Hardworking and reliable individual with strong ability in Customer Service and providing fast and accurate service. Offering great customer service, excellent communication skills and completing tasks in a timely manner. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Inventory counting
Increasing efficiency and productivity
Warehousing and delivery
Inspecting goods
Safety practices
Tracking inventory levels and orders
Documentation skills
Excellent Communication Skills
Data management
Leadership
Team building
Relationship building
Multitasking
Excellent Customer service
Excel spreadsheets
Inventory Management
Strong problem solver
Meticulous attention to detail
Professional and mature
Team collaboration
Scanning and copying
Critical thinking
Experience
Medical Supply Technician, 03/2020 - 05/2021 Department Of Health And Human Services – Rosebud, SD,
Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
Strengthened integrity, developing organization systems for records, reports and agendas.
Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
Inventory and replenish assigned hospital departments with medical supplies needed, including IV solutions.
Provide excellent customer service
Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Received and screened high volume of internal and external communications.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Sales Associate, 04/2013 - 12/2013 Scioto – South Charleston, WV,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed clothing, jewelry, or shoe items and checking inventory for items at other locations.
Prepared cash deposits up to $15,000.00 with zero discrepancies.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Sold various products by explaining unique features and educating customers on proper application.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Supported sales management initiatives to optimize business development.
Enhanced sales by implementing merchandising and promotional improvements.
Oversaw team development according to industry service standards to further customer loyalty.
Enforced company policies and procedures to strengthen operational standards across departments.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Completed inventory audits to identify losses and project demand.
Delegated daily tasks to team members to optimize group productivity.
Education and Training
High School Diploma: , Expected in May/2009 - Gallup High School - Gallup, NM GPA:
Associate of Science: Computer Information Technology, Expected in - University of New Mexico - Gallup, NM, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Motivated co-workers by encouraging teamwork, rewarding positive behavior, and prompting optimism.
Performed daily administrative functions such as answering calls and emails, greeting visitors, invoicing and maintaining the inventory of office supplies.
Greeted and assisted customers with various issues and provided satisfactory solutions to issues.
Exceeded customer expectations and completed tasks in a timely manner.
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