My long-term experience in the customer service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Customer service
Invoice generation
Problem resolution
Relationship development
MS Office
Retail sales
Interpersonal and written communication
Documentation and recordkeeping
Teamwork
Customer assistance
Cash register operation
Money handling
Organization
Government travel
International reservations
Client networking
Special needs travelers
Regulations and compliance
High volume environments
Credit card payments
Social media
Education and Training
Terry Parker High SchoolJacksonville, FLExpected in 1989 – –High school diploma:Apollo and Sabre - GPA:Back office corrections in Maxx
Completed Travel Port online requests
Experience
Sunpro - Meeting and Events Travel Agent League City, TX, 11/2018 - 08/2020
Booked corporate meeting and events.
Accustomed to multi-passenger reservations per company meeting guidelines.
Domestic and International travel.
Compliant with TSA regulations.
Responded to incoming customer requests, verbal and written.
Completed email requests in a timely manner.
Assisted Customer Care to help rebook clients when flights were delayed or cancelled.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Handled travel arrangements for groups, couples, executives and special needs clients.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Travel And Transport, Inc - Corporate Travel Agent City, STATE, 05/2014 - 08/2018
Experienced agent in Emergency Service with multiple accounts.
Proficient in Apollo & Sabre Generated both domestic and international reservations, tickets and exchanges Built pricing records & Phase IV's.
Identified, assessed and responded to client needs accurately and efficiently Ensured quality customer service for internal and external customers.
Responded to incoming customer service requests, both verbal and written.
Solved problems systematically, using sound business judgment.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Coach Incorporated - Customer Service Fraud Prevention Specialist City, STATE, 11/2011 - 06/2013
Cross-trained in different departments to assist as needed
Assisted Credit Card Authorization Removal Team
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Assisted in backorders, sold out communication via Outlook to consumers
Processed returns; credits and exchanges
Shipped tag and hardware requests via FedEx and USPS
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