medical records clerk resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. A go-getter with expertise scanning and indexing medical records to appropriate chart. Excellent work ethic and exemplary time management skills. Organized and trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Experienced in healthcare . Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Driven to work quickly and effectively on projects in all types of environments.

  • Client Relations
  • Medical Billing and Coding
  • Insurance Knowledge
  • Medical Records Review
  • Billing Oversight
  • Paperwork Processing
  • Medical office administration
  • Account management
  • Written and verbal communication
  • Payment collection
  • Staff education and training
  • Medical Records Management
  • Filing systems expertise
  • Case management
  • Records management
  • Records review
Work History
07/2020 to 01/2022 Medical Records Clerk Merakey | Newport News, VA,
  • Maintained historical reference with standard classification systems.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal laws.
  • Oversaw project to revamp filing system and improve department productivity.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Maintained patient records in compliance with security regulations.
  • Maintained database for storage and retrieval of medical records.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Accurately pulled patient records for upcoming appointments and procedures.
  • Followed exact procedures for handling transfers and other releases of medical records.
06/2018 to 03/2021 Optical Assistant Visionworks | Wilmington, DE,
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Communicated with ophthalmic companies to keep inventory at appropriate levels.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Conducted binocular disparity tests to assess depth perception.
  • Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office and patient related work each day.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Called patients to schedule/ reschedule of appointments , received status of glasses/order of contacts.
09/2004 to 09/2016 Optical Manager Bj's Wholesale Club, Inc. | Riverhead, NY,
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and authentication evaluations.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Explained prescriptions, optical terminology, and products to customers.
  • Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
Expected in 10/2001 to to A Certificate Of Completion | Medical Office Administrative Assistant Golden State Business College, Visalia, CA, GPA:
Expected in 06/1996 to to High School Diploma | Tulare Western High School, Tulare, CA GPA:

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Resume Overview

School Attended

  • Golden State Business College
  • Tulare Western High School

Job Titles Held:

  • Medical Records Clerk
  • Optical Assistant
  • Optical Manager


  • A Certificate Of Completion
  • High School Diploma

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