Efficient patient oriented Medical Administrative Assistant with over 5 years of experience working in a fast paced medical facility serving diverse populations. Ability to readily adapt to rapidly changing environments and demands. Adept at verifying insurance coverage, reviewing records, scheduling exams and tracking volumes and statistics. Previously supported up to 20 physicians in a busy medical office setting.
Medical terminology expert
Billing and collection procedures expert
Understands insurance benefits
Composed and professional demeanor
Excellent problem solver
Resourceful and reliable worker
Close attention to detail
Office support (phones, faxing, filing)
Excellent verbal communication
Medical Scheduler, 04/2011 to Current North Memorial Health Hospital – Robbinsdale, Minnesota
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Maintain a close eye on daily schedules for IP and OP to ensure all schedules are covered and all emergent procedures are paged out and attended to in a timely manner.
Interact with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Scheduled appointments, registered patients , and maintained a close eye on daily schedules for coordinating with physicians and technicians.
Verify and accept all inpatient and outpatient charges for the dept daily.
Schedule and handle all pediatric cardiac procedures and reports.
Track and produce monthly volume reports and statistics for monthly dashboard and tracking.
Client Service Representative, 12/2012 to 04/2017 H&R Block – Mounds View , Minnesota
Developed reputation as an efficient service provider with high levels of accuracy.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Scheduled clients for initial tax prep appointments and any follow-ups.
Personal Care Assistant, 11/2016 to Current Creative Care Services, LLC – Minneapolis, Minnesota
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Provided pre- and post-operative care.
Answered patient calls for care and feeding.
Maintained accurate records of patient care, condition, progress and concerns.
Schedule all medical procedures related to patients care and transport patient to and from appointments and procedures.
BBA: Health Care Administration, 2018 National American University - Bloomington
Coursework in Health Services Administration and Business
Coursework in Healthcare Management
Coursework in Healthcare Administration
Will roll over into Masters program upon completion of BBA.
Medical Assistant Diploma : Medical Assisting , 2010 Anthem College - St. Louis Park
Coursework in Medical Front Office Assisting
coursework in limited X-ray scope
Coursework in medical billing and coding
Coursework in phlebotomy and EKG placement and readings
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Companies Worked For:
North MemorialHealth Hospital
Creative Care Services, LLC
National American University
Job Titles Held:
Client Service Representative
Personal Care Assistant
BBA : Health Care Administration , 2018 Medical Assistant Diploma : Medical Assisting , 2010
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