medical records clerk resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.     
Core Strengths
  • Qualifications: A dedicated, Customer Service Representative with two years experience in maintaining consumer records for a local mental health provider. Self motivated and conscientious team player with a keen eye for organization and multi-tasking. An effective communicator with strong written, verbal, interpersonal, presentation, and problem-solving abilities. Experienced in all aspects of record management including:
  • Establishing, reviewing, and maintaining consumer files
  • Auditing consumer records
  • Responding to Requests for Release of Information
  • Ensuring billing is filed appropriately
  • Extensive knowledge in office automation softwareStrong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Telecommunication skills
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
2007 to 02/2013 Medical Records Clerk Osf Healthcare | Knoxville, IL,
  • Responsible for oversight and management of the Agency's Medical Records.
  • Performs a variety of medical record functions such as analyzing, retrieving and compiling data.
  • Compiles and consolidates medical statistical data for preparation of a variety of recurring and nonrecurring reports.
  • Reports vary in format, content, detail and purpose.
  • Performs a variety of miscellaneous clerical duties.
  • Respond to requests for release of information, received and distribute STRs to appropriate departments.
  • Reviews health records for completeness, adherence with procedural guidelines, and compliance with adjudication and accreditation requirements.
  • Assists in compiling statistical data for recurring and/or nonrecurring reports and in gathering specific data for use by the professional staff.
  • Selects and compiles information from medical records for preparation of routine correspondence to other medical treatment facilities and agencies to provide guidance or request assistance.
  • Maintains a basic knowledge of medical terminology, legal requirements for medical records, including informed consents and regulations pertaining to release of information.
  • Identifies sorts, assembles and files laboratory, radiology and consultation reports and other medical material in proper sequence within the record.
  • insures that all necessary forms, signatures, dates and clinic locations are in the record and properly annotated.
  • Withdraws medical record from files for scheduled clinic appointments, indicates pertinent information on charge-out care and subsequently re-files record.
  • Maintains suspense log to insure records are returned on a timely basis.
  • Conducts research for missing records and/or loose forms.
  • Check RAs to ensure billing is filled appropriately, audit files to ensure they contain proper documentation.
  • Perform a variety of clerical and administrative duties.
2007 to Current Administrative Assistant Principia Biopharma Inc. | Brooklyn, NY,
  • Responsible for live recordings and producing cassette tapes, videos and CDS, Develop and print labels and Responsible for keeping accurate records.
2000 to 2007 Pharmacist Technician Kaiser Permanente | Halethorpe, MD,
  • Tech for the Processing Section of a NeighborCare Pharmacy.
  • Operates office automation equipment; including, but not limited to, computers, copiers, and scanners.
  • A wide variety of regulatory controls are applicable to the handling and entry of chain of custody documents.
  • In addition, a good understanding and working knowledge of the specialized subject matter are necessary in conduct of the work.
  • Incumbent is responsible for the accuracy of data entered.
  • Processed/received written prescriptions.
  • Provided solutions for inquires/requests.
  • Receives, inventories, processed price quotes/returns for consumers.
  • Ordered necessary reports.
  • Printed MAR's/Treatment sheets; filled bubble packs and bottles with necessary meds ordered.
  • Ordered supplies for office; established and maintained patient profiles, including lists of medications taken by individual patients.
  • Ordered and filled meds requested by Nursing Homes.
  • Admitted/Discharged patients for group homes.
  • Performs other duties as assigned.
01/1995 to 01/2000 File Clerk/Accounts Payable/Credit Assistant Gulistan Carpet | City, STATE,
  • Managed customer flies and processed accounts payable.
  • Analyzes and reconciles accounting and financial reports to ascertain the accuracy of financial statements and general ledgers for funds accounted for.
  • Analyzes and reconciles accounting and financial reports to ascertain the accuracy of financial statements and general ledgers for funds accounted for.
  • Prepares and consolidates reports for distribution.
  • Reviews, analyzes, and evaluates a variety of incoming accounting reports and/or accounting source documents.
  • Evaluates account balances and subsidiary ledgers for accuracy and integrity of data, and performs research to reconcile abnormal account balances (e.g., credit balances in "debit" accounts and vice versa, etc.).
  • Identifies discrepancies and their sources, prescribes corrective action, and develops and presents training to preclude recurrence.
  • Compiles data, identifies problems and deficiencies, and determines the impact on the reconciliation.
  • Performed various administrative duties, assisted customers in person/by phone, performed credit checks to determine credit worthiness and researched account claims.
Educational Background
Expected in Present master's degree | Organizational Management Ashford University Online, Clinton, Iowa GPA:
Organizational Management
Expected in Feb. 2012 Bachelor of Arts | Healthcare Administration Ashford University Online, Clinton, Iowa GPA:
Healthcare Administration
Expected in 2000 | Business Management Sandhills Community College, Pinehurst, NC GPA:
Business Management 65 Credit Hours Awards/Recognitions
accounting, accounts payable, administrative duties, Agency, Auditing, basic, billing, clerical, interpersonal, consultation, content, Credit, Customer Service, debit, documentation, financial reports, financial statements, forms, funds, legal, medical terminology, mental health, office, multi-tasking, communicator, Nursing, office automation, copiers, problem-solving, producing, radiology, RAs, research, scanners, Self motivated, team player, phone, written

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Resume Overview

School Attended

  • Ashford University Online
  • Ashford University Online
  • Sandhills Community College

Job Titles Held:

  • Medical Records Clerk
  • Administrative Assistant
  • Pharmacist Technician
  • File Clerk/Accounts Payable/Credit Assistant


  • master's degree
  • Bachelor of Arts

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