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membership services manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Resourceful communications professional gifted in connecting with customers to meet account needs, drive growth and build retention. Knowledgeable in the non-profit industry and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over four years of professional experience.

Skills
  • Adobe Creative Suite
  • Asana
  • Canva
  • ChamberMaster
  • Constant Contact
  • Customer Relationship Management
  • Decision Making
  • Facebook Business
  • Suite
  • Google Suite
  • Hootsuite
  • Microsoft O ce
  • Nitro Pro
  • Paypal Here
  • Project Management
  • Scheduling and Coordinating
  • Slack
  • Social Media
  • Squarespace
  • Zoom
Experience
10/2020 to 11/2021
Membership Services Manager Gold's Gym International, Inc. Webster, NY,
  • Managed 700+ accounts through a CRM system, ensuring all businesses/organizations received a valuable membership.
  • Organized various events and programs.
  • Marketing and management of affinity programs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided leadership, insight and mentoring to newly hired employees.
  • Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
  • Acquired and retained new members through social media, grassroots marketing efforts and events, recruiting (85 new members, 2021), retention (95%, 2021) and an increase in recognition, engagement and B2B interaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Engaged members and the community with proactive strategies to understand needs and develop successful solutions.
  • Claireed relationships with local leaders to transform and strengthen business processes.
  • Pitched in to help with office tasks and support services during busy periods and staff absences
  • Generated new leads and acquired new local sponsors by maintaining excellent relationships and partnerships with key decision makers.
04/2018 to 10/2020
Communications and Events Coordinator Wooster Area Chamber Of Commerce City, STATE,
  • Managed and facilitated various chamber events and programs.
  • Maintained and updated social platforms and websites.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications
  • Monitored office inventory to maintain supply levels.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Organized and maintained documents, files and records.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Performed billing, collection and reporting functions.
  • Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members and the local community.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding services.
  • Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
  • Negotiated and closed deals with minimal oversight
07/2017 to 11/2017
Business & Marketing Intern Crazy Monkey Baking City, STATE,
  • Utilize various forms of media and web based programs/applications to increase visibility and awareness.
  • Traveled to retail locations to sample and share products.
  • Engaged positively with each customer, providing professional and polite support.
11/2016 to 07/2017
Public Relations and Special Projects Intern Wooster Area Chamber Of Commerce City, STATE,
  • Assisted with planning and execution of private, company and client events.
  • Put together media kits in support of specific strategic initiatives.
  • Maintained professionality and efficiency while working closely with leadership.
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Pulled files for staff, management and third-party requests.
Education and Training
Expected in 05/2018 to to
Bachelor of Arts: Public Relations And Strategic Communications
Ashland University - Ashland, OH,
GPA:
  • 2018 National Bateman Case Study Member
  • Major in Public Relations and Strategic Communications
  • Minor in Marketing
  • Magna cum laude graduate
Expected in to to
:
Lorain County Community College - Elyria, OH,
GPA:
Certifications

2018 Leadership Wooster Graduate - The Wooster Chamber organizes Leadership Wooster to bring the "best and brightest" together to address local issues and needs.

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Resume Overview

School Attended

  • Ashland University
  • Lorain County Community College

Job Titles Held:

  • Membership Services Manager
  • Communications and Events Coordinator
  • Business & Marketing Intern
  • Public Relations and Special Projects Intern

Degrees

  • Bachelor of Arts
  • Some College (No Degree)

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