Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at patient compliance with training in Office and EPIC scheduling system.
Skills
Business operations
Administrative support
First Aid/CPR
Planning and coordination
Organization
Problem resolution
Team building
Inventory management
Customer service
Relationship development
Supervision
Health codes compliance
Anticipating guest needs
Maintaining glassware stock
Safe serving knowledge
Outstanding customer service
Cash register operation
Able to stand 12 hours
Employee training
Education and Training
Good Hope High SchoolCullman, ALExpected in 05/2016 – –High School Diploma: - GPA:
Wallace State Community College - HancevilleHanceville, ALExpected in – –Associate of Applied Science:Biology - GPA:
Experience
Examworks - Medical Scheduler Mount Pleasant, SC, 10/2019 - Current
surgery
Maximized office efficiency by answering more than one hundred incoming calls per day to provide office information and transfer calls to desired personal.
Interviewed patients to collect medical information and insurance details.
Created and maintained accurate and confidential patient files.
Answered one hundred average daily phone calls to schedule appointments and address patient inquiries.
Called patients to schedule Bariatric and General Surgery appointments, consistently double-checking information and availability.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Took accurate messages for staff and management to facilitate open and speedy communication.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Engaged in small talk with patrons to build rapport and earn repeat business.
Monitored patrons to keep alcohol consumption in designated areas.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Made product recommendations to customers based on preference, food pairings and special promotions.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Stocked bar with beer, wine, liquor and related supplies.
Worked with management to plan and implement special events to boost customer numbers and profits.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Developed and maintained exceptional customer service standards.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Dairy Queen - Shift Leader City, STATE, 06/2015 - 09/2018
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Trained and supervised team members to maximize performance and meet daily objectives.
Increased overall team efficiency and productivity.
Cross-trained in every store role to maximize operational knowledge.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Trained and supervised staff members.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Mentored and supported new employees to maximize team performance.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Allocated tasks to employees daily and monitored activity and task completion.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Mentored team members on techniques necessary to complete job tasks.
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