Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Insurance claims
Typing 75 wpm
Medical office administration
EMR / EHR
Patient Scheduling
Account management
Medical transcription
Inventory oversight
Insurance Verification
Workflow planning
Database administration
Bookkeeping
Payroll and budgeting
Strategic planning
Staff Management
Policies and procedures
Financial Management
Employee performance evaluations
Recruiting and Interviewing
Staff Supervision
Training
Project Management
Employee scheduling
Work History
04/2020 to 12/2021
Medical Receptionist SupervisorCommon Spirit – Lakewood, CO,
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Checked patient insurance, demographic and health history to keep information current.
Supported office staff and operational requirements with administrative tasks.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Completed patient referrals to other medical specialists.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Adhered to strict HIPAA guidelines to protect patient privacy.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw quality control and productivity rates to increase revenue and production times.
Managed office operations while scheduling appointments for department managers.
Coached new hires on company processes while managing employees to achieve maximum production.
Developed standard operating procedures for all administrative employees.
Evaluated employee records and productivity to complete employee evaluations.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Maintained computer and physical filing systems.
12/2020 to 06/2021
Medical ReceptionistDealer Policy – Portland, OR,
Referred and screened patients to make best use of resources, triage staff and serve community members.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Completed and filed financial documentation for accounting purposes.
Adhered to strict HIPAA guidelines to protect patient privacy.
Helped patients complete necessary medical forms and documentation.
Managed multi-line phone system and pleasantly greeted patients.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
04/2019 to 02/2020
Front Desk ReceptionistPuc National – Pacoima, CA,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Monitored office supplies by checking inventory and placing orders.
Entered customer data into room system and updated information whenever patrons changed rooms.
Planned coverage needs and organized services to support incoming special events.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Completed patient referrals to other medical specialists.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Maintained current and accurate medical records for patients.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Adhered to strict HIPAA guidelines to protect patient privacy.
03/2018 to 07/2019
Office ManagerThe Lodges At Glenwood – City, STATE,
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw quality control and productivity rates to increase revenue and production times.
Managed office operations while scheduling appointments for department managers.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Coached new hires on company processes while managing employees to achieve maximum production.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developed standard operating procedures for all administrative employees.
Coordinated special projects and managed schedules.
Evaluated employee records and productivity to complete employee evaluations.
Sourced vendors for special project needs and negotiated contracts.
Maintained computer and physical filing systems.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Arranged corporate and office conferences for company employees and guests.
Education
Expected in
No Degree: IV, CPR, BLS CERTIFICATION Utah Phlebotomy School - Orem, UT, GPA:
Expected in 06/2023
Bachelor of Science: Nursing Utah Valley University - Orem, UT GPA:
Expected in 06/2017
High School Diploma: William S. Hart High School - Newhall, CA GPA:
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