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medical records coordinator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Administrative Assitant offering over 20 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature.

Skills
  • Record releases
  • Authorization management
  • Appointment Scheduling
  • Document scanning
  • Records review
  • Regulatory Compliance
  • EMR Software
  • EClinical Works Software
  • MS Office
  • Customer service
  • Communications
  • Legal Coorespondant
Education
Community College of Philadelphia Philadelphia, PA Expected in Associate of Science : Criminal Justice / Psychology - GPA :
Work History
Erickson Living - Medical Records Coordinator
Peabody, MA, 09/2016 - Current
  • Interacted and communicated easily with department personnel and patients
  • Received and processed medical records requests
  • Processed patient admission and discharge documentation
  • Reviewed charts and flagged incomplete or inaccurate information
  • Obtained patient releases for dissemination of information
  • Created new physical and computer-based files
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • Adhered to all facility, company and legal guidelines
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
  • Input data into EMR and EClinicalWorks computer programs and filing systems
  • Evaluated department procedures and recommended improvements to maximize efficiency
  • Received and routed medical records
  • Prepared mailings of information and documentation
  • Responded to requests for information from Law Offices and/or DCPP by providing medical documents
  • Audited records for accuracy
  • Sorted materials and filed according to guidelines
  • Responded to materials requests and retrieved necessary information
  • Drafted correspondence and medical documentation and disseminated materials to appropriate parties
  • Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use
Familia Dental - Assistant Office Manager
Janesville, WI, 06/2008 - 07/2013
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
  • Kept front office clean and well-organized to keep areas presentable for patients and maximize professional appeal.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Sorted, opened and routed incoming correspondence and deliveries to help Therapists and Physicians respond quickly to business and patient requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Mentored office employees on proper administrative procedures and how to use programs such as IDX, EMR, and EClinicalWorks keeping operations consistent and efficient for maximum performance.
  • Transferred and directed phone calls, patients and mail to correct staff members.
  • Recruited, hired, trained and supervised staff of 3 and implemented mentoring program that offered positive employee engagement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Protected staff and patients and minimized legal issues by quickly resolving safety issues.
  • Directed and motivated office staff to deliver exceptional internal and patient support in Mental Health setting.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Trained new-hires on intake procedures to better service patients.
Patient Account Services - Medical Receptionist
Crofton, MD, 01/1997 - 06/1999
  • Organized paperwork such as charts and reports for office and patient needs
  • Completed skilled administrative work to support all office staff and operational requirements
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Maintained current and accurate medical records for over 30 patients daily
  • Carefully transcribed phone messages and relayed to appropriate personnel
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleanliness
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
  • Referred and screened patients to make best use of resources, triage staff and serve community members
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
  • Checked patient data including insurance, demographic and health history to keep information current
  • Scheduled appointments for doctor visits and procedures
  • Adeptly managed multi-line phone system and pleasantly greeted all patients
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
Arkansas Food Bank - Executive Assistant
Warren, AR, 09/1987 - 01/1997
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls with parents
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
  • Allocated executive tasks and managed complex calendars and administrative functions
  • Produced accurate office files, updated spreadsheets and crafted presentations
  • Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families
  • Trained teachers on effective teaching techniques, classroom management strategies and behavior modification
  • Interviewed, hired, supervised and assisted all school employees and offered feedback through positive methods
  • Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements
  • Administered all facets of personnel policies and procedures, including conception, modification, and approval of professional staff additions
  • Built productive relationships with parents of students facing difficult situations at school or at home
  • Performed classroom evaluations to assess teacher strategies and effectiveness
  • Maintained excellent attendance record, consistently arriving to work on time
  • Processed student registrations and withdrawals
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Maintained daily reports and advised executive leaders in decision-making processes
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Kept reception area clean and neat to give visitors positive first impression
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Established administrative work procedures to track staff's daily tasks
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Prepared cash deposits from school activities and made bank deposits
  • Placed orders for all classroom and office supplies
  • Reconciled account balances and financial documentation such as bank statements, cash receipts, and school accounts
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records

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Resume Overview

School Attended

  • Community College of Philadelphia

Job Titles Held:

  • Medical Records Coordinator
  • Assistant Office Manager
  • Medical Receptionist
  • Executive Assistant

Degrees

  • Associate of Science

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