medical records department lead resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Organized operational lead with over five years of experience supporting efficient department operations. Detail-oriented and enthusiastic with strong communication skills. Medical Records Department Lead with three-year history processing medical records requests accurately, timely and efficiently while delivering highest quality product and customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations to complete work in compliance of these and other standards.
Skills
Medical office administration
EMR / EHR
Computer proficiency
Account management
Medical Records Management
Case Management
Filing systems expertise
Staff education and training
Policies and Procedures Implementation
Operations management
Operational improvement
Business operations
Process improvement
Project organization
Policy and Procedure Modification
Documentation and control
Excellent multi-tasking ability
Organizational skills
Scheduling
Database administration
Administrative support
Work History
10/2017 to Current
Medical Records Department LeadCenter For Diagnostic Imaging – Boynton Beach, FL,
Managed team schedules, department projects and quality assurance.
Identified new methods to optimize medical records management.
Managed system conversion and maintained minimal downtime during updates.
Maintained accuracy, completeness and security for medical records and health information.
Interacted and communicated easily with department personnel and public.
Trained numerous direct reports on department procedures and policies to maximize department effectiveness.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved records related problems, improved operations and provided exceptional client support.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Provided primary customer support to internal and external customers in fast-paced environment.
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
Contacted document requestors and obtained additional information required to process document requests.`
Created and maintained user accounts and properly routed documents for approval and training.
Manipulated and converted documents to meet needs of individual personnel or projects.
Monitored and created control reporting to track performance of system and process integrity, vendors, and internal workflows.
Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Prepared documents for projects in accordance with project manager, team or client specifications.
Worked with internal team members to remedy issues with preemptive solutions.
Assisted with document troubleshooting, including corrupt documents and files.
Gathered, reviewed and input status/metrics reports daily and weekly using multiple software applications.
Transmitted documents, organized revisions and tracked changes.
Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
04/2015 to 04/2018
Operations ManagerTouro – Covington, LA,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Implemented policies and standard operating procedures for continuous improvement.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Verified compliance with best business practices throughout organization.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Built relationships with customers and managed accounts to drive revenue and profit.
Maximized productivity and management systems by establishing specific goals and managing operations.
Maintained constructive client and vendor relationships.
Oversaw day-to-day operations, including supervising ten-person team across multiple sites.
Reviewed shift reports to understand current numbers and trends in areas such as client retention and new clients/leads.
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
04/2013 to 04/2015
Medical AssistantTouro – Kenner, LA,
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Implemented care and efficiency improvements to support and enhance office operations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained client medical history, including medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Maintained detailed records of test results by entering data and patient information into computer.
Completed clinical procedures and gathered patient data for interpretation by physician.
Oriented and trained new staff on proper procedures and policies.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collected all pertinent data and calculations to aid physician in interpreting results.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Prepared initial patient charts for admission.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Submitted prescriptions to pharmacy via phone, fax or web.
Tracked collected specimens by initialing, dating and noting times of collection.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Obtained blood specimens by performing venipunctures and finger sticks at least ten times per day.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
01/2012 to 04/2013
Medical AssistantCoverman Dermatology – City, STATE,
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Implemented care and efficiency improvements to support and enhance office operations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained client medical history, including medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Maintained detailed records of test results by entering data and patient information into computer.
Completed clinical procedures and gathered patient data for interpretation by physician.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collected all pertinent data and calculations to aid physician in interpreting results.
Taught patients about medications, procedures and care plan instructions.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Prepared initial patient charts for admission.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Submitted prescriptions to pharmacy via phone, fax or web.
Education
Expected in 05/2008 to to
High School Diploma: Marble Falls High School - Marble Falls, TX GPA:
Expected in to to
: General Studies Central Texas College - Killeen, TX GPA:
Expected in 05/2011 to to
Certification of Medical Assisting: Medical Assisting Allied Health Careers - Austin, TX, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.