broadcast storylines to interest listeners and grow station audience.
Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
Managed all afternoon news announcements and scripted quick headlines for breaking news events.
Informed audience about UWG events, general PSAs and music titles and artists.
Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
Recorded ads and commercials for over 20 local businesses, edited cuts and aired results on strict schedules.
Resolved audio problems, improved operations and provided exceptional client support.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.
06/2016 to 02/2018Executive AssistantThe Plug-a-holics Brand And Co. | City, STATE,
Managed executive assistant complex and frequently changing travel arrangements and coordinated pre-planning of trips.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Promoted team productivity by keeping supplies organized and well-stocked.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for CEO.
Organized and updated schedules for more than 100 media executives.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Assisted in coordinating implementation of policies and practices across organization.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Accomplished special objectives and projects according to requests from board members.
Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Education
Expected in 05/2020 to to Bachelor of Science | Mass CommunicationsUniversity of West Georgia, Carrollton, GA, GPA:
Minored in Psychology
Coursework in Radio, Human Services and Healthcare
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