Customer-service focused, highly motivated Call center Manager with over 21 + years of experience with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Strong communication skills Organizational skills Complaint Handling & Resolution Inbound & Outbound call handling Technical & user support Meeting preparations Event booth management Team building & Training Reporting | Up-Selling/Sales support Microsoft office/Power Point Association Membership Management Personify (AMS) software ADP time sheet processing Windows and IOS Five9 Outbound Dialer |
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