Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management and inventory control.

Seasoned and have strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Hardworking and reliable with strong ability in whatever task I am given. Highly organized, proactive and punctual with team-oriented mentality. I am dependable and very reliable and I am always eager to learn new things.

  • ICD-9 coding experience
  • Client relations
  • Work well independently
  • Inventory coordination
  • Data entry
  • Medical recordkeeping
  • Insurance billing
  • Billing procedures
  • Insurance Verification
  • Team building
  • Conflict resolution
  • Relationship building
  • Active listening
  • Critical thinking
Medical Records Clerk, 04/2016 to Current
Lifepoint HospitalsRoaring Spring, PA,
  • Typed medical orders for procedures and laboratory tests.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Pulled patient charts for upcoming appointments.
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Observed confidentiality and safeguarded all patient-related information.
  • Conceptualized and implemented new and more efficient filing system.
  • Kept department clean, organized and professional.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained 100% compliance with all hospital and government regulations.
  • Obtained information by contacting appropriate personnel or patients.
  • Scanned incoming documentation.
  • Assigned patients to correct diagnosis-related groups.
  • Consolidated diverse medical records.
  • Purged outdated files.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Logged all requests for medical records into spreadsheets.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Set up patient charts and documented information in various company software.
Customer Service Representative, 02/2014 to 03/2016
Uline, Inc.Detroit, MI,
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Made outbound calls to obtain account information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered numerous+ inbound calls per day and directed to individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Interviewed customers regarding all types of issues and reported feedback to management team.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Receptionist, 05/2008 to 12/2013
Lobel FinancialBellaire, TX,
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed more than [Number] incoming calls per day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Entered data in software to keep records of all information.
  • Scheduled and confirmed appointments.
  • Coordinated and communicated with numerous clients daily to gather pertinent information.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Processed payments and updated accounts to reflect balance changes.
  • Directed and oversaw daily activities of office personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained professional tone at all times, including during peak rush hours.
  • Gathered, sorted, distributed and sent mail and packages.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Scheduled numerous appointments for staff.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Education and Training
High School Diploma: , Expected in 05/1986
Good Hope High School - Cullman, AL

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School Attended

  • Good Hope High School

Job Titles Held:

  • Medical Records Clerk
  • Customer Service Representative
  • Receptionist


  • High School Diploma

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