Detail-oriented, certified phlebotomist with extensive knowledge and training in customer service and public relations. Familiar with preparing and processing blood samples, analyzing and reporting data and calibrating equipment.
Child Development Credential's I&II Equivalent: May 2006
Medication Administration: June 2009
CPR: October 2012
Phlebotomy Certification: October 2012
Career Readiness Certificate (CRC) GOLD: November 2013
Accomplished in phlebotomy
Laboratory diagnostic equipment
Advanced word processing
Complex problem solver
Test results interpretation
Excellent lab practices
Quality control procedures
Lab equipment calibration
Medical Receptionist/ Phlebotomist April 2013 to December 2013DCI Biologicals － Greenville, NC
With this company my responsibilities were primary donor intake, processing and screening.
Maintain and update donor medical charts to assess donor suitability.
Perform donor reaction care and instruction.
Perform donor care such as discontinuing units, bandaging.
Performed tests on clinical specimens for plasma process purposes.
Accurately recorded and reported test results according to established procedures.
Expertly procured and processed an average of 75 specimens per day.
Demonstrated testing procedures and equipment to new personnel.
Correctly prepared laboratory equipment and instrumentation required for tests, process or quality control.
Customer Services Resolution Representative November 2010 to July 2012Convergys － Greenville, North Carolina
Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Provided accurate and appropriate information in response to customer inquiries.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Use decision-support tools to respond to common customer work/service order inquiries and requests.
Demonstrated mastery of customer service call script within specified timeframes.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Medication Technician June 2010 to November 2012Greenfield Place － Greenville, North Carolina
Administer prescription medication to residents.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Maintain and update resident medical records.
Prepared patient rooms prior to their arrival.
Transcribe all physician orders onto the MAR.
Completed and submitted clinical documentation in accordance with agency guidelines.
Provided transportation, assistance and companionship to clients.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
Read and recorded temperature, pulse and respiration.
Perform and prepare micro collections for glucose monitoring.
Observed and documented patient status and reported patient complaints to the case manager.
Kept facility stocked with necessary supplies, equipment and instruments.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Participate in ongoing training provided by company and outside sources to increase skills and knowledge.
Exceptional Child Teacher Assistant December 2009 to June 2010W.H Robinson Elementary － Winterville, North Carolina
Assist with the supervision of students to ensure safety at all times.
Assist teacher in implementing each child's individual education program goals and objectives.
Assist in planning and preparing the learning environment, setting up centers, and preparing needed materials and supplies.
Assist students, as assigned by principal, with personal care needs including bathing, skin care, feeding and toileting and medical procedures for which trained.
Conduct learning activities with small groups of students.
Collect and display suitable material for educational advancement.
Managed classrooms of 5 to 10 students during the absence of assigned teachers.
Habilitation Technician September 2008 to March 2009A Small Miracle － Greenville, NC
Provide personal care including bathing, skin care, feeding and toileting and habilitative services for a child with Downs Syndrome.
Worked with the client in their home or in the community to promote and encourage social, emotional and physical growth.
Implements individualized goal plans.
Employed a broad range of instructional techniques to retain student interest and maximize learning.
Developed activities and outings that focused on developing self-help, social, cognitive and adaptive behavior and community living skills.
Paraprofessional/Mentor January 2007 to June 2008Carter's Behavorial Health － Greenville, NC
Mentored and counseled students with adjustment and academic problems.
Developed a personal and positive rapport with children which involved consistent meetings with each student to establish and work on goals outlined by their individual PCP.
Assist student in creating life action plans, such as a goal time line.
Worked outside normal hours to be available to answer parent and student questions.
Served as a life coach and advocate for the youth.
Encouraged students to explore issues in their lives and in the world around them.
Encouraged parents to take an active role in their child's education.
Preschool Teacher December 2005 to December 2009Greenhouse Preschool － Greenville, NC
Responsible for the supervision of each student to ensure their safety at all times.
Implemented lesson plans that were age appropriate interesting.
Plan and prepare the learning environment, educational centers, and prepare needed materials and supplies.
Assist students with personal care needs such as toileting and eating and preformed medical procedures for which trained.
Taught students in various stages of cognitive, linguistic, social and emotional development. .
Collect and display suitable material for educational advancement.
Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
Enhanced reading skills through the use of children's literature, reader's theater and story time.
Attended Child Links workshops and seminars to increase knowledge in the latest developments on Early Child Development.
Education and Training
High School Diploma : May 2003J.H Rose High School － Greenville, North Carolina, Pitt
All County Band Member 1999-2003
All District Band Member 2001-2003
Psychology , December 2008East Carolina University － Greenville, NC, Pitt
Minor in Child Life
Coursework in Psychology and Early Childhood Development : 147 s.h
October 2012Pitt Community College － Greenville, NC, PittRanked #2 in class of 30.
Volunteer, Green County Health Department, 20012-present
Patient-focused care, excellent interpersonal skills Time management Detail-oriented Charting and record keeping, ValidNC driver's license computerized charting, great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills