Ambitious part-time student pursuing an Associates degree in Nursing eager to contribute developed knowledge in a medical office role. Skilled in exceptional customer service and motivation in fast-paced, busy settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Client relations
Work well independently
Data entry
Transcribing
Medical recordkeeping
Leadership
Basic math
Collaboration
Reliable and trustworthy
Analytical
Gowning and gloving procedures
Proficiency in Microsoft Office and typing
Medical charts and records
Technologically savvy
Pet medication
Preventative care
Organization and efficiency
Service-oriented mindset
Office equipment operations
Documentation and recordkeeping
POS system operation
Communication
Friendly, positive attitude
Medical Terminology
Work History
Medical Records Clerk - Temporary, 10/2020 - Current Regional Health Services Of Howard County – Cresco, IA,
Scanned incoming documentation.
Maintained 100% compliance with all hospital and government regulations.
Maintained complete confidentiality in accordance with organization and legal requirements.
Consolidated diverse medical records.
Kept department clean, organized and professional.
Veterinary Assistant, 10/2017 - 10/2020 Modern Animal – Pasadena, CA,
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Set up appointments for scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
Supervised waiting area and mopped floors to maintain office.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Triaged incoming patients arriving for visits or on emergent bases to route to appropriate surgeon or treatment area and notifying proper personnel at facility.
Reviewed pet records from daily visits and appointments, entering all important data into system.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Helped explain disease and condition diagnoses, prognoses and treatment options to pet owners to provide information for decision-making concerning care.
Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and help explain treatment options.
Interacted with clients regarding animal health, education on treatment protocols and general procedures.
Provided assistance and support to pets and owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
Prepared and reviewed records and consent forms.
Checked animals for injury and illness, writing copious notes regarding symptoms for veterinarian's review.
Operated x-ray machines and labeled as necessary.
Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
Operated anesthesia machines, oxygen equipment and monitoring equipment.
Prepared and labeled medications and informed client of administration techniques.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Conducted initial exams on pets, took vital signs and collected samples for lab.
Administered oral and rectal radio-opaque materials.
Sales Floor Associate, 03/2016 - 09/2017 The Tjx Companies, Inc. – Grand Island, NE,
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed payments and maintained accurate drawers to meet financial targets.
Worked with off-site locations to find desired items for customers.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Education
: Nursing, Expected in - Cincinnati State Technical And Community College - , GPA:
3.5 GPA
Honor Roll 2020 Fall Semester
Merit's List Honors Recipient 2020 Fall Semester
: Medical Assisting, Expected in - Gateway Community And Technical College - , GPA:
2019 - current. Taking course in STNA and CPR certification
Completed coursework in Medical Terminology, Anatomy and Physiology and College Algebra
No Degree: Equine Studies, Expected in - Midway University - Midway, KY GPA:
High School Diploma: , Expected in 05/2016 - Simon Kenton High School - Independence, KY GPA:
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