Medical Receptionist Phlebotomist resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Detail-oriented, certified phlebotomist with extensive knowledge and training in customer service and public relations. Familiar with preparing and processing blood samples, analyzing and reporting data and calibrating equipment.
Child Development Credential's I&II Equivalent: May 2006
Medication Administration: June 2009
CPR: October 2012
Phlebotomy Certification: October 2012
Career Readiness Certificate (CRC) GOLD: November 2013
Skill Highlights
  • Accomplished in phlebotomy 
  • Laboratory diagnostic equipment
  • Advanced word processing
  • Sample checking
  • Complex problem solver
  • Test results interpretation
  • Excellent lab practices
  • Rapid tests
  • Quality control procedures
  • Lab equipment calibration
  • Dependability
  • Fast Learner
Professional Experience
03/2013 to 11/2013 Medical Receptionist/ Phlebotomist Manor Lake Bridgemill | Canton, GA,
  • With this company my responsibilities were primary donor intake, processing and screening.
  • Maintain and update donor medical charts to assess donor suitability.
  • Perform donor reaction care and instruction.
  • Perform donor care such as discontinuing units, bandaging.
  • Performed tests on clinical specimens for plasma process purposes.  
  • Accurately recorded and reported test results according to established procedures.
  • Expertly procured and processed an average of 75 specimens per day.
  • Demonstrated testing procedures and equipment to new personnel.
  • Correctly prepared laboratory equipment and instrumentation required for tests, process or quality control.
10/2010 to 06/2012 Customer Services Resolution Representative Bayada Home Health Care | Goldsboro, NC,
  • Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Meet customer requirements through first contact resolution.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Use decision-support tools to respond to common customer work/service order inquiries and requests.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
05/2010 to 10/2012 Medication Technician Abilities United, Inc. | Mountain View, CA,
  • Administer prescription medication to residents.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.  
  • Maintain and update resident medical records.
  • Prepared patient rooms prior to their arrival.
  • Transcribe all physician orders onto the MAR.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Provided transportation, assistance and companionship to clients.
  • Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
  • Read and recorded temperature, pulse and respiration.
  • Perform and prepare micro collections for glucose monitoring.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Participate in ongoing training provided by company and outside sources to increase skills and knowledge.
11/2009 to 05/2010 Exceptional Child Teacher Assistant W.H Robinson Elementary | City, STATE,
  • Assist with the supervision of students to ensure safety at all times.
  • Assist teacher in implementing each child's individual education program goals and objectives.
  • Assist in planning and preparing the learning environment, setting up centers, and preparing needed materials and supplies.
  • Assist students, as assigned by principal, with personal care needs including bathing, skin care, feeding and toileting and medical procedures for which trained.
  • Conduct learning activities with small groups of students.
  • Collect and display suitable material for educational advancement.
  • Managed classrooms of 5 to 10 students during the absence of assigned teachers.
08/2008 to 02/2009 Habilitation Technician A Small Miracle | City, STATE,
  • Provide personal care including bathing, skin care, feeding and toileting and habilitative services for a child with Downs Syndrome.
  • Worked with the client in their home or in the community to promote and encourage social, emotional and physical growth.
  • Implements individualized goal plans.
  • Employed a broad range of instructional techniques to retain student interest and maximize learning.
  • Developed activities and outings that focused on developing self-help, social, cognitive and adaptive behavior and community living skills.

2007 to 05/2008 Paraprofessional/Mentor Carter's Behavorial Health | City, STATE,
  • Mentored and counseled students with adjustment and academic problems.
  • Developed a personal and positive rapport with children which involved consistent meetings with each student to establish and work on goals outlined by their individual PCP.
  • Assist student in creating life action plans, such as a goal time line.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Served as a life coach and advocate for the youth.
  • Encouraged students to explore issues in their lives and in the world around them.
  • Encouraged parents to take an active role in their child’s education.
11/2005 to 11/2009 Preschool Teacher Greenhouse Preschool | City, STATE,
  • Responsible for the supervision of each student to ensure their safety at all times.
  • Implemented lesson plans that were age appropriate interesting.
  • Plan and prepare the learning environment, educational centers, and prepare needed materials and supplies.
  • Assist students with personal care needs such as toileting and eating and preformed medical procedures for which trained.
  • Taught students in various stages of cognitive, linguistic, social and emotional development. .
  • Collect and display suitable material for educational advancement.
  • Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
  • Enhanced reading skills through the use of children's literature, reader's theater and story time.
  • Attended Child Links workshops and seminars to increase knowledge   in the latest developments on Early Child Development.
Education and Training
Expected in May 2003 High School Diploma | J.H Rose High School, Greenville, North Carolina GPA:
All County Band Member 1999-2003
All District Band Member 2001-2003
Expected in December 2008 | Psychology East Carolina University, Greenville, NC GPA:
Minor in Child Life 
Coursework in Psychology and Early Childhood Development : 147 s.h
Expected in October 2012 | Pitt Community College, Greenville, NC GPA:
Ranked #2 in class of 30.
Community Service
Volunteer, Green County Health Department, 20012-present
       Laboratory Assistant
Bilingual Spanish/English
Patient-focused care, excellent interpersonal skills Time management Detail-oriented Charting and record keeping, Valid NC driver's license  computerized charting, great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

School Attended

  • J.H Rose High School
  • East Carolina University
  • Pitt Community College

Job Titles Held:

  • Medical Receptionist/ Phlebotomist
  • Customer Services Resolution Representative
  • Medication Technician
  • Exceptional Child Teacher Assistant
  • Habilitation Technician
  • Paraprofessional/Mentor
  • Preschool Teacher


  • High School Diploma

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