Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a Medical Assistant with a Phlebotomy degree who thrives in the Administration Field. I am proficient in typing more than 90 wpm with an almost 100% accuracy. I thrive in record-keeping, preparation, and control of files in paper and computer format. I excell in insurance and medical matters. Privacy is always my Number One priority. I am very efficient in transcription and dictation. I graduated before my clase in college, but also continued my education taking math, writing, English and art courses at Santa Fe Community College and the University of Minnesota/Duluth. I decided to leave the work field temporarily to raise our only child, Hope-Eleanor.

Skills
  • Administrative support
  • Records review
  • Data entry
  • Insurance verification
  • Medical records review
  • Data collection
  • Document management
  • Database management
  • Documentation
  • Research
  • Recordkeeping
  • Compliance
  • Phone counseling
  • SQL
  • Customer service
  • Scheduling
  • Authorization process
  • Know Your Customer
  • Evaluation process
  • Quality assurance
Work History
Medical Records Analyst, 05/2007 - 08/2009
Hackensack University Medical Center Long Branch, NJ,
  • Oversaw 6 month revamp of filing system, improving department productivity over 58%.
  • Interacted and communicated easily with department personnel and public.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Kept accurate log of all requests for medical information and records.
  • Identified new methods to optimize medical records management.
  • Utilized Medical Data Software to manage and confirm patient data, demographic and medical history information.
  • Managed system conversion and maintained minimal downtime during updates.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Developed, updated and maintained database of existing and potential customers in Medical Data Software.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Calibrated instruments and scales in production area and quality lab.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
Office Manager, 10/2006 - 10/2008
Chicago Public Schools Chicago, IL,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Compared vendor prices to ensure optimal savings.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Arranged corporate and office conferences for company employees and guests.
  • Handled all incoming business and client requests for information.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Created and finalized contracts for customers.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Responsible for all recorded expenses and financial records.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Received, screened and routed incoming calls.
  • Designed comprehensive office budget to handle supply, labor and maintenance requirements.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Sourced vendors for special project needs and negotiated contracts.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Met challenging quotas for productivity and accuracy of work.
  • Enhanced productivity of Accountants with expert administrative support.
  • Organized and managed program development from conception through successful execution.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Designed marketing brochures and wrote website copy.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Transcribed dictated files and video recordings.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained computer and physical filing systems.
  • Managed 12-employee Accou office, supervising workers and enhancing productivity and efficiency.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Coordinated special projects and managed schedules.
  • Prepared vendor invoices and processed incoming payments.
  • Provided proper scheduling clients, ensuring timely and effective allocation of resources and calendars.
Pre-Authorization Technician , 04/2000 - 09/2006
AvMed Health Plans City, STATE,
  • Determined and recommended methods to address improvement opportunities.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed team communications and information for Pre-Authorization Staffm meeting
  • Developed, updated and maintained database of existing and potential customers in multiple computer programs.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • In charge of brokering all visits to non-paricipating providers for members' medical needs
  • Approving and denying medical care based on members' contractual agreement
  • Assisting with emergency requests for immediate care requiring HMO authorization
  • Lead the Pre-Authorization Staff in weekly meetings to improve production and waiting times
  • Able to work in a highly stressful environment with daily production report expectations
Education
Associate of Science: Medical Assisting, Expected in
-
City College of Florida - Gainesville, FL
GPA:
Bachelor of Arts: Art, Expected in
-
Thompson Institute - Chambersburg, PA
GPA:

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Resume Overview

School Attended

  • City College of Florida
  • Thompson Institute

Job Titles Held:

  • Medical Records Analyst
  • Office Manager
  • Pre-Authorization Technician

Degrees

  • Associate of Science
  • Bachelor of Arts

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