Qualified Personal Care professional specializing in helping clients with medication concerns and management. Skilled at providing mobility and personal care support, administering medications and organizing appointments. Diligent about keeping personal areas clean and organized for client safety.
Skills
Compassionate client care
Client documentation
Case management experience
Behavior redirection
Team leader
Self-discipline
Confident public speaker
Patient and family focused
Personal and professional integrity
Culturally sensitive
Experience
10/2019 to Current
Medical Receptionist/Phlebotomy TechnicianDouble Good – Lemont, IL,
Straightened up the waiting room so that it remained neat and organized.
Answered multi-line phone system and directed callers to requested personnel and departments.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Took messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Updated group medical records.
Interviewed patients to collect medical information.
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Maintained fully-stocked phlebotomy cart, carrier and station.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
05/2017 to 10/2019
Order PickerGrainger – City, STATE,
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Packaged items with appropriate materials to prevent damage during shipping.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
Stacked, organized and palletized packages for efficient storage and movement.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Placed products on conveyors for final wrapping and shipment.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Used RF scanner to pick items from bins and complete orders.
03/2007 to 05/2017
Home Health Care ProviderMRS. G NORVELL – City, STATE,
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Maintained clean and well-organized environment to promote client happiness and safety.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Provided mental and emotional support to keep clients happy and healthy.
Administered personal care to clients within private home settings and championed patient independence and well-being.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Scheduled on-call personnel to ensure adequate staff coverage.
Provided companionship, personal care and household management assistance to clients within private home settings.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Advised personnel in required documentation processes for clinical outcomes.
Administered all necessary medications as directed by care plan.
Oversaw resource allocation in alignment with KPIs for patient and customer satisfaction.
Met client demands by referring direct care providers.
Provided personalized home-care to clients and fostered independence and health.
Audited internal processes to improve quality, identify pain points and address personnel training issues.
Worked to improve patient outlook and daily living through compassionate care.
Supported field staff, patients and families in dealing with clinical issues and concerns.
Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Built positive rapport with referral sources to promote business services.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Communicated with field staff to address issues and discuss solutions.
Monitored clients' progress to report necessary changes.
Delivered exceptional in-home patient care throughout recovery.
Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Monitored and managed referral volume according to staff availability.
Monitored employee performance and applied objective feedback to inform evaluations.
Education and Training
Expected in to to
GED: Tarrant County College District - Fort Worth, TX GPA:
Expected in to to
: MEDICAL CODING IVERSON BUSINESS SCHOOL - ARLINGTON, TX, GPA:
Expected in to to
: Social Studies Education El Centro College - Dallas, TX GPA:
Expected in 10/2021 to to
CERTIFICATE: Phlebotomy NATIONAL PERFORMANCE SPECIALISTS - , GPA:
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