, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management and inventory control.
Seasoned and have strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Hardworking and reliable with strong ability in whatever task I am given. Highly organized, proactive and punctual with team-oriented mentality. I am dependable and very reliable and I am always eager to learn new things.
Skills
ICD-9 coding experience
Client relations
Work well independently
Inventory coordination
Data entry
Medical recordkeeping
Insurance billing
Billing procedures
Insurance Verification
Team building
Conflict resolution
Relationship building
Active listening
Critical thinking
Experience
Medical Records Clerk, 04/2016 to Current Lifepoint Hospitals – Roaring Spring, PA,
Typed medical orders for procedures and laboratory tests.
Followed-up with insurance companies and individuals to resolve discrepancies.
Pulled patient charts for upcoming appointments.
Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Observed confidentiality and safeguarded all patient-related information.
Conceptualized and implemented new and more efficient filing system.
Kept department clean, organized and professional.
Maintained complete confidentiality in accordance with organization and legal requirements.
Maintained 100% compliance with all hospital and government regulations.
Obtained information by contacting appropriate personnel or patients.
Scanned incoming documentation.
Assigned patients to correct diagnosis-related groups.
Consolidated diverse medical records.
Purged outdated files.
Pulled patient records and transferred information to appropriate parties.
Entered patient insurance, demographic and health information into software and confirmed records.
Logged all requests for medical records into spreadsheets.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Streamlined day-to-day office processes to meet long-term goals.
Set up patient charts and documented information in various company software.
Customer Service Representative, 02/2014 to 03/2016 Uline, Inc. – Detroit, MI,
Set up and activated customer accounts.
Assessed customer needs and upsold products and services to maximize sales.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers to determine best methods to resolve service and billing issues.
Delivered service and support to each customer, paving way for future business opportunities.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Made outbound calls to obtain account information.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered numerous+ inbound calls per day and directed to individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Assessed customer account information to determine current issues and determine potential solutions.
Interviewed customers regarding all types of issues and reported feedback to management team.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
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