Medical Scheduler Referral Coordinator Resume Example
To advance my skills and education with an environmental career with a non-profit or company that will best utilize the skills I have achieved and am developing. I am in the process of finishing my Bachelors degree in Environmental Science with one year left. I have strong customer service skills and have worked in a customer service setting for many years.
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Project Management
- Worked directly with management teams and fellow employees to make departments run smoother and brain storm new ideas to help with flow of office.
Process Improvement
- Created new departmental procedures manual for scheduling.
- Assessed organizational training needs of my scheduling department.
- Main duties as medical scheduler.
- Took all in coming calls and made appointments for all four providers.
- Took over 100 or more calls a day.
- Blocked schedule out when doctors where out of the office and changed schedule as needed.
- Learned two new medical programs as office was undergoing changes and taught others to use it in the office.
- Creates an entire database and template for all four providers to get new program running.
- This was done with no guidance and completely learned upon my own.
- In April 2013 was asked to take the referral coordinator and accepted.
- In this position I verify all medical insurance for every patient coming in the following day.
- There are over 60 patients each day for one doctor.
- Customer Service including answering phones, making appointments for all clients, answering questions for concerned pet owners, checking in on after surgery care and sending condolences for lost pets with phone calls and cards.
- Assisted Doctors with needs for pet related situations.
- Took messages, relayed answers to pet owners, pulled charts and checked medications.
- Checked in pets for surgery, kenneling and grooming.
- Also cleaned lobby area each night when closing and pulling all charts for the next day appointments.
- Directly assist Executive Director and Marketing Manager as well as Administrative Support for Horsemanship department and Guest Host department.
- Customer Service tasks include meeting, greeting and checking in all guests every Friday evening, sending out all contracts, suspense and coordination letters, incoming phone call routing.
- Scheduling for the entire staff of 60 on a weekly basis, chair and coordinate donation items for Fall and Spring Auctions, computer data input including all invoices weekly into excel.
- Create and send Gift Certificates to companies and individuals.
- Prepare all Brochures, Post cards, Donor letters, etc.
- for shipping, while creating a master mailing list for bulk mailing.
- Care for the pets of over 25 clients while they are on vacation.
- Responsibilities include administering medications as well as normal care and hygiene of the pets.
- Pets cared for included dogs (show and household pets), cats, horses, alpacas, parrots, quakers, pigeons, quail, chuckers, donkeys, snakes, ducks, chickens, geese, and turkeys.
- Responsibilities included customer service, telephones, filing, writing job tickets, computer data input, and shipping/receiving.
- Managed operation when the owner was out of town.
- Experience with Microsoft Word and some exposure to Excel.
Arts Physiology
3.6 GPA
Science Environmental Science
3.49 GPA
SouthWest Wildlife Conservation Center
Volunteer 1 to 2 times a month with educational outreach programs, such as bat awareness and the Mexican Gray Wolf education. In training for tour guide for resident wildlife that cant be returned to the wild.
Activist for non-human animal rights, protecting the environment, educating others of the plight of captive orcas and dolphins, stopping the slaughter of the Taji dolphins.
Hobbies include, camping, horseback riding, gardening & canning.
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Resume Overview
School Attended
- University of Phoenix
- Green River Community College
Job Titles Held:
- Medical Scheduler Referral Coordinator
- Receptionist
- Administrative Assistant
- Owner/Operator
- Office Manager
Degrees
- Associate : Arts Physiology current
Bachelors : Science Environmental Science 2015
Associate of Arts : Business
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