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Medical Social Worker Resume Example

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MEDICAL SOCIAL WORKER
Experience
Medical Social Worker, 09/2018 to 07/2019
Kindred Hospice
  • Member of the Interdisciplinary Team (IDT), assess patients' psychosocial status, strengths and areas of need to reflect optional treatment outcomes
  • Used discretion and judgement to support patients and their families with complex emotional needs associated with terminal illness
  • Implemented the interventions and goals for the patient and family based on clinical assessment
  • Advocated for needed services and support on behalf of the patient and family
  • Conducting psychosocial assessments in the home that focuses on the dynamic needs of the patient and family
  • Visited patients and families in their homes or in nursing home settings on a monthly basis or more frequently as determined by patient needs or as requested by the interdisciplinary team
  • Organized clinical documentation, treatment plans, and referrals
  • Worked with medical teams, patients and families to implement effective treatment plans
  • Coordinated program referrals for community-based resources
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Medical Social Worker, 08/2019 to 03/2019
Halcyon Hospice
  • Member of Interdisciplinary Team (IDT), assess patients' psychosocial status, strengths and areas of need to reflect optional treatment outcomes
  • Used discretion and judgement to support patients and their families with complex emotional needs associated with terminal illness
  • Implemented interventions and goals for patient and family based on clinical assessment
  • Advocated for needed services and support on behalf of patient and family
  • Conducting psychosocial assessments in- home that focusing on dynamic needs of patient and family system
  • Provides caregivers and families support and encouragement, through compassionate, empathetic, and active listening
  • Conducted bereavement counseling as requested
  • Assess patient awareness of advance directives; assist with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with Interdisciplinary team and patient's family/support person(s)
  • In addition, educating patient on Do Not Resuscitate Orders and assisting interdisciplinary team in helping patient make informed decisions
  • Increased customer satisfaction by resolving service breakdown and communication issues
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Documented case notes daily and coordinated follow-up for seamless case management
  • Prepared all required treatment records and reports
  • Completed psychosocial evaluations and needs assessments
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes
  • Delivered social work services to terminally ill in various settings
  • Organized clinical documentation, treatment plans, and referrals
  • Worked with medical teams, patients and families to implement effective treatment plans
  • Coordinated program referrals for community-based resources
  • Increased customer satisfaction by resolving service failure issues
  • Preserved and prepared reports and treatment records
MSW Facility Social Worker, 03/2016 to 09/2018
Fresenius Kidney Care
  • Member of Interdisciplinary Team (IDT), assess patients' psychosocial status, strengths and areas of need to reflect optional treatment outcomes
  • Participate in care planning in collaboration with patient, and healthcare team to identify effective interventions that will help patient meet rehabilitation, treatment goals, and improve overall quality of life
  • Utilize FKC patient education programs, established social work theory and methods and quality of life measurement tools as part of assessment and care planning to resolve barriers and meet patient treatment goals
  • Provide established outcomes driven psycho-educational counseling methods focused on improving areas of need, treatment adherence, vocational/education rehabilitation and/or quality of life
  • Provide goal directive and supportive counseling to patients' who are seeking transplant
  • Assess patient awareness of advance directives; assist with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with Interdisciplinary team and patient's family/support person(s)
  • In addition, educating patient on Do Not Resuscitate Orders and assisting IDT in helping patient make informed decisions
  • Assisted with admission process and support clinic in regard to patient's needs to maximize adherence and adjustment
  • Collaborates with facility management, Financial Coordinators and Billing Group staff to address patient issues related to insurance, state renal program, and grants renal patients may be eligible to enroll in
  • Educating patient and family/support partners on kidney disease and assist with overcoming barriers to treatment or medication adherence
  • Provide ongoing education to patient/family regarding psychosocial issues related to End Stage Renal Disease (ERSD) and support services that are available
  • Developed dialysis support group
  • Collaborates with team on appropriate QAI activities
  • Reports to monthly QAI meetings
  • Provides usual/care and/or Social Work Intensive to address non-adherence and quality of life concerns for all patients
  • Knowledgeable of and adherent to Fresenius Kidney Care Social Work Policy, including documentation
  • Adheres to all CMS rules and regulations regarding social work
  • Maintained excellent attendance record, consistently arriving to work on time
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Program Counselor, 07/2015 to 03/2016
Brookhaven Retreat
  • Responsible for client safety and care under direction of nursing staff and clinical team
