Customer-service focused, highly motivated Call center Manager with over 21 + years of experience with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Strong communication skills Organizational skills
Complaint Handling & Resolution Inbound & Outbound call handling Technical & user support Meeting preparations
Event booth management
Team building & Training Reporting
Microsoft office/Power Point Association Membership Management Personify (AMS) software
ADP time sheet processing
Windows and IOS
Five9 Outbound Dialer
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