Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a Medical Assistant with a Phlebotomy degree who thrives in the Administration Field. I am proficient in typing more than 90 wpm with an almost 100% accuracy. I thrive in record-keeping, preparation, and control of files in paper and computer format. I excell in insurance and medical matters. Privacy is always my Number One priority. I am very efficient in transcription and dictation. I graduated before my clase in college, but also continued my education taking math, writing, English and art courses at Santa Fe Community College and the University of Minnesota/Duluth. I decided to leave the work field temporarily to raise our only child, Hope-Eleanor.

  • Administrative support
  • Records review
  • Data entry
  • Insurance verification
  • Medical records review
  • Data collection
  • Document management
  • Database management
  • Documentation
  • Research
  • Recordkeeping
  • Compliance
  • Phone counseling
  • SQL
  • Customer service
  • Scheduling
  • Authorization process
  • Know Your Customer
  • Evaluation process
  • Quality assurance
Work History
Medical Records Analyst, 05/2007 - 08/2009
Hackensack University Medical Center Long Branch, NJ,
  • Oversaw 6 month revamp of filing system, improving department productivity over 58%.
  • Interacted and communicated easily with department personnel and public.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Kept accurate log of all requests for medical information and records.
  • Identified new methods to optimize medical records management.
  • Utilized Medical Data Software to manage and confirm patient data, demographic and medical history information.
  • Managed system conversion and maintained minimal downtime during updates.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Developed, updated and maintained database of existing and potential customers in Medical Data Software.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Calibrated instruments and scales in production area and quality lab.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
Office Manager, 10/2006 - 10/2008
Chicago Public Schools Chicago, IL,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Compared vendor prices to ensure optimal savings.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Arranged corporate and office conferences for company employees and guests.
  • Handled all incoming business and client requests for information.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Created and finalized contracts for customers.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Responsible for all recorded expenses and financial records.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Received, screened and routed incoming calls.
  • Designed comprehensive office budget to handle supply, labor and maintenance requirements.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Sourced vendors for special project needs and negotiated contracts.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Met challenging quotas for productivity and accuracy of work.
  • Enhanced productivity of Accountants with expert administrative support.
  • Organized and managed program development from conception through successful execution.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Designed marketing brochures and wrote website copy.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Transcribed dictated files and video recordings.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained computer and physical filing systems.
  • Managed 12-employee Accou office, supervising workers and enhancing productivity and efficiency.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Coordinated special projects and managed schedules.
  • Prepared vendor invoices and processed incoming payments.
  • Provided proper scheduling clients, ensuring timely and effective allocation of resources and calendars.
Pre-Authorization Technician , 04/2000 - 09/2006
AvMed Health Plans City, STATE,
  • Determined and recommended methods to address improvement opportunities.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed team communications and information for Pre-Authorization Staffm meeting
  • Developed, updated and maintained database of existing and potential customers in multiple computer programs.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • In charge of brokering all visits to non-paricipating providers for members' medical needs
  • Approving and denying medical care based on members' contractual agreement
  • Assisting with emergency requests for immediate care requiring HMO authorization
  • Lead the Pre-Authorization Staff in weekly meetings to improve production and waiting times
  • Able to work in a highly stressful environment with daily production report expectations
Associate of Science: Medical Assisting, Expected in
City College of Florida - Gainesville, FL
Bachelor of Arts: Art, Expected in
Thompson Institute - Chambersburg, PA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended

  • City College of Florida
  • Thompson Institute

Job Titles Held:

  • Medical Records Analyst
  • Office Manager
  • Pre-Authorization Technician


  • Associate of Science
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: