medical records coordinator resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Administrative Assitant offering over 20 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature.

  • Record releases
  • Authorization management
  • Appointment Scheduling
  • Document scanning
  • Records review
  • Regulatory Compliance
  • EMR Software
  • EClinical Works Software
  • MS Office
  • Customer service
  • Communications
  • Legal Coorespondant
Community College of Philadelphia Philadelphia, PA Expected in Associate of Science : Criminal Justice / Psychology - GPA :
Work History
Erickson Living - Medical Records Coordinator
Peabody, MA, 09/2016 - Current
  • Interacted and communicated easily with department personnel and patients
  • Received and processed medical records requests
  • Processed patient admission and discharge documentation
  • Reviewed charts and flagged incomplete or inaccurate information
  • Obtained patient releases for dissemination of information
  • Created new physical and computer-based files
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • Adhered to all facility, company and legal guidelines
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
  • Input data into EMR and EClinicalWorks computer programs and filing systems
  • Evaluated department procedures and recommended improvements to maximize efficiency
  • Received and routed medical records
  • Prepared mailings of information and documentation
  • Responded to requests for information from Law Offices and/or DCPP by providing medical documents
  • Audited records for accuracy
  • Sorted materials and filed according to guidelines
  • Responded to materials requests and retrieved necessary information
  • Drafted correspondence and medical documentation and disseminated materials to appropriate parties
  • Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use
Familia Dental - Assistant Office Manager
Janesville, WI, 06/2008 - 07/2013
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
  • Kept front office clean and well-organized to keep areas presentable for patients and maximize professional appeal.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Sorted, opened and routed incoming correspondence and deliveries to help Therapists and Physicians respond quickly to business and patient requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Mentored office employees on proper administrative procedures and how to use programs such as IDX, EMR, and EClinicalWorks keeping operations consistent and efficient for maximum performance.
  • Transferred and directed phone calls, patients and mail to correct staff members.
  • Recruited, hired, trained and supervised staff of 3 and implemented mentoring program that offered positive employee engagement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Protected staff and patients and minimized legal issues by quickly resolving safety issues.
  • Directed and motivated office staff to deliver exceptional internal and patient support in Mental Health setting.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Trained new-hires on intake procedures to better service patients.
Patient Account Services - Medical Receptionist
Crofton, MD, 01/1997 - 06/1999
  • Organized paperwork such as charts and reports for office and patient needs
  • Completed skilled administrative work to support all office staff and operational requirements
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Maintained current and accurate medical records for over 30 patients daily
  • Carefully transcribed phone messages and relayed to appropriate personnel
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleanliness
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
  • Referred and screened patients to make best use of resources, triage staff and serve community members
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
  • Checked patient data including insurance, demographic and health history to keep information current
  • Scheduled appointments for doctor visits and procedures
  • Adeptly managed multi-line phone system and pleasantly greeted all patients
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
Arkansas Food Bank - Executive Assistant
Warren, AR, 09/1987 - 01/1997
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls with parents
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
  • Allocated executive tasks and managed complex calendars and administrative functions
  • Produced accurate office files, updated spreadsheets and crafted presentations
  • Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families
  • Trained teachers on effective teaching techniques, classroom management strategies and behavior modification
  • Interviewed, hired, supervised and assisted all school employees and offered feedback through positive methods
  • Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements
  • Administered all facets of personnel policies and procedures, including conception, modification, and approval of professional staff additions
  • Built productive relationships with parents of students facing difficult situations at school or at home
  • Performed classroom evaluations to assess teacher strategies and effectiveness
  • Maintained excellent attendance record, consistently arriving to work on time
  • Processed student registrations and withdrawals
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Maintained daily reports and advised executive leaders in decision-making processes
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Kept reception area clean and neat to give visitors positive first impression
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Established administrative work procedures to track staff's daily tasks
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Prepared cash deposits from school activities and made bank deposits
  • Placed orders for all classroom and office supplies
  • Reconciled account balances and financial documentation such as bank statements, cash receipts, and school accounts
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records

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Resume Overview

School Attended

  • Community College of Philadelphia

Job Titles Held:

  • Medical Records Coordinator
  • Assistant Office Manager
  • Medical Receptionist
  • Executive Assistant


  • Associate of Science

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