medical receptionist receptionist assistant resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Receptionist & Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

  • Medical Charting
  • Problem Solving
  • Verbal and Written Communication
  • Technical Library Maintenance
  • CPR Certified
  • Customer Service
  • Time Management
  • Data Entry Software
  • Appointment Scheduling
  • Medical Report Preparation
  • Equipment Troubleshooting and Maintenance
  • Taking Client Histories
  • Organization and Time Management
  • Detail-Oriented
  • Administrative Tasks
  • Critical Thinking
  • Medical Recordkeeping
  • Collaboration and Teamwork
  • Payment Scheduling and Collection
  • Current Medical Assistant Certification
  • Patient Health Information Access
  • EHR Software
  • Patient Interviews
  • Computer Proficiency
  • Adaptable and Flexible
  • Staff Leadership
  • Medical Coding
  • Patient Billing
  • Database Administration
  • Insurance Authorizations
  • Cash Handling
  • Mail Distribution
  • Office Coordination
  • HIPAA Compliance
  • Data Entry
  • Calendar and Appointment Management
Work History
08/2021 to Current
Medical Receptionist/Receptionist Assistant Coursehorse Brooklyn, NY,
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Involved clients' family members in planning social service programs.
  • Observed and monitored client behavior and responses to treatment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Offered and documented treatment consent forms in patient health records.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed and filed financial documentation for accounting purposes.
12/2020 to 02/2021
Order Fulfillment Associate Education Realty Trust Inc. Kingwood, TX,
  • Processed daily orders through multi-carrier manifest system.
  • Conducted cycle counts and reconciled problems within distribution operations.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
  • Followed procedures for control and distribution of completed products in line with shipment plans.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
08/2004 to 10/2016
Assistant Manager Green Acres Market City, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Rented Booths to 200+ Vendors.
  • Collected Daily & Monthly Rent From 200+ Vendors.
Expected in 01/2022
Associate of Science: Medical Assistant
South University - Savannah, GA,
  • Medical Assistant
  • CPR Certified
  • Microsoft Office Certified- 2020

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Resume Overview

School Attended

  • South University

Job Titles Held:

  • Medical Receptionist/Receptionist Assistant
  • Order Fulfillment Associate
  • Assistant Manager


  • Associate of Science

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