Seasoned medical professional with outstanding skills and ethics: kept office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes scheduling and making appointments to handle all provider and patient needs. Good interpersonal and communication skills.
Expertise includes verifying insurance coverage, records reviews and schedule maintenance with accuracy
Medical professional adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
Forward-thinking and friendly with distinguished ability to multitask. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care.
Well-organized medical scheduler with demonstrated knowledge of healthcare procedures and administrative operations in medical environments. Experienced with insurance forms, charts and other business correspondence.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Communicate with professional and empathic skills
- Excellent organizational skills, sound judgement, planning and professionalism
- Informed educated decisions on case management through interview guidelines
- Daily contact with supervisors for collection of record information using tracking efforts with local data reporting for accuracy
- Confidential information handled with professional proficiency
- Daily use of phone and computer with positive professional attitude and work ethics
- Outstanding critical thinking, confidential discretion and professionalism
Dallas, TX, 08/2014 - 03/2020
- Communicate with professional empathic manner
- Secured, organized and updated medical and patient documentation utilizing informed, educated decisions while tracking local data reporting
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses per interview guidelines.
- Called patients to schedule medical appointments, consistently double-checking information and availability.
- Positive attitude, excellent interpersonal skills and work ethic
- Excellent organizational and communication skills for accurate and confidential patient files.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy GI office with six providers.
- Daily contact with case navigator for quality control of data collection and reporting.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Compiled physical and digital paperwork to meet business and patient needs including charts, reports and correspondence.
- Managed medical insurance records, patient charts and company files using online tracking system.
- Managed front office activities, including customer service, patient appointment management and office administration.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy GI office with eight providers.
- Critical thinking and excellent judgement to handle confidential information with discretion and professionalism.
- Proficient with computers and phone systems
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Maximized office efficiency by answering numerious incoming calls per day to provide office information and transfer calls to desired personal.
Springfield, MO, 03/2011 - 08/2014
- Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Executed new training initiative to improve skills and develop leaders from within.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Communicated and coordinated with multiple departments to achieve top results.
- Maintained high level of morale and team-work on production floor through frequent communication with 20 employees.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Oversaw personnel recruitment, performance and scheduling.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Tempe, AZ, 07/2006 - 09/2008
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Executed new training initiative to improve skills and develop leaders from within.
- Managed day-to-day operations, including supervision and assignment delegation for 15 member team
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Coached new team members on job tasks and performance strategies.
- Monitored safety and functionality of deli equipment and made adjustments to optimize productivity.
- Maintained high level of morale and team-work on production floor through frequent communication with employees.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Increased safety awareness
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Greeted and assisted all customers daily in high-traffic retailer.
Oklahoma City, OK, 08/1992 - 06/2006
- Identified student needs and collaborated with faculty to resolve social, cognitive or behavioral challenges.
- Established and communicated clear learning objectives to foster student progress and academic performance.
- Instructed students in standardized subjects, as well as general learning strategies and skills for social development and character.
- Effectively translated lesson plans into learning experiences and routinely evaluated student progress and social development for two grade classrooms
- Effectively translated lesson plans into learning experiences and routinely evaluated student progress and social development.
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
- Directed individualized instruction in various subjects to achieve educational goals and drive curriculum requirements.
- Explored foundational learning concepts with students through hands-on activities, videos and class discussions.
- Administered and graded class tests to evaluate student progress and comprehension.
- Administered tests and assessed results to evaluate student understanding of material.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Designed modules integrating educational technology such as computers and audio-visual aides to facilitate student comprehension.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Prepared, administered and graded evaluative materials such as examinations and quizzes and created and maintained accurate student records.
- Participated in professional development workshops during academic school year and summer.
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Resume Overview
School Attended
- University of Montana
Job Titles Held:
- Medical Scheduler
- Manager
- Manager
- Elementary Teacher
Degrees
- Associate of Arts
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