Results-oriented Membership Director with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Implemented a new software system that manages every aspect of the Champaign Family YMCA's operations.
Recruit, hire, and train membership services staff to provide exceptional service to members and program participants.
Responsible for building supervisors who open and close the facility.
Supervision of all aspects of member services including direct sales and marketing to increase member base.
Assure the integrity of all financial transactions at the Welcome Center
Perform administrative duties that include data processing, systems development, report generation, and data analysis.
Responsible for a volunteer recruitment plan that maintains a network of active volunteers for the cause-driven organization.
Responsible for department budget and fiscal management
Function capably as part of the staff leadership team to effectively support and promote the Association's mission, goals, and desired outcomes.
Various teaching assignments in kindergarten through third grade
Long term assignments lasting 3-6 months to cover a teacher's absence due to pregnancy.
Supervised multiple locations that provide child care before and after school
Responsible for meeting ODJFS childcare guidelines
Graduated Summa Cum Laude
Urbana University Academic Achievement Award
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