member services administrator remote resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated individual with a desire to take on new challenges as a Member Support Specialist (MSS). Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working unsupervised and devoted to customer service, sales, multitasking and effective time management.

  • Typing speed of 90 wpm
  • Vendor Relations & Project Management
  • Proficient in all MS Programs/Applications
  • Data Entry
  • Corporate Policies
  • Problem-Solving
  • Time Management
  • Strategic Planning
  • Business Correspondence
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution with Customers
  • Upselling Products and Services
  • Customer Service
  • Understanding Customer Needs
  • Customer Relations
Member Services Administrator - REMOTE, 12/2021 - Current
Nationwide Marketing Group City, STATE,
  • Deliver administrative support services to the West Region team.
  • New member and member cancellation processing .
  • Data entry that includes vendor accounts/coding requests, member account updates and dues hold.
  • Schedule MemberNet Overviews with current and new members.
  • Administer the Advisory Board Election nominations and election process.
  • Administer the King Parker Scholarship applications, voting process with the Advisory Board, and scholarship outcome that is presented at bi-annual Primetime shows.
  • Assist with drafting the monthly MSM Update and edit content from the West Region team.
  • Assist with coordinating the bi-annual West Region Member Dinner at Primetime that includes electronic invitations to members, RSVP confirmations and keeping track of the guest count for the Events Team.
  • Identify needs of members promptly and efficiently.
  • Strong verbal and written etiquette, effectively handling difficult calls and correspondence.
  • Maintained positive working relationship with fellow staff and management.
  • Relay member feedback to cross-functional teams to improve products and services.
  • Initiate internal and external ideas to help promote general awareness of company brand and services.
  • Write, proof and edit correspondence and PowerPoint presentations.
  • Develop external marketing and communications with collateral pieces to support members of our buyers group.
  • Coordinate workshops and events for showcasing company products and service offered to members.
  • Attend workshops/events. Assist with NMG presentations, give-a-ways and booth set up as needed.
  • Assist the West Region team with prospect communications and assisting with the close of the a new member account as needed.
Executive Chef/Director of Business Development , 01/2015 - 10/2021
Legacy Restaurant Group, Inc. City, STATE,
  • Prepared and led food service training programs to teach staff various tasks.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Scheduled, prepared and led food tastings to facilitate selections and surpass expectations with current clients and prospects.
  • Delegated work to 25+ employees, setting priorities and goals.
  • Distributed food to service personnel for prompt delivery to customers in house and off site functions.
  • Prepared specific cuisine with the kitchen team that included plating, buffet and grazing presentation.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Liaised with channel partners to build business.
  • Participated in industry and trade organizations to build industry and customer alliances.
  • Facilitated and managed business development plan based on market and industry research.
  • Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
Community Manager/On-Site General Manager, 01/2000 - 01/2015
Community Association Industry (HOA) City, STATE,
  • Proven success in coordinating, managing, and monitoring various departments within a 600-4800 unit community association (mostly large scale communities) and CID's located in Southern California.
  • Reviewed financial statements, prepared and followed approved annual operational budget that ranged from $1 million to $15 million, controlled inventory and planned effective strategies for the financial well being of the community association. Drafted the budget annually and worked close with the Finance Committee to submit the proposed budget to the Board of Directors for review/approval.
  • Improved processes and polices in support of the organizational goals with the Board of Directors. Formulated and implemented departmental and organizational policies and procedures to maximize output. Monitored internal rules, regulations and procedures.
  • Prepared monthly board meeting agendas, meeting packets, attended board meetings, took meeting minutes and administered post meeting follow up on action items.
  • Administered the annual board meeting election and worked closely with the contracted Inspector of Election for the duration of the election process.
  • Organized recruitment and placement of required staff in the administrative office and maintenance department. Established organizational structures and delegated tasks accordingly. Established work schedules, supervised staff, monitored and evaluated performance.
  • Monitored, managed and improved the efficiency of support services with the homeowners and vendors.
  • Collaborated effectively with the Board of Directors. Assisted in the development of strategic plans for operational activity. Implemented and managed operation plans and large projects.
Education and Training
: HOA Management Courses , Expected in 06/2010
Community Associations Institute (CAI) - Alexandria,
Status -

Completed Community Management Courses with CAI:

  • Communications
  • Facilities Management
  • Leadership
  • Financial
  • Risk Management
  • Governance
  • Large Scale Managers (LSM) Workshop
  • Advanced Management Courses for LSM Communities
  • Professional Community Association Manager (PCAM) Designation obtained in 2010. *This is the highest designation a manager can obtain in the community association industry.
High School Diploma: , Expected in 06/1994
Temescal Canyon High School - Lake Elsinore, CA
Status -
  • Riverside County Food Handler's & Kitchen Manager Certification, - 2015-2021

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Resume Overview

School Attended

  • Community Associations Institute (CAI)
  • Temescal Canyon High School

Job Titles Held:

  • Member Services Administrator - REMOTE
  • Executive Chef/Director of Business Development
  • Community Manager/On-Site General Manager


  • High School Diploma

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