medical records coordinator assistant unit manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Healthcare Member with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Skills
Medical Records Management
Staff Training
Report preparation
Team Building
Electronic Medical Records
Medical records maintenance
Organizing medical records
Employee time records
Education
Bachelor of Science: Health Information Management, Expected in 04/2020 to Southern New Hampshire University - Hooksett, NH GPA:
Associate of Arts: Liberal Arts And Sciences, Expected in 08/2009 to Northern Virginia Community College - Annandale, VA GPA:
Work History
Medical Records Coordinator/Assistant Unit Manager, 01/2021 to Current Memorial Healthcare System – Miramar, FL,
Provides on-going training to professional, clinical and clerical staff regarding medical record contents, coding, confidentiality, and security
Coordinates procedures for release of medical information and correspondence requests according to local policies, state and federal statutes and laws
Creates new policy and updates existing policy in relation to content and context of medical record
Communicated with patients, ensuring that medical information was kept private.
Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
Processed medical records requests from outside providers according to facility, state and federal law
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
Maintained accuracy, completeness and security for medical records and health information
Oversaw 12-month project to revamp filing system and improve department productivity
Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record number
Identified new methods to optimize medical records management.
Directed and assisted pulling and procurement of medical files according to established procedures.
Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Performed regular quality and validation assessments on patient data to verify accuracy.
Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Transmitted documents, organized revisions and tracked changes.
Evaluated current document processes, suggested methods for change and implemented successful improvements.
Senior Medical Office Assistant, 02/2019 to 01/2021 Blessing Health System – Quincy, IL,
Oversee incoming phone calls and clinic visitors to ensure accurate, timely, and positive communication, facilitation, and presentation; Maintain proper, courteous, and helpful telephone etiquette
Confirm and explain patient financial responsibility to patient and/or family
Adhere to all HIPAA regulations regarding patient confidentiality and recordkeeping
Ensure and approve accurate daily receipt reconciliation and preparation for banking purposes,
Coordinate and maintain patient extended authorizations, referrals and updated prescriptions to ensure proper treatment and billing procedures
Maintain appropriate records, filing, and archive system for expeditious information retrieval
Adhered to strict HIPAA guidelines to protect patient privacy.
Received, recorded and filed medical payments by check, cash and credit card.
Greeted visitors and initiated triage processes for clients to streamline patient flow. Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Completed administrative patient intakes with insurance information and mandated forms.
Scheduled patient appointments in respective doctors' calendars using EPIC and followed up with reminder phone calls.
Handled 40-100 calls per day to address customer inquiries and concerns
Proved successful working within tight deadlines and fast-paced atmosphere, Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Demonstrated respect, friendliness and willingness to help wherever needed.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Patient Access Representative, 09/2017 to 02/2019 University Of Virginia Health System – Children’s Hospital – City, STATE,
Managed over 50 patient calls per day for scheduling appointments and other informational needs.
Rearranged schedule templates and meetings to assist providers for events
Screen and evaluate patients for existing insurance coverage, federal and states assistance programs, or hospital charity application
Multi-department scheduler-Coordinates appointments with other departments in timely manner
Trained new employees on policies and procedures for using EPIC – certified EPIC super user for UVA
Researched problems related to complex cases in timely manner
Participated in UVA panels reviewing work processes and develop more efficient processes for presentation to management.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Facilitated communication between patients and various departments and staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Registration Specialist, 01/2016 to 09/2017 INOVA – City, STATE,
Worked in different departments: Radiology, Emergency Room, Physical and Occupational Therapy
Collects patient co-pays, coinsurance and deductible payments and ensures insurance eligibility
Abstracted, interpreted, classified posts and balances transactions to patient accounts based on information provided by patient’s payments
Greets patients, answer phone calls, draft correspondence, and maintain files
Worked with billing department on any inconsistency with billing issues
Verifies benefits and calls insurance companies to collect benefits and eligibility
Maintains patient records within Electronic Medical Records (EPIC) by obtaining, recoding and updating personal and insurance information
Super user in EPIC
Coordinated requirements with referring providers to obtain patient’s medical records and confirm appointments
Trained new employees on medical systems (EPIC)
Awarded super user certification.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
Distributed informational materials, necessary forms and hospital procedures to patients.
Visited patients' rooms to collect insurance and financial information required for registrations.
Scheduled 50+ daily appointments using computerized calendars.
Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Retrieved medical data for physicians and patients.
Secured confidential patient information from unauthorized access.
Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Imaged and scanned patient and registration documentation into electronic patient records.
Aquatic Manager/Trainer and Camp Director, 12/2015 to 09/2017 Fairfax County Park Authority – City, STATE,
Ensures that all appropriate water, environmental, health and safety standards are maintained; ensures pools are compliant with all local, state and national requirements and current on all necessary certifications required for operation
Participates in and teaches aquatic and safety certification training sessions, as necessary
Oversees and coordinates recruitment, training, scheduling, certification, and performance of employees of facility; supervises day-to-day activities of 30+ staff
Ensures health and safety of individuals in pool/spa, locker rooms, and surrounding areas through enforcement of park policies, pool/spa rules, and local health department regulations, as well as application of safety standards and pool surveillance
Responded to potential and actual emergency situations occurring on site while on duty.
Inspected equipment and facilities for signs of wear or damage impacting safety.
Carried out day-to-day duties accurately and efficiently.
Developed team communications and information for meetings.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Worked with customers to understand needs and provide excellent service.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Telecommunications Operator, 12/2015 to 01/2016 INOVA Health System – City, STATE,
Performed clerical work such as sorting mail, restocking supplies and typing documents.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Supported customers by managing 60+ calls per day efficiently while maintaining professionalism and upbeat tone.
Operated digital paging system to notify recipients of incoming calls.
Searched relevant directories to find contacts, business addresses, and patient room information for customers and employees.
Managed telephone switchboard of multiple hospital's personnel and routed internal and external calls to provide quick connection.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Maintained up-to-date knowledge of emergency call procedures.
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Resume Overview
School Attended
Southern New Hampshire University
Northern Virginia Community College
Job Titles Held:
Medical Records Coordinator/Assistant Unit Manager