Skilled File Clerk with remarkable organizational, communication and time management abilities. Thrives in busy, dynamic environments. Resourceful Associate with 25 years' experience in diverse industries. Self-directed and organized with well-developed abilities in managing a wide range of administrative needs.
Customer service mindset
Exceptional verbal/written communication
Strong problem solving
Collaborative team player
Implementing new business systems
Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.Researched and resolved billing problems that had been previously missed.Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Increased office organization by developing more efficient filing system and customer database protocols.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Researched and resolved billing problems that had been previously missed.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Developed advanced physical filing system to handle high-volume paperwork needs for growing department.
05/2015 to 05/2016
MEDICAL RECORDS ADMINISTRATORPhysio Therapy Associates － Exton, PA
Retrieved records for patients Processed recall archiving system Customer Service Fax and copying Proficient on Microsoft Mailing Office communication Spreadsheet utilization Ordering and coordinating delivery and pickup of files.
11/2013 to 05/2015
OFFICE SERVICES SUPERVISORCanon Business Process Services － Glen Mills, PA
Collect and Distribute Mail Mailroom processes File organization Maintain and organize meeting room space Communication with office Customer service Handle incoming and outgoing customer service Shipping and receiving.
09/2005 to 09/2013
BILLING ADMINISTRATORRatner Prestia － Berwyn, PA
Created and printed bills for attorneys using Rainmaker software.
Processed Accounts Payable.
Data Processing for new clients.
09/2003 to 08/2005
RECORDS INFORMATION CENTER MANAGERPitney Bowes Management Systems － Malvern, PA
Managed High Volume Copy Center and file room Data Entry: Created Documents and Books for company Created and Assisted on special projects in Client department Organized and Maintained file Scheduling for a team of employees Payroll Customer service Utilized computer software Managed and Organized over 10,000 files.
11/2001 to 08/2003
HOSPITAL SUPPLY TECHNICIANSt. Francis Hospital － Wilmington, DE
Supply hospital floors with medical supplies and equipment Delivered prescription to facility of patients Organized supply room Inventory adjustment Ordering Assisted in hospital pharmacy in completing orders.
06/1998 to 10/2001
CUSTOMER SERVICE REPRESENTATIVEKinkos － Exton, PA
Customer Service Generated High Volume Copy Jobs Telecommunication Assisted in organization of placing and producing orders Retail Computer experience.
BACHELORCalifornia State University of Pennsylvainia － PA
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Companies Worked For:
Physio Therapy Associates
Canon Business Process Services
Pitney Bowes Management Systems
St. Francis Hospital
California State University of Pennsylvainia
Job Titles Held:
MEDICAL RECORDS ADMINISTRATOR
OFFICE SERVICES SUPERVISOR
RECORDS INFORMATION CENTER MANAGER
HOSPITAL SUPPLY TECHNICIAN
CUSTOMER SERVICE REPRESENTATIVE
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