Dependable medical team member with 3 years of experience in Optometry Technician office settings. Talented at supporting office operations and physicians by coordinating patient information. I am friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
I've demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Accomplished Sales Manager offering 1 year of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Outgoing medical scheduler with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Skills
Patient scheduling
Documentation procedures expert
Charting expertise
Area management
Staff training
Customer service excellence
Greeting guests
Strong collaborative skills
Windows operating systems
Computers and electronics
Software system testing
Insurance company knowledgeable
Staff leadership
Oral and writing communication
Appointment confirmation
Technologically savvy
Fluent in English and Spanish
Customer assistance and interaction
Experience
02/2021 to Current
Medical SchedulerMary Bird Perkins Cancer Center – Covington, LA,
Pulled patient charts for upcoming appointments.
Completed registrations for laboratory work, surgical procedures and radiology.
Assisted patients in filling out pre-appointment paperwork.
Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Communicated with patients to gather intake data and verify chart information.
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Prepared new charts, updated existing charts and managed records transfers between offices.
Assisted with hospital admissions and paperwork.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Transcribed physicians' notes and entered data into electronic chart management software.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Updated patient financial information to promote accurate record keeping.
Managed medical practice administrative needs to provide patient satisfaction.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
01/2020 to 02/2021
Front Desk ReceptionistHyatt – Excelsior Springs, MO,
Computed guest billings and posted charges to room accounts.
Arranged special accommodations for guests to maintain optimal satisfaction
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Updated group medical records and technical library to support smooth office operations.
Managed physician calendar, including scheduling patient appointments and procedures.
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Updated patient financial information to ensure accuracy.
Created and maintained accurate and confidential patient files.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
05/2019 to 01/2020
Optometry TechnicianThe Luxottica Group – Brandon, FL,
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Completed and submitted clinical documentation in accordance with agency guidelines.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Assisted with technical treatments and entered information in patient records and charts.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Educated patients about medications, procedures and physician's instructions.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
06/2016 to 05/2018
Optometry TechnicianThe Luxottica Group – Fairfax, VA,
Scheduled appointments for patients via phone and in person
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
Completed and submitted clinical documentation in accordance with agency guidelines
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
Educated patients about medications, procedures and physician's instructions
Assisted patients in preparation for examinations, assessing and recording vital signs
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
Assisted with technical treatments and entered information in patient records and charts
Contacted pharmacies to submit and refill patients' prescriptions
Education and Training
Expected in 05/2017 to to
High School Diploma: Horizon High School - Brighton, CO GPA:
Expected in 05/2023 to to
: I.T Engineering Front Range Community College - Westminster, CO GPA:
Additional Information
Bilingual in Spanish
Patient
Friendly
Hardworking
Brilliant at multitasking
Advanced costumer service experience
Dependable
Many years experience in working in medical facilities
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