Highly experienced professional with 6+ years of management experience and knowledge of sales, planning, coordination and marketing. Professional, flexible and service-oriented, offering a unique combination of creativity and analytical skill. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including hospitality, private club and legal. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills
Work Experience
Membership Director, 09/2012 - 09/2013 Institute For Nonprofit News – Wyoming, WY,
Developed and implemented programs, projects and activities designed to increase and retain membership in the club. Increased membership in 2013 by over 230% from 2012.
Nurtured relationship with existing members and put into action a member sponsor society. 50% of 2013 new members generated from member referrals.
Represented the club in its relationships with the community, including acting as Chamber Ambassador.
Worked closely with corporate to create and implement the club's marketing and sales objectives.
Responsible for ensuring the enrollment process is complete, recording membership profile information and handled all new member orientations.
Social Coordinator for club; responsibilities included event ideas, marketing and promoting. Worked closely with the catering and culinary event on planning and to ensure a successful events.
Managed website by working with web design company on initial build and responsible for all updates, as well as regular email blasts to membership.
Catering Director, 02/2011 - 09/2012 Aramark Corp. – Carlisle, IN,
Responsible for overseeing and promoting banquet and social events for a 1300+ member private club
Managed the Social Director and Private Events Assistant
Sales and planning all member events including private banquets, weddings, club social events such as July 4th and New Year's Eve celebrations, and member enrichment/educational programs
Accountabilities included marketing materials and promotional ideas, departmental financial daily and monthly reports, plus weekly department status reports
Day-to-day supervision of the catering department (payroll management, budgets and departmental reporting, billing and processing of payments, inquiries, detail planning, Caterease, contracts, etc.)
Built strong relationships with members to ensure successful club experiences and future business.
Wedding & Event Planning Manager, 2007 - 2011 Safemark Systems – Las Vegas, NV,
Responsible for marketing, selling and planning all weddings, family reunions, social day events, and small corporate events
Day-to-day supervision of the W&E Department (inquiries, tours, Delphi, contracts, etc.)
Interacted closely with customers through meetings, calls, and menu tasting to create a personalized event while maximizing group spending and revenue opportunities
Created unique wedding packages to generate increased revenue versus ala carte pricing
Maintained and updated wedding brochures/packet information along with the website, and generated opportunities via new packages and promotions.
Conference Sales Assistant, 2002 - 2007 – , ,
Assisted the Director of Resort Sales & Services and Sales Managers by handling and processing work generated to book group business;.
Worked closely with meeting planners to provide information regarding resort;.
Processed proposals, contracts and other necessary correspondence for Sales Managers and distributed group information to internal departments;.
Responsible for assisting manager with site visits, sales calls and trade shows.
Assistant to Director of Golf, 1998 - 2002 – , ,
Responsible for operational needs of the Director and the resort golf shop;.
Handled personnel administration, financial and statistical information, as well as gathered, coordinated and communicated pertinent information;.
Acted as golf liaison with conference sales department and outside contacts in the administration and execution of all group golf contracts.
Reservation Agent, 1996 - 1998 – , ,
Answered and processed telephone sales calls for vacation, group and owner guests;.
Responsible for processing reports, correspondence, managing deposits and computer input of information;.
Created process to contact guests in advance to pre-book resort activities (dining, golf, recreation, etc.) and increase overall spending per guest, as well as guests resort experience.
Administrative Assistant, 1994 - 1996 Rapid Global Business Solutions, Inc – City, STATE,
Assistant to three attorneys plus paralegal and provided office support by greeting clients, answering phones, processing payments, preparing documents and dictation.
Reservation & Front Desk Agent, 1989 - 1994 NA – City, STATE,
Responsibilities included selling of five room bed & breakfast, as well as lodging property that represented various condominiums, townhouses and homes.
Duties included greeting guests, booking and log reports.
Areas of Expertise
Webmaster
Microsoft Office
Springer Miller Systems
Delphi
Caterease
ACT Sales Software
Education
Associate of Arts: Business Management, Expected in 2005 - FLORIDA COMMUNITY COLLEGE - Jacksonville, FL GPA:
Professional Affiliations
Amelia Island Fernandina Beach Yulee Chamber of Commerce
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