Medical Records Clerk resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Committed healthcare professional bringing 16 years of proven success in healthcare roles. Well-versed in patient-centered care and forming wellness habits for sustainable quality of life. Self-motivated, strong planner, problem-solver, and communicator with efficient approach.

  • Personable and friendly
  • Microsoft Office, Citrix, and AOD
  • Patient-focused
  • 10-key and MS Excel
  • Time management
  • Writing and data entry
  • Positive attitude
  • Verbal communication
  • Multitasking and prioritizing
  • Attention to detail
  • Recordkeeping and bookkeeping
  • Work well independently
  • Epic
  • Word
  • Data entry
  • 16 years of knowledge in medical terminology
  • Work well under pressure
Education and Training
Widefield High School Colorado Springs, CO Expected in 1997 High School Diploma : - GPA :
Rogue Valley Manor Medford, Oregon Expected in 2018 Halcyon Dementia Care : Health-care - GPA :
Summit Medical Group - Medical Records Clerk
Newport, TN, 01-2020 - Current
  • Scanned incoming documentation
  • Observed confidentiality and safeguarded all patient-related information
  • Pulled patient charts for upcoming appointments
  • Obtained information by contacting appropriate personnel or patients
  • Wrote reports, emails, memoranda, letters and releases
  • Verified, updated and entered patient information into system
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts
  • Processed benefits for patients
  • Followed-up with insurance companies and individuals to resolve discrepancies
  • Helped register patients for upcoming appointments
  • Helped patients schedule, reschedule or cancel their appointments
  • Document patient's healthcare in medical chart
  • Provide basis for evaluating adequacy care of patient in patients medical record
  • Prompted continuity of care by completely communicating patients status to fellow caregivers
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
  • Setup consult appointments to outside facilities
  • Process Referrals and pre-authorizations
  • Follow up on patients orders
  • Help facilitate communication between patient and outside facilities
  • Coordinate different events with patients
  • Processed patient payments and scanned identification and insurance cards
  • Protected patients by observing strict HIPAA guidelines
  • Took messages from patients and promptly relayed to appropriate staff
  • Answered multi-line phone system and directed callers to requested personnel and departments
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Coordinated admission process and prepared agreement packets
  • Checked daily doctor schedules and verified insurance
Ga Medgroup - Memory Support Lead Specialist II/Preceptor
Pooler, GA, 06/2014 - Current
  • Process monthly reports for department performance; ensure HIPAA compliance
  • Commended for maintaining safety, respect, and dignity of residents
  • Review and provide comments on the adequacy of documents and take necessary steps to cure any deficiencies
  • Comply and produce documents and reports and file, copy, or fax required papers to appropriate parties
  • Ensure Dining with Friends Program runs smoothly by having therapeutic atmosphere and positive staff
  • Multi-task serving and plating of meals to residents, family members, and staff
  • Adhere to food safety regulations
  • Communicate with other departments to ensure quality dining experience for residents
  • Serve as on-call scheduler every eight weeks for one week
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships
  • Completed daily data entry of residents information into chart
  • Set up resident charts and documented information in various company software
  • Updated residents chart with pertinent information as needed
  • Answered phones
  • Made sure physicians orders were placed for residents and followed up on them
  • Advocated to residents with grievances
  • Advocate for residents for care that is needed to nursing staff
  • Record minutes at meetings
Rogue Valley Manor - Activity Coordinator
City, STATE, 03/2010 - Current
  • Maintained records of activities and analyzed feedback from participants
  • Handled budgetary concerns for activities and ensured activities were affordable
  • Participated in care conferences and completed all care evaluations
  • Ensured activities were therapeutic and fostered home-like atmosphere
  • Made sure activity staff attended work as scheduled for shifts, training, and mandatory department meetings
  • Provided accurate and tactful input to level of care evaluations
  • Scheduled and coordinated events and activities
  • Collaborated with clinical support staff and care professionals to establish team-based, resident-centered care approach
  • Liaison between doctors and residents
  • Helped find placement of residents to outside facility
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Attend quarterly meetings with residents family members to discuss resident care
  • Helped with administrative duties- attend manager meetings, checked residents in and out of facility, faxing, emailing
  • Maintained records for staff, phones, company credit cards and office keys
  • Supply stock for front desk
  • Checked family members in and out of locked down unit
  • Helped administrator and nursing staff with placement of incoming residents
  • Coordinated with outside facilities to facilitate therapeutic activities for residents
  • Attend quarterly meetings with residents
  • Helped residents with grievances
Springs Village Care Center - Assistant Activity Director
City, STATE, 08/2005 - 10/2009
  • Maintained up-to-date department organizational chart.
  • Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for residents.
  • Organized services such as transportation, event security, and catering.
  • Consulted with staff and other professionals to discuss activities.
  • Maintained records of activities and analyzed feedback from participants.
  • Handled budgetary concerns for activities and ensured activities were affordable.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
  • Complied with all state regulations.
  • Ensured activity staff adhered to their work schedules.
  • Prepared internal paperwork, managed telephone calls, and maintained office documents.
  • Helped residents with Medicaid and Medicare benefits for housing at nursing home
  • Helped placement of residents to outside facilities
  • In charge of staff scheduling
  • Helped family members of residents with understanding fees
  • Helped residents understand their fees and benefits
  • Attend quarterly meetings with resident family members to discuss resident care
  • Coordinated with outside facilities to facilitate therapeutic activities for residents
  • Helped residents understand the resident Bill of Rights
  • Checked family members and residents in and out of facility
  • Liaison for resident to nursing staff or other outside facilities
Activities and Honors

Colorado Activity Professionals

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Resume Overview

School Attended

  • Widefield High School
  • Rogue Valley Manor

Job Titles Held:

  • Medical Records Clerk
  • Memory Support Lead Specialist II/Preceptor
  • Activity Coordinator
  • Assistant Activity Director


  • High School Diploma
  • Halcyon Dementia Care

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