Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer-oriented Sales Professional with over two years of sales expertise leading to consistently achieving customer growth and retention goals through relationship building and advanced product knowledge. Looking to apply my customer service and sales skills to a career that offers long term, performance based growth opportunities.

  • Excellent written and verbal communication skills.
  • Genuinely cares for the well being of others.
  • Connects easily to a diversity of personalities.
  • Understands how to actively listen and identify customer's needs.
  • Natural ability to stay calm in stressful situations.
  • Experience working within a CRM for organization of tracking correspondences with clients and successful follow up interaction.
  • Driven by goal oriented work directives.
  • Self-motivated and determined.
  • Passion for working with people and feels great fulfillment in helping others.
12/2018 to Current Medical Records Coder/Editor Massage Envy | Norwalk, CT,
  • Code and edit EMS trips via electronic medical records.
  • Determine Level of Service.
  • Assign ICD-10-CM diagnosis codes.
  • Check if the documents contain the correct signatures.
  • Analyze if the EMS trip was medically necessary.
  • Correct mistaken information, such as billing address or origin of pick up, loaded miles, and number of patients transported.
  • Contact client for missing information crucial to completing the editing and processing of the electronic medical record.
  • Follow the guidelines of the specific client.
  • Adhere to reaching a goal number of records edited per day.
  • Achieve a percentage of coding and editing accuracy.
01/2016 to 11/2018 Membership Sales Representative Ariens | Peoria, AZ,
  • Achieved daily, weekly, and monthly goals pertaining to number of calls made, emails sent, appointments booked, and new member sign ups.
  • Scheduled and lead prospects on tours of the facility.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding facility based on those needs.
  • Built strong, professional long term relationships through identification of client needs, leading to membership add-ons, repeat, seasonal business, and referrals.
  • Generated sales by prospecting leads, cold calling, community outreach, and negotiating advantageous deals.
  • Fielded calls from members and prospects, answered questions, addressed concerns, and connected them with the proper department heads.
  • Attended and contributed to weekly staff meetings.
  • Wrote daily reports regarding the day's activities for future trend research.
  • Tracked all leads, prospects and sales in Excel and CRM.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Promoted effective issue resolution regarding members through active listening and dynamic communication skills.
  • Acquired new customers through social media, grassroots marketing efforts, including participation in community outreach events, and new member orientations.
02/2012 to 12/2015 Social Media Specialist Pepe Auto Group | City, STATE,
  • Developed social media content and scheduled posts to coincide with target audience usage for 5 luxury dealerships.
  • Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
  • Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Generated interest for new and upcoming product and services.
  • Provided unique content, specific to the dealership through photography, movie filming and editing, and graphic design.
Education and Training
Expected in Bachelor of Arts | Communications University of Missouri, St. Louis, St. Louis, MO GPA:
  • Cum laude graduate

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  • University of Missouri, St. Louis

Job Titles Held:

  • Medical Records Coder/Editor
  • Membership Sales Representative
  • Social Media Specialist


  • Bachelor of Arts

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