  • Maintain quality of care through personal connection and one-on-one service to clients
  • Conduct experiential groups aimed at creating life skills, functionality, independence and wellness in women
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
  • Facilitated group and individual therapy in outpatient setting
  • Displayed sensitivity to cultural and linguistic needs of clients and families served
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintained excellent attendance record, consistently arriving to work on time
Program Manager, 08/2014 to 07/2015
Florence Crittenton Agency, Crittenton Youth Services – Knoxville, Tennessee
  • Oversee Crittenton Youth Services Level II 32 -bed 24/7/365 residential treatment facility
  • Provided specialized services to meet individual needs of adolescent girls, ages 13 - 17 with moderate to severe behavioral, emotional, and substance abuse problems
  • Ensured program compliance with COA, DCS, and relevant insurance standards
  • Administered coordination of all residential services, providing professional development for staff
  • Ensured completion of a range of residential assessments, treatment planning, support groups, individual and family therapy, skills training, and lectures for educational purposes
  • Managed clinical and nonclinical staff, meeting weekly with them to monitor job performance and provide professional development in order to ensure high quality care and treatment for all adolescents on the unit
  • Organized case management department to ensure accurate and effective teaming with Department of Children's Services, clients and families
  • Worked individually with clients to ensure treatment goals were met in correlation with their treatment plans
  • Oversaw/completed assessments, treatment plans, contact notes and discharge plans; supervised all treatment components for adolescents on the units
  • Responsible for coordination of treatment team, treatment direction on the units, and adherence to treatment model
  • Trained and developed personnel to improve safety, employee relations and resolve employee concerns and issues
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
  • Delivered training for staff development, change management and materials, process and technical controls
  • Instituted quality systems within organization encompassing training, corrective and preventative action
  • Established team priorities, maintained schedules and monitored performance
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Graduate Student Intern, 08/2013 to 04/2014
University of Tennessee Medical Center
  • Split internship time between Palliative Care and Transplant Unit
  • Assisted families in determining best interests of patient and in what ways palliative care team could best implement the care on a support basis
  • Participated in monthly ethics committee meeting
  • Participated in daily morning team meetings to determine best method to support both staff and family while ensuring consideration of patient rights
  • Provided support to patients and family through listening and goal setting
  • Assisted with completion of advance directives and other pertinent paperwork
  • Conducted psychosocial evaluations of patients considering placement on organ transplant list
  • Cognitive mood, behavior, and social history assessment which included areas of oppression, financial needs, and patient transplant goals
  • Assisted in financial assistance programs of various grant programs helping with providing co-pay assistance for transplant medications
  • Worked closely with IDT to help post-transplant patients by educating them on importance of compliance regarding diet and medications
  • Guided patients and family to local resources and helped them enroll in their local community programs, including smoking cessation, nutrition classes, and financial planning
  • Documented attendance and completed assignments to maintain full class and student records
  • Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills
Work History
Medical Social Worker, 08/2019 to 03/2019
Halcyon Hospice
  • Member of the Interdisciplinary Team (IDT), assess patients' psychosocial status, strengths and areas of need to reflect optional treatment outcomes.
  • Used discretion and judgement to support patients and their families with complex emotional needs associated with terminal illness.
  • Implemented the interventions and goals for the patient and family based on clinical assessment.
  • Advocated for needed services and support on behalf of the patient and family.
  • Conducting psychosocial assessments in the home that focuses on the dynamic needs of the patient and family.
  • Visited patients and families in their homes or in nursing home settings on a monthly basis or more frequently as determined by patient needs or as requested by the interdisciplinary team.
  • Completed documentation and plan of care in a timely manner and participated in weekly IDG meetings.
  • Provides caregivers and families support and encouragement, through compassionate, empathetic, and active listening.
  • Conducted bereavement counseling as requested.
  • Assess patient awareness of advance directives; assist with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with the Interdisciplinary team and the patient's family/support person(s).
  • In addition, educating patient on Do Not Resuscitate Orders and assisting the IDT in helping patient make an informed decision.
Medical Social Worker, 09/2018 to 07/2019
Kindred Hospice
  • Member of the Interdisciplinary Team (IDT), assess patients' psychosocial status, strengths and areas of need to reflect optional treatment outcomes.
