Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Sales tracking
Promotional sales events
Service-driven sales
Rapport and relationship building
Market intelligence
Sales process
Education and Training
Manti High SchoolManti, UTExpected in 05/1994 – –High School Diploma: - GPA:
Experience
Institute For Nonprofit News - Membership Director Berkeley, CA, 07/2018 - 07/2021
Developed membership marketing plans, public relations programs, and strategies. As the Director I worked closely with the General Manager, the Membership Committee and the Board of Directors regarding implementation and budget requirements.
Exceeded annual Membership sales plan per budget requirements.
Responsible for the development and execution of club prospecting/marketing plan targeting all membership market segments (Equity,Junior Executive, Corporate, Social) quarterly and annually. Followed up, measured and executed.
Networked inside and outside the club to obtain leads and build relationships with prospects, new and existing Members.
Maintained and kept all records concerning membership including member database, matriculation, attrition, annual net dues, new dues added, initiation fees, forecasting, etc.
Managed all sales activity, utilizing the company’s CRM and Jonas systems.
Implemented all processes, programs and procedures relating to prospective members, membership applications, new member orientation program and club tours.
Conducted bi-annual competitive marketing analysis for development of strategies for attracting new members to the club.
Implemented and supported all company initiatives and programs as requested by General Manager and Executive Board.
Followed policies and procedures and effectively communicated them to club level teams and staff.
Attended all staff meetings and General Employee meetings as established by the General Manager.
Lead Director for 7 million dollar golf course renovation
Golf Digest Membership Director and Club of the Year recipient
Created Social Media accounts and kept them up to date.
Supported sales team members to drive growth and development.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
Gi Associates & Endoscopy Center - Front Desk Supervisor Flowood, MS, 06/2011 - 06/2018
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Produced weekly schedules for fitness center staff
Marcus Corporation - Server Pickerington, OH, 04/2005 - 04/2007
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Stocked server areas with supplies before, during and after shifts.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Calculated accurate bill amounts and processed cash and credit card payments.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Paiute Indian Tribe - Behavioral Health Office Manager City, STATE, 06/1997 - 06/2021
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Cultivated community relations and worked with teams to optimize programs.
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