Dependable, efficient, compassionate, service-focused individual, eager to contribute to team success with a strong work ethic with eagerness to learn & grow. Possesses strong communication skills, proven to be an asset in both maintaining & strengthening interpersonal partnerships among patients, family members, vendors, guests & peers alike. Presently a healthcare employee with 25 years background in the hospitality industry, held supervisory and/or upper management positions @ nearly all. Experience with HR, payroll, inventories, food cost, labor cost, CPR, First Aid, administering medications, colostomy bags, catheters, peg tubes, HIPAA laws, etc. Skilled at managing multiple priorities with a positive attitude looking to be challenged & become successful @ new employment opportunities.
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- CPR & First Aid Certified
- Interacted kindly with patients' families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Took patient vital signs, height, weight measurements, monitored glucose and patient wellbeing as well as caring for & flushing peg tubes, colostomy, ostomy, etc.
- Administered prescribed drugs to high-volume patient caseload (up to 60), including controlled medication responsibility & accuracy.
- Offered immediate assistance in emergency situations & responsible for making potentially life threatening decisions, whether resident was having stroke, heart attack, TIA, etc.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule (drove 8 clients to bowling every Friday, some wheelchair bound, most physically/mentally challenged, on mid-sized bus).
- Taught classes on daily life skills to help improve their skills, while instilling sense of pride in their abilities
- Kept clients engaged in social networks and communities for personal health and growth. Saw increased confidence & verbal communication skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Coached employees through day-to-day work and complex problems.
- Managed budget implementations for a $2 million yearly sales unit, hiring, training for approx. 80 employees, 3 managers, schedules for all, HR, payroll, food %, labor %, food safety/sanitation, guest quality service score expectations, along with coaching, developing & proper , legal employee documentation when necessary, to cease employment.
- Reduce costs through proper training, accurate ordering, weekly inventories (both food & retail) & reduce shrink through all.
- Drove year-over-year business growth while leading operations, strategic vision & focus on beating ly #'s on a shiftly basis,
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Was chosen as a corporate test unit due to consistent training strengths.
- Building mutually beneficial relation ships with guests, employees, vendors, neighbors & other local businesses.
- Professional development completed in Leadership Skills for General Managers through "The Alber Enterprise Center" @ Ohio State University, 2 day seminar.
- Completed professional development in complete stupidity! Quit school 3 months prior to graduation like a moron but managed to complete a GED program approx.13 years later.
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School Attended
- Ohio State University
- Zenger-Miller Management Workshop Seminars
- Port Huron Northern High School
Job Titles Held:
- Medication Technician
- Support Worker (Mentally/physically Challenged)
- General Manager
Degrees
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