Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Driven and compassionate health care professional with 20 years hands-on experience in fast-paced Military, DOD and VA hospital environments. Accountable and responsible with a strong focus on patient wellness.Thought leader and change agent in health care and Medical Centers.   Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

  • CPR Certification
  • Customer Service Professional Certificate
  • OSHA Certificate
  • Leadership Essentials Certificate
  • NAEMT Pre-Hospital Trauma Life Support 
  • HIPPA Annual training, Privacy act of 1974.
Skill Highlights
  • Understands mobility assistance needs
  • Charting expertise
  • Understands medical procedures
  • Quick problem solver
  • Medical terminology knowledge
  • Schedule management
  • Self-starter
  • Microsoft Office
  • Employee training and development
  • Time management
  • Meeting planning
  • Dental terminology knowledge
  • Staff motivation
  • Meticulous attention to detail
  • Time management
  • Dedicated team player
  • Understands grammar
  • Active listening skills
  • Strong organizational skills
  • Customer service expert
  • Government relations knowledge
  • Relationship and team building
  • Staff training and development
  • Medical Assisting specialist
  • Practiced in sterilization techniques
  • Medical coding capability
  • Medical instrument sterilization mastery
Professional Experience
04/2013 to Current Medical Supply Technician Department Of Health And Human Services | Boston, MA,

-present Sterile, Processing, and Service (SPS)-Maintain a large array of items to provide the medical center with medical supplies, equipment, instrument trays, sets, and information.- Prepare and provide the full range of trays, sets, and scopes used at the medical center. Encompassing the cleaning, preparation, testing, and sterilization, dating and inspecting the items.- Complies with SPS operations, Policy and Procedure Manuals- Collect items, transporting to cleaning area, removes gross contamination and disassemble equipment. Clean with Appropriate solution, decontaminates and sterilizes, test operation of equipment and preventative maintenance dates.- Initiates work orders for Bio-Medical section for needed repairs.- Uses sound judgment in decision making SPS demands. Responsible for sterilization verification, utilizing steam or ETO.-Responsible for all documentation of sterilization, signing all verification made.-Maintain proper record keeping of Biological testing. - Knowledgeable in Human anatomy, physiology, microbiology, infection control, decontamination, surgical instrumentation and packaging.    Formed and implemented comprehensive strategic plan for business operations to leverage advantages of Electronic Health Record (EHR) and Practice Management system; prepared cost-benefit and ROI analyses.Streamlined business process workflow based on time studies, increasing workflow by an estimated 15%. Authored system design procedures, test 
1992 to Current Hospital Corpsman/ Dental Tech US Navy Active/ Reserves | City, STATE, -Manager, Operational Division (First Class E-6)Oversaw 3,000 operational billet command, providing leadership for administrative medical and training readiness. -Managed $65K annual budget, logistics, inspections, and training activities. Played integral part in planning Strong Angel I exercise by testing patient tracking application, demo DARPA One Translation System, and writing scripts for mock refugee exercise. -Supervised inventory management system that saved $400K+ in administrative losses. -Trained subordinates on the use of automated systems Medical services- Medical Department head Supervisor:  Medical and dental readiness for reservist called to active duty.  Medical and dental record screening, Annual Physicals, immunization, blood work, Audio Grams, visual acuity, color vision test and management of care for injuries and illness.-Formed and implemented comprehensive strategic plan for business operations to leverage advantages of Electronic Health Record (EHR) and Practice Management system; prepared cost-benefit and ROI analyses.-provides administration support to the professional staff in health care delivery in the diversified Inpatient care setting, utilizes working knowledge of all medical center programs and services. -Provides  assistance and administrative matters in the Navy Medical Centers. interest to include duties related to the receipt, intake, and indexing of health and administrative information.- Provides  technical advice and administrative support.  With efficient admission, transfer, inpatient care, and discharge of patients. - Schedules a variety of appointments; to  other Navy/ Army and VA Centers. Notifies clinical staff of appointments and availability and time of transport.- Prepares Release of Information requests.  Understands DoD, VA policies and regulations.  Performs Receptionist duties, obtains financial information, uses VistA, Computerized Patient Record System , Patient Treatment File (PTF), and have great customer service skills.
09/2008 to 04/2013 Sterilization/ Dental Tech DOD Fair Bank Dental Clinic | City, STATE, -Provides accurate personnel and workload information Program Director for use in staffing decisions and human resource distribution. Utilizes the Standard Labor Data Collection and Distribution Application (SLDCADA) and Defense Medical Human Resource System Internet (DMHRSI)-Designs, executes and maintains policies and procedures, standards methods and technologies within organization. Work close with the supervisor to collaborate Medical, practices within the Department administrative arena including performance tasks contributing to the efficiency, effectiveness and productivity of multiple functions and programs within the span of control.-Augments the Army dental infection control team with implementation of handling proper, practices throughout data collection, procedures and education of applied concepts to new members using established systems to collect metrics on which business and management decisions are based.-Identified designs and plans the resolution of problems through research, analysis and testing of alternative approaches and solutions.-Immediate supervisor to administrative staff; ensures professionalism and obligations are carried out in an effective and efficient way to meet goals and needs of department.-Performs monthly collection, compiling, collation and query distribution of data/metrics from Microsoft database systems.-Develops and administers data standards, policies and procedures for dental Databases.-Approving Official for military and civilian supplies ordering, management, control and tracking of all supplies, equipment upgrades and renovation for the Army Dental Department using established supply specifications, requirements and procedures within the micro purchase threshold limit.-Department Customer Service Representative; works with various patient populations on feedback in relation to the department and in some cases command complaints and complements.
Education and Training
Expected in 2012 Bachelor of Science | Health Care Management Trident University , Cypress, CA GPA:

  • 3.6 GPA
  • Graduated Summa Cum Laude
Expected in 1992 ------------------------------------------------ | General Corpsman/ Dental Hospital Corpsman/ Dental Tech School, San Diego, CA GPA:
  • Coursework in Medical Assisting/ Administration
  • Coursework in Human Services
  • Coursework in Anatomy, Physiology and Health Assessments

References on Request

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School Attended

  • Trident University
  • Hospital Corpsman/ Dental Tech School

Job Titles Held:

  • Medical Supply Technician
  • Hospital Corpsman/ Dental Tech
  • Sterilization/ Dental Tech


  • Bachelor of Science
  • ------------------------------------------------

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