medicine technician cna student resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Waitress with 4 years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.
Skills
Effective Customer Upselling
Warm and Friendly
Relationship Building
High Volume Dining
Liquor, Wine and Food Service
Seating Assignment Preparation
Transactions and Cash Handling
Workflow Coordination
Safe Food Handling
Specials Promotion and Upselling
Customer Service and Rapport
Table Setting Arrangements
Sales Techniques
Point of Sale Systems
Cool Under Pressure
High Energy and Stamina
Experience
03/2020 to 03/2022Medicine Technician/CNA StudentHoliday Retirement | Merced, CA,
Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
Recognized and reported abnormalities or changes in patients' health status to nursing staff.
Recorded patient conditions and vital signs before and after medical operations.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Provided basic care to over 25 patients per shift, assisting with bathing, changing linens and preparing meals.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Demonstrated leadership by making improvements to work processes and helping to train others.
Recognized by management for providing exceptional customer service.
04/2019 to 01/2020WaitressFirstsource Solutions | Henderson, NV,
Greeted customers, answered questions and recommended specials to increase profits.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Relayed orders to service bar and kitchen via point-of-sale register system.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts.
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers and garnishes to assist kitchen staff.
02/2016 to 06/2018Waitress/HostessFuji Japanese Steakhouse - Hibachi -sushi - Lava Bar | City, STATE,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Greeted customers, answered questions and recommended specials to increase profits.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Presented menus to patrons to answer questions about menu items and make recommendations.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Relayed orders to service bar and kitchen via point-of-sale register system.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided sauces and drink refills requested by customers.
Processed customers' payments and provided receipts.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
11/2018 to 02/2020Customer Service RepresentativeAlto Music | City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide store, products and services information.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Made outbound calls to obtain account information.
Consulted with customers to resolve service and billing issues.
Created and implemented process improvements to maximize efficiency.
Organized client contracts, records, reports and agendas to strengthen traceability.
Exceeded company productivity standards on consistent basis.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upsold products and services to address customer needs and maximize sales.
Improved customer service wait times to mitigate complaints.
Relayed customer feedback to cross-functional teams to improve products and services.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Trained new employees on procedures and policies to maximize team performance.
Education and Training
Expected in to to High School Diploma | Pine Bush High School, Pine Bush, NYGPA:
Expected in to to | NursingOrange County Community College, Middletown, NYGPA:
Expected in to to | NursingDixie State University, Saint George, UTGPA:
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