Excellent Customer Service | Adaptability | Multi-tasking Strong | Interpersonal-Communication Skills | Team Player | Excellent People Skills | Fast Learner Bring twenty two years of office/customer support experience working within high-volume of different diverse and challenging customers/clients with excellent customer service Maintain demonstrated research, analysis, and database management proficiencies. Excellent communicator with strong time-management and customer needs assessment skills. Leadership, exercise independent judgment and decision-making, ensuring compliance.
Highlights
Focused on customer Client relations specialist
satisfaction
Skilled multi-tasker
Team management
Meticulous attention to detail
Scheduling
Experience
Medical Records Specialist I, 03/2014 - Current Ciox – Denver, CO,
Maintain clinical records, a combination of electronic and paper documents, in keeping with relevant WACs, RCWs, and other regulations and agency policies.
Collect, organize, route and process paper clinical records according to departmental processes.
Follow the format and organizational matrix for paper documents.
Scan paper clinical documents into the electronic scanning system.
Index electronic clinical documents in accordance with agency prescribed indexing matrix.
Troubleshoot frequent paper and electronic formation access and retrieval.
Process routine requests for information according to WAC/HIPAA guidelines and according to agency standards.
Fax and mail packets and ROI forms in a timely and accurate manner Consistently maintain consumer confidentiality per WAC's, RCW's, and other legal regulations, and agency policies.
Provide assistance to "walk-in" customers, staff who need various types of assistance related to clinical records.
Financial Services Specialist, 01/2013 - 09/2013 First Citizens Bank – Mullins, SC,
Interviewed clients, analyzed written and oral information, and determined continued eligibility to financial and medical coupons programs, eligibility for food stamps; assessed immediate need in emergent situations; authorized necessary warrants, medical coupons, and food stamps; implemented program changes and case closures as dictated by regulations, department policies, and changes in clients circumstances.
Read and interpreted Washington Administrative code and procedural manuals and followed-up safety policies and procedures to the clients.
Obtained and reviewed necessary data, documentation, and verification for each program as it relates to the recipients and services available.
Provided clients with referrals to community based partners and other agencies as required.
Processed forms, applications and other materials according to established procedure.
Tracked documents and other materials for review and approval.
Distributed, sorted and coordinated delivery and pick-up of mails and notices to the client.
Interviewed clients, analyzed written and oral information, and determined continued eligibility to financial and medical coupons programs, eligibility for food stamps; assessed immediate need in emergent situations; authorized necessary warrants, medical coupons, and food stamps; implemented program changes and case closures as dictated by regulations, department policies, and changes in clients circumstances.
Read and interpreted Washington Administrative code and procedural manuals and followed-up safety policies and procedures to the clients.
Obtained and reviewed necessary data, documentation, and verification for each program as it relates to the recipients and services available.
Provided clients with referrals to community based partners and other agencies as required.
Processed forms, applications and other materials according to established procedure.
Tracked documents and other materials for review and approval.
Distributed, sorted and coordinated delivery and pick-up of mails and notices to the client.
Legal Assistant, 04/2011 - 07/2011 Uc Health – Johnstown, CO,
Provided administrative assistance by assisting lawyers preparing, organizing, and sorting data and other legal documents.
Performed research activities pertaining to precedents and other information.
Prepared simple to moderately complex legal documents, agreements' pleadings, and court papers and correspondence.
Assisted pulling and filing files in alphabetically order and conduct legal research through on line.
Created and maintained legal files and records related to different department needs.
Handled and distributed large amount outgoing & incoming confidential mail to the right personnel.
Assisted and performed other duties and responsibilities as assigned and directed.
Customer Service Representative & Data Entry Specialist, 03/2000 - 03/2010 RCKC DETOX – City, STATE,
Resolved client complaints via phone, email, mail, or social media.
Worked with client service manager to ensure proper customer service is being delivered.
Answered phone calls, scheduled appointments, provided highly detailed information on company's various programs and services in a timely manner.
Kept records of clients interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Prepared and monitored data entry formats and verifies all clients input and application functions.
Stored data in the data pool as a batch to ensure that records are accurate and that functions are keyed accurately.
Ordered and received office supplies and kept record for inventory, assisted and performed other duties as required.
Provided patients comfort by utilizing resources and materials; assisted patients, call lights and requests; reported observations of the patient to nursing supervisor.
Assessed, monitored and supervised individuals to ensure their health and safety Maintained forms, reports, logs, and records and work operation in compliance to policies and procedures.
Kept patient information confidential as per hospital policy compliance.
Performed basic medical procedures, taking vital signs and specimen.
Education
Bachelor of Science: Textile Engineer Manila, Philippines March, Expected in 1982 - - , GPA: Textile Engineer Manila, Philippines March
High School Graduate: , Expected in 1978 - - , GPA:
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Job Titles Held:
Medical Records Specialist I
Financial Services Specialist
Accounting Assistant 1/Collection Specialist
Legal Assistant
Customer Service Representative & Data Entry Specialist
