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Medical Scheduler Referral Coordinator Resume Example

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MEDICAL SCHEDULER REFERRAL COORDINATOR
Summary

To advance my skills and education with an environmental career with a non-profit or company that will best utilize the skills I have achieved and am developing. I am in the process of finishing my Bachelors degree in Environmental Science with one year left. I have strong customer service skills and have worked in a customer service setting for many years.

Highlights

  • Adaptability
  • Common software application knowledge
  • Demonstrated organizational/planning skills
  • Excellent communication skills
  • Interpersonal communication skills
  • Communication skills
  • Animal handling skills
  • Wild and domestic animal knowledge.
Accomplishments

Project Management

  • Worked directly with management teams and fellow employees to make departments run smoother and brain storm new ideas to help with flow of office.

Process Improvement

  • Created new departmental procedures manual for scheduling.
  • Assessed organizational training needs of my scheduling department.

Experience
Medical Scheduler Referral Coordinator 05/2009 to Current Alta Dermatology Mesa, AZ
  • Main duties as medical scheduler.
  • Took all in coming calls and made appointments for all four providers.
  • Took over 100 or more calls a day.
  • Blocked schedule out when doctors where out of the office and changed schedule as needed.
  • Learned two new medical programs as office was undergoing changes and taught others to use it in the office.
  • Creates an entire database and template for all four providers to get new program running.
  • This was done with no guidance and completely learned upon my own.
  • In April 2013 was asked to take the referral coordinator and accepted.
  • In this position I verify all medical insurance for every patient coming in the following day.
  • There are over 60 patients each day for one doctor.
Receptionist 09/2008 to 04/2009 South Hill Veterinary Puyallup, WA
  • Customer Service including answering phones, making appointments for all clients, answering questions for concerned pet owners, checking in on after surgery care and sending condolences for lost pets with phone calls and cards.
  • Assisted Doctors with needs for pet related situations.
  • Took messages, relayed answers to pet owners, pulled charts and checked medications.
  • Checked in pets for surgery, kenneling and grooming.
  • Also cleaned lobby area each night when closing and pulling all charts for the next day appointments.
Administrative Assistant 01/2005 to 07/2008 Camp Berachah Ministries Black Diamond, WA
  • Directly assist Executive Director and Marketing Manager as well as Administrative Support for Horsemanship department and Guest Host department.
  • Customer Service tasks include meeting, greeting and checking in all guests every Friday evening, sending out all contracts, suspense and coordination letters, incoming phone call routing.
  • Scheduling for the entire staff of 60 on a weekly basis, chair and coordinate donation items for Fall and Spring Auctions, computer data input including all invoices weekly into excel.
  • Create and send Gift Certificates to companies and individuals.
  • Prepare all Brochures, Post cards, Donor letters, etc.
  • for shipping, while creating a master mailing list for bulk mailing.
Owner/Operator 01/2001 to 01/2005 Hooves, Paws & Beaks Graham, WA
  • Care for the pets of over 25 clients while they are on vacation.
  • Responsibilities include administering medications as well as normal care and hygiene of the pets.
  • Pets cared for included dogs (show and household pets), cats, horses, alpacas, parrots, quakers, pigeons, quail, chuckers, donkeys, snakes, ducks, chickens, geese, and turkeys.
Office Manager 01/1999 to 01/2001 Taylor-Made Printing Auburn, WA
  • Responsibilities included customer service, telephones, filing, writing job tickets, computer data input, and shipping/receiving.
  • Managed operation when the owner was out of town.
  • Experience with Microsoft Word and some exposure to Excel.
Education
Associate: Arts Physiology current University of Phoenix Mesa, AZ

Arts Physiology

3.6 GPA
Bachelors: Science Environmental Science 2015 University of Phoenix Phoenix, AZ, USA

Science Environmental Science

3.49 GPA
Associate of Arts: Business Green River Community College Phoenix, AZ
Affiliations

SouthWest Wildlife Conservation Center

Volunteer 1 to 2 times a month with educational outreach programs, such as bat awareness and the Mexican Gray Wolf education. In training for tour guide for resident wildlife that cant be returned to the wild.

Interests

Activist for non-human animal rights, protecting the environment, educating others of the plight of captive orcas and dolphins, stopping the slaughter of the Taji dolphins.

Hobbies include, camping, horseback riding, gardening & canning.

Skills
Administrative Support, Brochures, charts, closing, contracts, clients, Customer Service, database, filing, insurance, letters, Director, Marketing, Excel, office, Microsoft Word, next, receiving, routing, Scheduling, shipping, answering phones, telephones, phone
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Resume Overview

Companies Worked For:

  • Alta Dermatology
  • South Hill Veterinary
  • Camp Berachah Ministries
  • Hooves, Paws & Beaks
  • Taylor-Made Printing

School Attended

  • University of Phoenix
  • Green River Community College

Job Titles Held:

  • Medical Scheduler Referral Coordinator
  • Receptionist
  • Administrative Assistant
  • Owner/Operator
  • Office Manager

Degrees

  • Associate : Arts Physiology current
    Bachelors : Science Environmental Science 2015
    Associate of Arts : Business

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