LiveCareer-Resume

membership director resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Sales tracking
  • Promotional sales events
  • Service-driven sales
  • Rapport and relationship building
  • Market intelligence
  • Sales process
Experience
07/2018 to 07/2021 Membership Director Institute For Nonprofit News | Berkeley, CA,
  • Developed membership marketing plans, public relations programs, and strategies. As the Director I worked closely with the General Manager, the Membership Committee and the Board of Directors regarding implementation and budget requirements.
  • Exceeded annual Membership sales plan per budget requirements.
  • Responsible for the development and execution of club prospecting/marketing plan targeting all membership market segments (Equity,Junior Executive, Corporate, Social) quarterly and annually. Followed up, measured and executed.
  • Networked inside and outside the club to obtain leads and build relationships with prospects, new and existing Members.
  • Maintained and kept all records concerning membership including member database, matriculation, attrition, annual net dues, new dues added, initiation fees, forecasting, etc.
  • Managed all sales activity, utilizing the company’s CRM and Jonas systems.
  • Implemented all processes, programs and procedures relating to prospective members, membership applications, new member orientation program and club tours.
  • Conducted bi-annual competitive marketing analysis for development of strategies for attracting new members to the club.
  • Implemented and supported all company initiatives and programs as requested by General Manager and Executive Board.
  • Followed policies and procedures and effectively communicated them to club level teams and staff.
  • Attended all staff meetings and General Employee meetings as established by the General Manager.
  • Lead Director for 7 million dollar golf course renovation
  • Golf Digest Membership Director and Club of the Year recipient
  • Created Social Media accounts and kept them up to date.
  • Supported sales team members to drive growth and development.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
06/2011 to 06/2018 Front Desk Supervisor Gi Associates & Endoscopy Center | Flowood, MS,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Produced weekly schedules for fitness center staff
04/2005 to 04/2007 Server Marcus Corporation | Pickerington, OH,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
06/1997 to 06/2021 Behavioral Health Office Manager Paiute Indian Tribe | City, STATE,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Cultivated community relations and worked with teams to optimize programs.
Education and Training
Expected in 05/1994 High School Diploma | Manti High School, Manti, UT GPA:

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Resume Overview

School Attended

  • Manti High School

Job Titles Held:

  • Membership Director
  • Front Desk Supervisor
  • Server
  • Behavioral Health Office Manager

Degrees

  • High School Diploma

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