Administrative professional offering excellent communication and computer skills meets deadlines and works with a high level awareness and adaptability. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills. Detail-oriented and driven expertise in problem solving and managing daily office functions.
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Strong interpersonal skills
Exceptional verbal/written communication
Medical Records Coordinator, 05/2016 to 10/2016Ignacio Martinez Law Firm － Brownsville, TX
-Retrieve patient medical records & bills for physicians, technicians, or hospital and other medical personnel.
-Review records for completeness, accuracy, and compliance with regulations.
-Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
-Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
-Schedule and confirm appointments for clients with providers, follow up with clients and providers on treatment status.
-Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
-Maintain medical records, technical library, or correspondence files.
-Send checks to providers for deposit's or final payments give status on cases to clients.
-Prepare case files for demand.
Administrative Assistant, 12/2014 to 05/2016Cowen/Mask/Blanchar Trial Attorneys － Brownsville, TX
-Answer multiple phone lines, take messages, greed clients, sort out incoming mail book rental cars, hotels and knowledge of needle software. -File Clerk: label documents, file client documents in there corresponding folders, organized and prepare client files for trial, make copies, scanning, hyper linking re-naming documents and prepare outgoing mail by regular mail, FedEx, UPS and Lone Star.
-Receiving faxes & emails court documents e-filings assisting in intakes taking new clients, phone call walking's and attorney referrals.
Customer Service Representative, 06/2009 to 11/2010Convergys － Brownsville, TX
-Responsible for all customer inquiries and questions problems solve to help customers resolve issues on first call.
-Enter data from customers into various software programs and -
Sales Agent, 06/2008 to 05/2009Pronto Insurance － Los Fresnos, TX
-Ensure that all renewal quotes are made and that all quotes are followed up on, increase sales for agency of automobile insurance.
-Take payments make deposits coordinate sales agent activities as needed ensure that agency is properly stocked with marketing and office supplies. -Ensure fliers and marketing materials are being distributed Income
- Tax Services and clerical duties.
Education and Training
High School Diploma:2008Premier High School － Brownsville, TX
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Companies Worked For:
Ignacio Martinez Law Firm
Cowen/Mask/Blanchar Trial Attorneys
Premier High School
Job Titles Held:
Medical Records Coordinator
Customer Service Representative
High School Diploma : 2008
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