Medical Records Director Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Medical Records Professional with 29 years in health care industry. Proficient in coding, data entry, auditing, compiling reports, record retention, and insurance authorizations. Organized, flexible, and have longevity work history with hospital, pharmacy, and skilled nursing home positions.

Skill Highlights
  • Knowledge of HMOs, Medicare, and Medicaid
  • ICD-9 coding
  • HIPAA compliance
  • Extensive computer knowledge
  • Strong planning skills
  • Technical expertise
  • Patient-focused care
  • Strong work ethic
Professional Experience
Medical Records Director, 05/2007 to 03/2013
North Shore Healthcare Support CenterMarshfield, WI,

Supervised staff of 8 including interviewing, hiring, discipline, and reviews. Coded all new admissions. Worked with physicians to complete all documentation timely and accurately. Compiled data and created reports for corporate and administrative use. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Ensured compliance with medical/legal requirements and standards. Carefully reviewed medical records for accuracy and completion. Recorded and filed patient data into the patients' medical records. Received "Whatever it takes and then some" award Feb. 2008 (only manager to ever receive this award).

Unit Secretary, 1999 to 05/2007
Ardent Health ServicesRoswell, NM,

Recorded and filed patient data and medical records. Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Provided administrative support for nine surgical departments, surgical pre-admission office, and ambulatory surgical center and pain clinic. Demonstrated analytical and problem-solving ability by addressing barriers to surgical scheduling of planned procedures.

Computer pharmacy technician, 10/1994 to 2000
Southern Desert PharmacyCity, STATE,

Accurately and timely entered physician orders into computer for new prescriptions and medical records. Audited medical records for 3 skilled nursing facilities monthly. Acquired insurance authorizations for prescriptions. Medicaid Liaison for 8 skilled nursing facilities. Answered phone requests timely and accurately to provide outstanding customer service. Received the first customer service award for company Oct. 1997.

Ward Clerk/Certified Nursing Assistant, 1987 to 2000
Desert Cove Nursing CenterCity, STATE,

Provided excellent hands on nursing care to patients. Team lead and training preceptor of all new hires on evening shift. Created and maintained patient charts for 60 patient ward. Schedule follow up appointments and transportation for all patients. Obtained prior authorizations and referrals for tests and procedures. Accurately transcribed all physician orders. Completed all laboratory and testing forms. Pulled charts for physician visits. Copied all forms for charts and discharge. Filed and thinned patient charts per policy. Ordered supplies and maintained par-levels for unit. Received three employee of the month awards and first "Whatever it takes" award for exceptional customer service.

Education and Training
Bachelor of Science: Health Care Administration , Expected in 2006
University of Phoenix - Phoenix, AZ

Graduated in top 5% of class while working full time.

Coursework in Health Care Management. Excellent weekly Power-point presentations both group and individual.

Associate of Arts: Health Information Management, Expected in 2002
Phoenix College - Phoenix, AZ

Received education and training in medical records and coding/RHIT degree. Received Gina D'Amico Memorial award for being a role model to fellow classmates. Internships at Glencroft Care center, Terros Behavioral Health, and Banner Thunderbird Hospital.

Medical Secretary Certificate: Medical Secretary Certificate Program, Expected in 1990
Denver Business College - Mesa, AZ

Course work in medical office procedures, peg boarding, transcription, shorthand, accounting, medical terminology, and appointment scheduling. Dean's List for academics and attendance.

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Resume Overview

School Attended
  • University of Phoenix
  • Phoenix College
  • Denver Business College
Job Titles Held:
  • Medical Records Director
  • Unit Secretary
  • Computer pharmacy technician
  • Ward Clerk/Certified Nursing Assistant
  • Bachelor of Science
  • Associate of Arts
  • Medical Secretary Certificate