  • Used discretion and judgement to support patients and their families with complex emotional needs associated with terminal illness.
  • Implemented the interventions and goals for the patient and family based on clinical assessment.
  • Advocated for needed services and support on behalf of the patient and family.
  • Conducting psychosocial assessments in the home that focuses on the dynamic needs of the patient and family.
  • Visited patients and families in their homes or in nursing home settings on a monthly basis or more frequently as determined by patient needs or as requested by the interdisciplinary team.
  • Completed documentation and plan of care in a timely manner and participated in weekly IDG meetings.
MSW Facility Social Worker, 03/2016 to 09/2018
Fresenius Kidney Care
  • Member of the Interdisciplinary Team (IDT), assess patients' psychosocial status, strengths and areas of need to reflect optional treatment outcomes.
  • Participate in care planning in collaboration with the patient, and healthcare team to identify effective interventions that will help the patient meet rehabilitation, treatment goals, and improve overall quality of life.
  • Utilize FKC patient education programs, established social work theory and methods and quality of life measurement tools as part of assessment and care planning to resolve barriers and meet patient treatment goals.
  • Provide established outcomes driven psycho-educational counseling methods focused on improving areas of need, treatment adherence, vocational/education rehabilitation and/or quality of life.
  • Provide goal directive and supportive counseling to patients' who are seeking transplant.
  • Assess patient awareness of advance directives; assist with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with the Interdisciplinary team and the patient's family/support person(s).
  • In addition, educating patient on Do Not Resuscitate Orders and assisting the IDT in helping patient make an informed decision.
  • Assists with the admission process and support the clinic in regard to patient's needs to maximize adherence and adjustment.
  • Collaborates with facility management, Financial Coordinators and Billing Group staff to address patient issues related to insurance, state renal program, and grants renal patients may be eligible to enroll in.
  • Educating patient and family/support partners on kidney disease and assist with overcoming barriers to treatment or medication adherence.
  • Provide ongoing education to patient/family regarding psychosocial issues related to End Stage Renal Disease (ERSD) and support services that are available.
  • Developed a dialysis support group.
  • Collaborates with the team on appropriate QAI activities.
  • Reports to monthly QAI meetings.
  • Provides usual/care and/or Social Work Intensive to address non-adherence and quality of life concerns for all patients.
  • Knowledgeable of and adherent to Fresenius Kidney Care Social Work Policy, including documentation.
  • Adheres to all CMS rules and regulations regarding social work.
Program Counselor, 07/2015 to 03/2016
Brookhaven Retreat
  • Responsible for client safety and care under the direction of the nursing staff and clinical team.
  • Maintain quality of care through personal connection and one-on-one service to clients.
  • Conduct experiential groups aimed at creating life skills, functionality, independence and wellness in women.
Program Manager, 08/2014 to 07/2015
Florence Crittenton Agency, Crittenton Youth Services
  • Oversee Crittenton Youth Services Level II 32 -bed 24/7/365 residential treatment facility.
  • Provided specialized services to meet the individual needs of adolescent girls, ages 13 - 17 with moderate to severe behavioral, emotional, and substance abuse problems.
  • Ensured program compliance with COA, DCS, and relevant insurance standards.
  • Administered the coordination of all residential services, providing professional development for staff on the unit.
  • Ensured completion of a range of residential assessments, treatment planning, support groups, individual and family therapy, skills training, and lectures for educational purposes.
  • Managed clinical and nonclinical staff, meeting weekly with them to monitor job performance and provide professional development in order to ensure high quality care and treatment for all adolescents on the unit.
  • Organized case management department to ensure accurate and effective teaming with Department of Children's Services, clients and families.
  • Worked individually with clients to ensure they met treatment goals in correlation with their treatment plans.
  • Oversaw/completed assessments, treatment plans, contact notes and discharge plans; supervised all treatment components for adolescents on the units.
  • Responsible for coordination of treatment team, treatment direction on the units, and adherence to the treatment model.
Graduate Student Intern, 08/2013 to 04/2014
University of Tennessee Medical Center
  • Split internship time between Palliative Care and Transplant Unit.
  • Assisted families in determining the best interests of the patient and how the palliative care team could best implement the care on a support basis.
  • Participated in the monthly ethics committee meeting.
  • Participated in daily morning team meetings to determine the best method to support both staff and the family while ensuring consideration of patient rights.
  • Provided support to patients and family through listening and goal setting.
  • Assisted with completion of advance directives and other pertinent paperwork.
  • Conducted psychosocial evaluations of patients considering placement on the organ transplant list.
  • The assessment included cognitive mood, behavior, and social history, areas of oppression, financial needs, and patient transplant goals.
