LiveCareer-Resume

meeting and events travel agent resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

My long-term experience in the customer service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Customer service
  • Invoice generation
  • Problem resolution
  • Relationship development
  • MS Office
  • Retail sales
  • Interpersonal and written communication
  • Documentation and recordkeeping
  • Teamwork
  • Customer assistance
  • Cash register operation
  • Money handling
  • Organization
  • Government travel
  • International reservations
  • Client networking
  • Special needs travelers
  • Regulations and compliance
  • High volume environments
  • Credit card payments
  • Social media
Experience
11/2018 to 08/2020 Meeting and Events Travel Agent Sunpro | League City, TX,
  • Booked corporate meeting and events.
  • Accustomed to multi-passenger reservations per company meeting guidelines.
  • Domestic and International travel.
  • Compliant with TSA regulations.
  • Responded to incoming customer requests, verbal and written.
  • Completed email requests in a timely manner.
  • Assisted Customer Care to help rebook clients when flights were delayed or cancelled.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
05/2014 to 08/2018 Corporate Travel Agent Travel And Transport, Inc | City, STATE,
  • Experienced agent in Emergency Service with multiple accounts.
  • Proficient in Apollo & Sabre Generated both domestic and international reservations, tickets and exchanges Built pricing records & Phase IV's.
  • Identified, assessed and responded to client needs accurately and efficiently Ensured quality customer service for internal and external customers.
  • Responded to incoming customer service requests, both verbal and written.
  • Solved problems systematically, using sound business judgment.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
11/2011 to 06/2013 Customer Service Fraud Prevention Specialist Coach Incorporated | City, STATE,
  • Cross-trained in different departments to assist as needed
  • Assisted Credit Card Authorization Removal Team
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Assisted in backorders, sold out communication via Outlook to consumers
  • Processed returns; credits and exchanges
  • Shipped tag and hardware requests via FedEx and USPS
  • Worked with Ecometry and Payment Tech.
12/2004 to 08/2011 Corporate Travel Consultant BCD Travel | City, STATE,
  • Ensured quality customer service for internal and external customers.
  • Responded to incoming customer service requests, both verbal and written.
  • Identified and assessed customers' needs quickly and accurately.
  • Solved problems systematically, using sound business judgment.
  • Created car and hotel reservations Generated new tickets and issued exchanges.
  • Delivered superior customer service to all clients to foster lasting rapport and secure new assignments.
  • Worked with groups, couples and executive clients to arrange travel arrangements.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Built client base through exceptional listening and aptitude for optimizing travel budgets.
  • Adhered to all rules, regulations and protocols.
  • Made travel reservations, including flights, hotel and rental cars.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Education and Training
Expected in 1989 to to High school diploma | Apollo and Sabre Terry Parker High School, Jacksonville, FL GPA:
Back office corrections in Maxx Completed Travel Port online requests
Activities and Honors
Additional Information
  • Willing to relocate , Authorized to work in the US for any employer
Websites, Portfolios, Profiles
  • https://ajfraz12.wixsite.com/resume

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Resume Overview

School Attended

  • Terry Parker High School

Job Titles Held:

  • Meeting and Events Travel Agent
  • Corporate Travel Agent
  • Customer Service Fraud Prevention Specialist
  • Corporate Travel Consultant

Degrees

  • High school diploma

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