medical records specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable Medical Records Clerk with five years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Knowledge of medical terminology, procedural codes and billing practices. Known for diligently checking records and resolving discrepancies. Experienced in scanning, arranging and filing medical records in master file systems and individual patient vaults. Highly organized, efficient and detail-oriented team player with a systematic approach.

Organized Sr. Patient Relations Specialist trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

  • Health Record Index Maintenance
  • Information Classification
  • Government Forms
  • Professional Relationships
  • Medical History Recording
  • Reviewing Patient Information
  • Office Health Records Preparation
  • Computerized Maintenance Management Systems
  • Call Transfers
  • Medical Billing Processing
  • Clerical Support
  • Administrative Duties
  • Patient Health Information Access
  • Protected Health Information
  • Data Extraction
  • Patient Data Management Systems
  • Demographics Information
  • Medical Information Computerization
  • Reminder Calls
  • Customer Relationship Management
  • Training Procedures
  • Patient Intakes
  • Patient Rights
  • Medical Terminology Understanding
  • Office Supplies and Inventory
  • Customer Satisfaction
  • Doctor Communication
  • Patient File Updates
  • Inventory Coordination
  • Electronic Filing System Organization
  • Medical Release of Information ROI
  • EMR Systems
  • Records Accuracy
Work History
Medical Records Specialist, 11/2017 - Current
James River Home Health And Hospice Richmond, VA,
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient charts and accurately recorded new information.
  • Kept accurate log of requests for medical information and records.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within a 72 hour period.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Utilized Greenway Intergy, EHR system to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Identified new methods to optimize medical records management.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Senior Patient Relations Specialist, 11/2014 - Current
Mmic Group Salt Lake City, UT,
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
Claim Consultant , 02/2014 - 11/2014
Giltner Irving, TX,
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Operations Assistant, 01/1999 - 02/2014
UBS Financial City, STATE,
  • Front desk coordinator.
  • Assisted with facility scheduling and customer service.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Gathered, organized and input information into digital database.
  • Answered and transferred inbound calls.
  • Submitted deposits into client trading accounts.
High School Diploma: , Expected in
George Washington Senior High School - New Orleans, LA,
Status -

Basic Life Support


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Resume Overview

School Attended

  • George Washington Senior High School

Job Titles Held:

  • Medical Records Specialist
  • Senior Patient Relations Specialist
  • Claim Consultant
  • Operations Assistant


  • High School Diploma

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