  • Assisted in financial assistance programs of various grant programs helping with providing co-pay assistance for transplant medications.
  • Worked closely with the team to help post-transplant patients by educating them on the importance of compliance regarding diet and medications.
  • Guided patients and family to local resources and helped them enroll in their local community programs, including smoking cessation, nutrition classes, and financial planning.
Education
Master of Science: Social Work, 2014
University of Tennessee - Knoxville, Tennessee
Bachelor of Science: Social Work, Medical Gerontology, 2013
The University of Tennessee - Knoxville - Knoxville, TN
Summary
Invested, compassionate, and empathetic Licensed Master Level Social Worker, with high integrity and work ethic driven to advocate for clients' best interests based on forming trusting relationships with them. Successful at implementing clinical approach to patient care, helping each patient in an objective and logical way without personal bias. Works effectively with patients and families experiencing medical crisis, acting as an advocate and guide as they navigate difficult and emotionally-draining situations, and assisting terminally ill patients and their families with acceptance, resources and support during the last phase of their lives.
Affiliations
  • State of Georgia Licensure MSW007980
  • Member of National Association of Social Workers (NASW) since 2009.
  • Former Member of National Kidney Foundation's Council of Nephrology Social Workers.
  • CPR certified
  • Member of Hospice and Palliative Care Organization
  • Former committee Member for East Tennessee Kidney Foundation, QPR suicide prevention training certification
  • Therapeutic Crisis Intervention trained (TCI)
  • Nonviolent Crisis Intervention trained Brooke B. Blume, LMSW Page 2 of 3 Revised 6/20/19
    • Highlights
    • Motivational Interviewing
    • Dialectical Behavioral Therapy (DBT)
    • Cognitive Behavioral Therapy (CBT)
    • Support Group/Group Therapy
    • Psychosocial and Comprehensive Assessments
    • Medical and psychiatric terminology
    • DSM IV and V knowledge
    • Plan of Care Meetings
    • Community Resource Assistance
    • Financial and Insurance Assistance
    • Medication/Pharmacy Assistance
    • Managerial background
    • Packaged Programs Extremelyproficient in MS Word. Proficient in MS Excel and other word processors, spreadsheets, graphics programs, mail programs, etc
    • Operating systems MAC and Windows (all versions)
    • Care planning,
    • MS Excel
    • CMS, Mail
    • Counseling, Windows
    • Client, MS Word
    • Clients, Nursing
    • Dialysis, Nursing home
    • Direction, Operating systems
    • Documentation
    • End Stage Renal Disease
    • Facility management, Palliative Care
    • Family therapy, Patient treatment
    • Goal setting, Spreadsheet
    • Insurance, Plan of Care
    • Listening, Treatment planning
    • Disease management standards
    • Quality of life guidelines
    • Networking with staff
    • Social history intake procedures
    • Assessing needs
    • Visiting patient homes
    • Goal Setting
    • Customer Service
    • Communications
    • Relationship Development
    • MS Office
    • First Aid/CPR
    Skills
  • Motivational Interviewing
  • Dialectical Behavioral Therapy (DBT)
  • Cognitive Behavioral Therapy (CBT)
  • Support Group/Group Therapy
  • Skilled community-based case manager
  • Psychosocial and Comprehensive assessments
  • Medical and psychiatric terminology
  • DSM IV and V knowledge
  • DSM IV and V knowledge
  • Plan of Care Meetings
  • Community Resource Assistance
  • Financial and Insurance Assistance
  • Medication/Pharmacy Assistance
  • Managerial background, Packaged Programs Extremely proficient in MS Word. Proficient in MS Excel and other word processors, spreadsheets, graphics programs, mail programs, etc.
  • Operating systems MAC and Windows (all versions).
  • Billing, care planning, case manager, case management, CMS, counseling, client, clients, dialysis, direction, discharge plans, documentation, End Stage Renal Disease, facility management, family therapy, Financial, financial planning, forms, goal setting, grants, graphics programs, Insurance, listening, notes, MAC, Managerial, Meetings, MS Excel, mail, Windows, MS Word, nursing, nursing home, Operating systems, Page 1, Page 2, Page 3, Palliative Care, patient treatment, quality, rehabilitation, safety, spreadsheets, Therapy, treatment plans, Plan of Care, treatment planning, word processors
    • Additional Information
    • Revised 4/11/20 S. Brooke Schwahn, MSSW Page 3 of 3 Revised 4/11/20 S. Brooke Schwahn, MSSW Page 2 of 2 Revised 4/11/20 Page 3 of 3 Revised 4/11/20 Page 1 of 2 Revised 4/11/20 S. Brooke Schwahn, MSSW Page 2 of 2 Revised 4/11/20 Page 1 of 2 Revised 4/11/20 S. Brooke Schwahn, MSSW Page 2 of 2 Revised 4/11/20 Page 1 of 3 Revised 4/11/20 S. Brooke Schwahn, MSSW Page 2 of 2 Revised 4/11/20
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    Resume Overview

    Companies Worked For:

    • Kindred Hospice
    • Halcyon Hospice
    • Fresenius Kidney Care
    • Brookhaven Retreat
    • Florence Crittenton Agency, Crittenton Youth Services
    • University of Tennessee Medical Center

    School Attended

    • University of Tennessee
    • The University of Tennessee - Knoxville

    Job Titles Held:

    • Medical Social Worker
    • MSW Facility Social Worker
    • Program Counselor
    • Program Manager
    • Graduate Student Intern

    Degrees

    • Master of Science : Social Work , 2014
      Bachelor of Science : Social Work, Medical Gerontology , 2013

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