medical receptionist prior authorization spec resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Well-organized and efficient offering 19+ years of experience in medical settings. Capable of coordinating simultaneous tasks to meet customer and business needs. Proficient in managing schedules and providing optimal administrative support to guests and staff.
Skills
Patient scheduling
Proper sterilization techniques
Data entry
Specimens collection and processing
Stocking supplies
Understands medical procedures
Information security
Scheduling and calendar management
Multi-line phone systems
Documentation and reporting
Customer Service
Patient chart documentation
Inventory organization
Prior Authorizations
Electronic Medical Records - NextGen, Aprima, Access, Lytec
Experience
Medical Receptionist, Prior Authorization Spec., 06/2017 to Current Seattle Spine & Sports Medicine – City, STATE,
Communicated with patients to ensure quality of care and develop care plans
Submitted all procedure prior authorization requests electronically
Liaised effectively with patients, doctors and staff members, assessing medical charts and ensuring high level of communication and interaction
Educated patients on treatments, procedures, continuing care and community resources
Utilized customer service skills and detailed system knowledge to support clinic operations
Scheduled patient appointment and procedures 40-60 phone calls per day
Coordinated between patients and healthcare professionals to meet patient needs
Scheduled and confirmed patient appointments with patients and healthcare professionals
Accessed patient information through variety of office software applications
Managed multi-line phone system and pleasantly greeted patients
Checked patient insurance, demographic, and health history to keep information current
Helped patients complete necessary medical forms and documentation
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
Adhered to strict HIPAA guidelines to protect patient privacy
Supported office staff and operational requirements with administrative tasks
Transcribed phone messages and relayed to appropriate personnel
Notified manager of incidents and potential incidents relating to patients and staff for swift action
Obtained payments from patients and scanned identification and insurance cards
Performed various administrative tasks by filing, copying and faxing documents
Visitation Supervisor, 06/2014 to 05/2017 Self Employed - Melisa's Visitation Services – City, STATE,
Arrange monitored/supervised visits 2-4 visits per day for parents and their child/children that are living in out-of-home placements.
Provide transportation and ensuring that visits are conducted in accordance with regulations set by family court, Department of Social and Health Services Case Manager, Guardian ad Litem, and parenting coach.
Provide redirections as needed to both parents and children.
Submit chronological documentary forms completed to agency, case manager for every contact.
Mandatory Reporter for child safety.
Patient Care Team Lead, 03/2003 to 06/2014 Planned Parenthood Of The Great Northwest – City, STATE,
Measured average of 25 patients' weight, height, body temperature, pulse rate and blood pressure each day
Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions
Monitored and recorded patient condition, vital signs, recovery progress
Reached out to patients to convey lab results and provide care instructions
Managed and provided leadership to help staff with direct and indirect patient care
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology
Observed strict safety measures
Helped teen and adult patients understand and feel at ease with tests and minor procedures
Coached team members in techniques necessary to complete job tasks.
Maintained adequate unit supplies to meet expected patient demands
Communicated with Nurse Practitioners patient's concerns and symptoms
Answered patient questions and provided take-home materials for further information
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Assisted with technical treatments and entered information in patient records and charts
Performed routine tests such as urine dip stick, pregnancy tests and blood draws and preparation to send them to lab
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
Educated patients about medications, procedures and nurse practitioner instructions
Assisted patients in preparation for examinations, assessing and recording vital signs
Scheduled appointments for patients via phone and in person
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
Kept facility stocked with necessary supplies, equipment and instruments
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
Assisted nurse practitioner by preparing patients for procedures, including but not limited to IUD's, Implanon insertion/removal, Annual exams or problem exams
Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Cleaned, restocked and prepared exam rooms and medical equipment
Conducted patient interviews to gather health history, vital signs and information about current medical issues
Ran quality control tests daily and documented results
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Worked with team to identify areas of improvement and devised solutions based on findings.
Excellent communication skills, both verbal and written
Proven ability to learn quickly and adapt to new situations
Resolved problems, improved operations and provided exceptional service
Worked effectively in fast-paced environments
Acted as team leader in group projects, delegating tasks and providing feedback
Self-motivated, with strong sense of personal responsibility
Worked well in team setting, providing support and guidance
Cultivated interpersonal skills by building positive relationships with others
Education and Training
High School Diploma: , Expected in to Bothell Senior High School - Bothell, WA, GPA:
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