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medical receptionist opthalmic assistant resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized, independent worker with strong management time skills. Detail-oriented and able to learn new tasks quickly and effectively.

Skills
  • Microsoft Office Suite
  • Administrative support
  • Teamwork / Collaboration
  • EMR/EHR
  • Communication Skills
  • Creative problem solving
  • Exceptional Customer Service
  • File management
Work History
Optical Associate, 11/2019 - Current
Cvs Health Renton, WA,
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Completes paperwork and computer data entries as necessary to place and process orders and perform some technical operations such as making eyeglass adjustments, taking measurements and reading the lensometer.
  • Opened and closed store independently. Checks on status and notifies customers when orders are ready or of any delays.
  • Assisted customers by answering questions and fulfilling requests. Takes a proactive approach to problem resolution. Educated customers on promotions to enhance sales.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist/Opthalmic Assistant, 05/2018 - 06/2019
Gold's Gym International, Inc. Ocala, FL,
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Make referral appointment and provide appropriate clinical information to specialist and ensure that referrals are addressed in timely manner.
  • Maximized office efficiency by answering more than 30 incoming calls per day to provide office information and transfer calls to desired personal.
  • Scheduled, confirmed and handled cancelled patient appointments for diagnostic, surgical and consultation services in busy Opthalmology clinic with 3 providers.
  • Measured and recorded visual acuity and applied eye medications and drops to dilate pupils in preparation for examinations.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses ( e.g Tono-pen, Auto Refractor, Fundus Photography, OCTs, Humphrey Visual Field Testing ).
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Working with pharmacies regarding patient prescriptions.
Supervisor, 04/2017 - 05/2018
Cache Creek Casino Resort Brooks, CA,
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Perform other supervisory functions as requested.
  • Directed and motivated team of 20 Overnight Receivers/Stockers.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Assistant Supervisor/Retail Sales Clerk, 09/2013 - 02/2016
Recon Company GMBH City, STATE,
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations, demonstrated that customers comes first by serving them with sense of urgency.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Received and processed cash and credit payments for in-store purchases.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Maintained friendly and professional customer interactions.
  • Completed documentation for product and service sales.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
Beverage Server, 07/2009 - 04/2012
Harrah's Louisiana Downs City, STATE,
  • Worked as a team member to provide the highest level of service to customers.
  • Delivered exceptional service by greeting and serving customers in timely and friendly manner.
  • Maintained knowledge and informed each guest about promotions.
  • Quickly mixed a variety of simple and complex cocktails.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow.
  • Recognized VIP customers immediately and provided special treatment.
  • Provided attentive service and proactively assessed guest needs.
Education
: Health Care Administration, Expected in 08/2018
-
American Business And Technology University - Saint Joseph, MO
GPA:
Status -
  • Professional development completed in Medical Administrative Assistant with Billing and Coding
Bachelor of Science: Tourism, Expected in
-
Dominican College - San Juan, Philippines,
GPA:
Status -

Undergraduate

: Banking And Finance, Expected in
-
Philippine School of Business And Administration - Quezon City, Philippines,
GPA:
Status -

Undergraduate

High School Diploma: , Expected in 1999
-
Roosevelt College - Cainta, Philippines,
GPA:
Status -
Accomplishments
  • Customer Relations
    Earned highest marks for customer satisfaction, company-wide. Won "Chairmans Award" out of Harrahs 2000 employees for exceeding all guest/customer goals
Certifications
  • BLS (Adult, Child and Infant) Certified, February 2018 to February 2020
,

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Resume Overview

School Attended

  • American Business And Technology University
  • Dominican College
  • Philippine School of Business And Administration
  • Roosevelt College

Job Titles Held:

  • Optical Associate
  • Medical Receptionist/Opthalmic Assistant
  • Supervisor
  • Assistant Supervisor/Retail Sales Clerk
  • Beverage Server

Degrees

  • Bachelor of Science
  • High School Diploma

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