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Medical Sales Administration Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Experienced resourceful and effective administrator with proven proficiency in all aspects of customer relations internal and external. Expert ability in customer/operational support, client relations, coaching, facilitation, and alliance building. Proficient in the use of Salesforce.com among other applications with experience ranging from implementation/launch to field training/adoption. Master of multi-tasking with attention to detail. Self motivated and dedicated coupled with coach-able can do attitude.
Skills
  • Motivational leadership style
  • Professional demeanor
  • Self-directed
  • Self-starter
  • Schedule management
  • Microsoft Office
  • Problem resolution
  • Travel administration
Experience
Medical Sales Administration Specialist, 09/2016 to Current
Olympus America City, STATE,
  • Consults with Corporate Partners to ensure new hires have all resources needed for successful completion of duties including but not limited to required equipment, hardware, software, courses, training, access and set up ensuring on boarding and off boarding process is completed successfully as applicable.
  • Ensures timely completion of tasks associated with vendor credentialing. These tasks include: Interface with designated Olympus personnel to make certain that all customer materials are obtained and that all company/representative information has been provided.
  • Determines materials to be reviewed by Legal Department, Operations and/or other departments; and with guidance from Legal, revise agreements and prepare letters and other forms of communications associated with vendor credentialing.
  • Directly engages with customers in order to facilitate the processing of vendor credentialing materials; on-line repository service.
  • Maintains database with status of vendor accreditation requests; and finalized vendor credentialing materials into the entrant or other designated database; Identifies issues and communicates findings to department Director pursuant to established protocol.
Medical Sales Operations Coordinator, 07/2014 to 09/2016
Olympus America City, STATE,
  • Developed and independently managed departmental expenses utilizing Concur and Excel with support to deliver goods and services at a competitive price.
  • Obtained and prepared documentation for special meetings held for numerous Salesforce.com related communications as well as the Diversity & Inclusion council.
  • Traveled and trained over 300 Medical Sales Representatives on use of Salesforce.com.
  • Maintained the schedules of Directors and Managers, coordinated their meetings/events, managed their expenses, and booked their travel.
  • Involved immensely in implementation, approving, and designing logo for Diversity & Inclusion.
  • Developed, updated, and issued monthly communications to all of Diversity & Inclusion Network leads for time sensitive activity updates and action items.
  • Assisted Sales Representatives with credentialing process to gain access to Hospitals, Doctors offices, and Ambulatory Surgery Centers.
  • Reviewed medical facility policies to ensure compliance with internal company policies and liaised with legal department and HR when needed.
Medical Customer Support Rep, 09/2011 to 07/2014
Olympus America City, STATE,
  • Provided sales support to customer/ sales reps utilizing SAP, JDE, Sugar, and Salesforce.com.
  • Acted as liaison between various departments.
  • Succeeded in managing and responding to a variety of E-mails from customers and other employees using Outlook and Lotus Notes.
Medical Dispatch Coordinator, 06/2010 to 08/2011
Kelly Services City, STATE,
  • Notified customers when service was completed and directed them to A/R for payment.
  • Answered customer's telephone and E-mail inquires and directed customers to appropriate departments.
  • Consulted with numerous customers and resolved their issues with excellence.
  • Entered alphabetic, numeric, and symbolic data from source documents into computer.
  • Succeeded in handling a high volume of phone calls.
  • Filed documents accurately and efficiently.
Administration/Customer Support, 03/2009 to 04/2010
Designer Greetings City, STATE,
  • Displayed exceptional ability to partner with customers, coworkers, and supervisors.
  • Operated keyboard and other data enter device to enter data into computer.
  • Compiled, sorted and verified accuracy of data to be entered.
  • Kept records of work completed.
  • Filed important documents accurately and efficiently.
Customer Support/Order Entry, 07/2005 to 06/2007
Humanscale Corp City, STATE,
  • Displayed exceptional ability to partner with customers, coworkers, and supervisors.
  • Operated keyboard and other data enter device to enter data into computer.
  • Compiled, sorted and verified accuracy of data to be entered.
  • Kept records of work completed.
  • Filed important documents accurately and efficiently.
Data Entry/Administration, 06/2004 to 05/2005
Warthen Appraisal City, STATE,
  • Managed all receptionist duties in an organized and quality manner.
  • Scheduled customer appointments accurately.
  • Resolved various customer inquiries and problems to exceed customer expectations.
  • Worked closely with Sales Associates and provided excellent support.
Education and Training
High School Diploma: , Expected in 2002
to
Columbia High School - Maplewood, NJ
GPA:
Completion Certificate for Cooperative and Business Education.
Certificate: Microsoft PowerPoint, Expected in 2017
to
ONLC Training Centers - Conshohocken, PA
GPA:
Activities and Honors
Graduated  from Project Blue Print 2016 to 2016 Center Valley, PA
Non Profit Board Member Training Certificate
Accomplishments
  • Recognized for work and dedication to the company.
  • Numerous accommodations from customers, sales associates, and management.
  • Chosen to perform special duties for customer support department at Olympus.
  • Selected to travel and train over 300 Medical Sales Representatives on Salesforce.com.
  • Chosen to be Vice Chair of Diversity & Inclusion Council at Olympus.
  • Selected to be Lead of Diversity & Inclusion Colleague Affinity Networks Membership development.
  • Strengths: Organizational Leadership, Team Building, Team Player, Client Relations, Performance Enhancement, Coaching, Coach-able, Facilitation, and Alliance Building.
Additional Skills

Sales Software: Salesforce.com, Shipping and receiving, Professional and friendly, Careful and active listener, Account Management, Client Relations, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Executive Management Support, Filing, Internet Research, Scheduling, Service Orientation, Public Speaking, Grammar, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

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Resume Overview

School Attended
  • Columbia High School
  • ONLC Training Centers
Job Titles Held:
  • Medical Sales Administration Specialist
  • Medical Sales Operations Coordinator
  • Medical Customer Support Rep
  • Medical Dispatch Coordinator
  • Administration/Customer Support
  • Customer Support/Order Entry
  • Data Entry/Administration
Degrees
  • High School Diploma
  • Certificate