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medical records receptionist assistant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable Medical Records Clerk with 25 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Senior Medical Records Clerk with 25-year history processing medical records requests accurately, timely and efficiently while delivering highest quality product and customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations to complete work in compliance of these and other standards.

Skills
  • Medical terminology understanding
  • Medical office administration
  • EMR / EHR
  • Personal fitness training
  • Health insurance verification
  • Written and verbal communication
  • Paperwork processing
  • Payment collection
  • Filing systems expertise
  • Medical Records Management
Education
Campbell Memorial High School Campbell, OH, Expected in 06/1984 High School Diploma : - GPA :
  • Member of National Honor Society, Marching Band, Key Club, Track Team
  • Graduated with 3.60 GPA
Work History
Tutera Senior Living - Medical Records/Receptionist Assistant
Mount Vernon, IL, 08/2004 - Current
  • Posted medical records promptly upon accurate assembly and analysis.
  • Audited files for completion and accuracy.
  • Sorted materials and filed according to guidelines.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Filed records for timely retrieval.
  • Created new physical and computer-based files.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Interacted and communicated easily with department personnel and public.
  • Evaluated department procedures and recommended improvements to maximize efficiency.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Adhered to all facility, company and legal guidelines.
  • Prepared mailings of information and documentation.
  • Obtained patient releases for dissemination of information.
  • Processed patient admission and discharge documentation.
  • Received and routed medical records.
  • Audited records for accuracy.
  • Received and processed medical records requests.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Responded to requests for information from various individuals by providing medical record documents.
Tutera Senior Living - Receptionist
Rochelle, IL, 07/1999 - 08/2004
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept records in MicroMD to maintain patient data by entering and updating information.
  • Operated multi-line telephone system to independently handle over 50 calls each day.
  • Scheduled and confirmed appointments and meetings for physican/mammograpy/ultrawound.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Tutera Senior Living - Receptionist
Saint Louis, MO, 08/1995 - 07/2004
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated multi-line telephone system to independently handle over 80 calls each day.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
George And Manuel Spirtos, MD Inc. - Receptionist
City, STATE, 05/1992 - 06/1995
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept records in Wallaby to maintain patient data by entering and updating information.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Corresponded with clients through email, telephone or postal mail.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Provided clerical support to 8 company employees by copying, faxing and filing documents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Triaged incoming calls on 8-line phone system and directed to departments based on customer needs.
  • Collected, sorted, distributed and sent mail and packages.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

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Resume Overview

School Attended

  • Campbell Memorial High School

Job Titles Held:

  • Medical Records/Receptionist Assistant
  • Receptionist
  • Receptionist
  • Receptionist

Degrees

  • High School Diploma

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