membership services manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Resourceful communications professional gifted in connecting with customers to meet account needs, drive growth and build retention. Knowledgeable in the non-profit industry and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over four years of professional experience.

  • Adobe Creative Suite
  • Asana
  • Canva
  • ChamberMaster
  • Constant Contact
  • Customer Relationship Management
  • Decision Making
  • Facebook Business
  • Suite
  • Google Suite
  • Hootsuite
  • Microsoft O ce
  • Nitro Pro
  • Paypal Here
  • Project Management
  • Scheduling and Coordinating
  • Slack
  • Social Media
  • Squarespace
  • Zoom
10/2020 to 11/2021
Membership Services Manager Gold's Gym International, Inc. Webster, NY,
  • Managed 700+ accounts through a CRM system, ensuring all businesses/organizations received a valuable membership.
  • Organized various events and programs.
  • Marketing and management of affinity programs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided leadership, insight and mentoring to newly hired employees.
  • Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
  • Acquired and retained new members through social media, grassroots marketing efforts and events, recruiting (85 new members, 2021), retention (95%, 2021) and an increase in recognition, engagement and B2B interaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Engaged members and the community with proactive strategies to understand needs and develop successful solutions.
  • Claireed relationships with local leaders to transform and strengthen business processes.
  • Pitched in to help with office tasks and support services during busy periods and staff absences
  • Generated new leads and acquired new local sponsors by maintaining excellent relationships and partnerships with key decision makers.
04/2018 to 10/2020
Communications and Events Coordinator Wooster Area Chamber Of Commerce City, STATE,
  • Managed and facilitated various chamber events and programs.
  • Maintained and updated social platforms and websites.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications
  • Monitored office inventory to maintain supply levels.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Organized and maintained documents, files and records.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Performed billing, collection and reporting functions.
  • Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members and the local community.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding services.
  • Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
  • Negotiated and closed deals with minimal oversight
07/2017 to 11/2017
Business & Marketing Intern Crazy Monkey Baking City, STATE,
  • Utilize various forms of media and web based programs/applications to increase visibility and awareness.
  • Traveled to retail locations to sample and share products.
  • Engaged positively with each customer, providing professional and polite support.
11/2016 to 07/2017
Public Relations and Special Projects Intern Wooster Area Chamber Of Commerce City, STATE,
  • Assisted with planning and execution of private, company and client events.
  • Put together media kits in support of specific strategic initiatives.
  • Maintained professionality and efficiency while working closely with leadership.
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Pulled files for staff, management and third-party requests.
Education and Training
Expected in 05/2018 to to
Bachelor of Arts: Public Relations And Strategic Communications
Ashland University - Ashland, OH,
  • 2018 National Bateman Case Study Member
  • Major in Public Relations and Strategic Communications
  • Minor in Marketing
  • Magna cum laude graduate
Expected in to to
Lorain County Community College - Elyria, OH,

2018 Leadership Wooster Graduate - The Wooster Chamber organizes Leadership Wooster to bring the "best and brightest" together to address local issues and needs.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ashland University
  • Lorain County Community College

Job Titles Held:

  • Membership Services Manager
  • Communications and Events Coordinator
  • Business & Marketing Intern
  • Public Relations and Special Projects Intern


  • Bachelor of Arts
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: